Our stay was incredible but the staff made it the most memorable for us, we were treated like King and Queens for real! The staff is the very reason we will be returning next year. Jamie the pool concierge was absolutely the sweetest most kindest person ever! Every section needs a person just like him. He went above and beyond to help us all and there were 14 of us. Adrian and Damian were also incredible! We will absolutely be returning if nothing else just to see our new friends!!!
This was a family trip to relax and spend time together. We enjoyed the beach, Bali beds, pools, pool bars, excellent service and top notch accommodations. The only complaint is that it went by way too fast and we wish we would have stayed longer!
Exceptional!! This resort offers everything and the staff is first class. You will be met by Omar when you arrive if you are lucky. He sets the tone for your entire visit. The pools are beautiful and large enough to accommodate everyone. Access to the beach is easy and the beaches are gorgeous. When you go, look for Luis and Jaime by the pool. They will take care of all your needs.
Beautiful hotel, friendly staff and a lovely stay, however not the wow honeymoon stay we expected for the amount of money we spent. As our honeymoon we expected a few special things, our travel agent had notified the hotel. However on arrival, nothing was done to make us feel special. Only when we complained did they do something but this took the shine off the gesture.
We came here as a group for my 40th birthday- and unbeknownst to me a surprise engagement! When the staff learned what my now fiancée was planning they went above and beyond. Diego in the preferred club gave us the room of our dreams, and connected with us regularly to help with all aspects of our stay. Valeria and Lucera also ensured the engagement surprise went beautifully and also connected afterwards to share in our joy and congratulations. It’s clear these professionals genuinely love to help their guests experience this property and the time there to the fullest!! We’ll be back for the wedding!!!
Spent a week with friends for our anniversary. We had so much fun and the resort is beautiful! We ended up doing two trips to Isla Mujeres, once by catamaran (booked in the lobby through Amstar) and once by speed boat (booked by the pool area) Both super fun. The food at the resort was excellent and the room was perfect. Such comfy beds! We stayed preferred and enjoyed breakfast at Oceana. We did try the buffet one morning, but I liked the restaurant better. Room service was great, and I (and our friends) totally recommend the cheeseburger. So good! Our favorite restaurant was El Patio. Marcos made our dinner so fun with a surprise tequila tasting. He was great! We met so many memorable staff that made our stay even better. Alfonso was the first one we met. He drove us around on the golf carts a few times. Great guy, don’t forget to tip for the rides! These guys do a great job. Martha, pool concierge helped me with a cabana and chairs our first morning. We never had a problem finding a place, Bali bed or chairs. We have been to many resorts and chair saving is always an ordeal, but we didn’t have that experience here. It was nice! Delmi was an excellent pool waitress. She remembered us and our drinks and even made sure to stop and ask us how our trip to the island was. She was so cute and attentive! I had an AMAZING massage by Mararis. Totally recommend the spa! Arturo at Bordeaux was fabulous! He was our waiter and super funny. Food was delicious too! And no one works harder than Carlos in the Preferred Club Lounge! Overall, it was an amazing week. We will definitely be back! Hoping to return soon to Dreams next door with our son (again). If you’re planning a trip to Mexico, I totally recommend Dreams or Secrets!…
The Entertainment staff was amazing 🤩!! Jesus does an awesome water aerobics workout! Mariela was very informative and has a great Spanish class, very knowledgeable about Dreams next door. Katia is a sweetheart, I am officially the fill in supervisor for her.. 😂😂. I also want to give kudos to Asucena (aka Sussie). She is part of the wait staff around the pool. She waited on us every day but our last. She had us try some amazing drinks. She is very personable. She was able to inform us about anything that was happening around the pool and special dinner nights. Can't say enough good things about her.💜 Jaime is the pool manager/concierge, our last day he set up our bed overlooking the water and beach area. He did an amazing job getting our champagne and snacks. He made sure we had everything we needed and was very informative as well. 💕 I do not recall his name but the matredee at El Patio was so kind and funny. Kept me in stitches 2 night in a row. Tough us how to taste all the flavor in Mexican water (aka tequila). Likewise the matradees at Portofinos and Hitmitsu were over the top with service as well as the wait staff.❤️ If you are looking to get a vacation club membership ask for Jolio. 🥰 I can't wait to go again. Made some amazing friends this trip. …
Beautiful beach and pool areas. If you go, find Edher! He’s the best and made our trip! Very attentive service staff and room service was top notch. This was a trip to celebrate my son graduating and we both loved everything about this place.
The hotel staff does a great job of providing too-notch service and maintaining cleanliness throughout the resort. Food quality was poor at all restaurants that we tried. We weren't able to finish a single dish during lunch or dinner during our 7 day stay. The bars did not offer premium alcohol either.
I have a favorite Riviera Maya resort. This is not it. I am used to a resort with a long expanse of beach with snorkeling available and palm trees on the beach. I just found the resort to be so compact. However, it has some very positive things. Drink service at the beach was very efficient Food service at the pool is A+. Edher Alcalde is the BEST server I’ve ever had in twenty-seven trips to Mexico! We moved around the resort simply to have him as our waiter. Having traveled to several Mexican resorts, I found this Secrets to lack the Mexican-y feel that I’m used to, so most of my displeasure was in how things looked. I booked here to try to avoid sargassum, but found more at this beach than I’ve ever seen even at resorts down the peninsula. That’s not the resort’s fault, but was saddening. If this is your first visit and you come with no previous expectations, I think you will enjoy your stay…especially if you locate Edher Alcalde!…