It was our first time to the excellence resort in Cancun and we were so impressed. The number one thing that stands out is their service. Everyone who works there is so happy to meet you and help you with anything you need. Fredi and Adrian at the toscana breakfast buffet, Sebastian and Monica with the activities, and everyone else was just so nice. Absolutely recommending to friends and family.
We planned this Trip to find a nice place in Cancun for our Anniversary. The Excellence is the place to go! We have been here for 5 days and today is our last day. The Hotel is in a perfect location, Very nice and spotless, all of the pools and restaurants are amazing. From the beginning when we checked in everyone was so friendly and nice. We knew that we were at the right place. All of the employees were so so great, really all of them. We booked the Excellence Club room and it was the right decision. The best of the best. In the morning at the beach, Antonio and Nacho gave us a feeling that we are the only guests, super friendly. All of the restaurants were great, delicious food and drinks, beautiful ambience and great service. All of the servers were excellent. There is one in particular that was amazing and our favorite and that was Lorenzo at Magna. He gave us the feeling that we are the king and queen of the castle. We hope that Nancy (she's also GREAT) from the reception can help us get 4 rooms in April for my birthday celebration. That would be my best birthday present. Thanks again everything was excellent at The Excellence!…
This is our 6th time at this resort. We are frequent travelers and have yet to find a resort that equals the luxury and attention to detail this resort offers. The grounds are flawless and spectacular. We even saw the staff on their knees removing grass by hand from between the decorative rocks by the walking path. It is impossible to name every staff member that gave us excellent service but Victor and Manuela in the sports bar , Fredi , Marco and Tonathiu in Toscana all were exceptional. Above and beyond every time they saw us ! We noticed 1 day a extremely negative and rude lady in Toscana that verbally was over the top rude to the staff for no reason other than to be picky and negative. The chef Jesus took the time to come out and speak with her and went above and beyond to make her happy while the entire time she beat him down verbally. The way he handled that was unlike anything we’ve seen in professionalism . He deserves praise as well does the staff . The nightly entertainment is always fresh and exciting. The room service is prompt and the housekeeping do such a great job . We always get a swim suite so we can have relaxing days by our room and jump in the pool. What a pleasure to have Emiliano as our server every day. He was exceptional and entertaining! He named an Iguana that made residence by our patio Charlie and kept us laughing every time he came around. We are leaving tomorrow and already excited to return again! Thank you for another great trip …
This was our second stay at an Excellence property. Our first was at the Riveria Cancun, so for this stay we decideded to try the Playa Mujeres property. My husband and I agreed that both properties are fantastic and we found it difficult to decide which one we liked the best. The restaurants on site are just wonderful and you can't go wrong trying any of them. We're big lovers of Indian food and Basmati's is so great that we ended up going there twice! We also really enjoyed our breakfast each morning at Toscana. The staff there is so friendly, efficient, and attentive. We especially enjoyed meeting Fredi at Toscana. He was nothing short of outstanding! The same goes for his staff; Mario, Tomathiu and Marco. They welcomed us every morning with big smiles and cheerful attitudes. Our coffee and especially my tea was always brought to us immediately and they never forgot my side of honey and lemons! Basically you will find that throughout the property the staff members all make you feel very welcomed and go out of their way to make sure your needs are being met to your complete satisfaction. We plan to return in June to the Riveria property with our adult children and their spouses who are all looking forward to experience everything the Excellence brand has to offer. Thanks for making our vacation so pleasant and enjoyable! …
My wife and I needed a much needed vacation and we heard great things about Excellence Playa Mujeres. Our stay was spectacular and we were treated like a king and queen the entire time. The staff is so friendly and energetic to get you anything you want. Our personal concierge was Andres and he went above and beyond for us the whole time especially for my wife on her birthday. The place is beautiful but they people really made the difference. Marlon and Frankie boy at the pool never let me finish a drink without getting me a new one. Caesar at the main bar was a highlight in its own right. Caesar is the man and can make any drink possible. We had a great trip and I can't wait to come back and bring some people with us.
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