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Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 20/07/07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/07/07 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 15 hotels in Playa Mujeres
Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.
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Room & Suite (4 988)4 988
Full view
Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Valet parking
Hot bath
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Coffee shop
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Game room
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Adults only
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Private balcony
Flatscreen TV
Room service
Seating area
VIP room facilities
Laptop safe
Wake-up service / alarm clock
iPod docking station
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Room types
Ocean view
Non-smoking rooms
Good to know
Great View
Ocean View
Languages Spoken
English, Spanish
Hotel links
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19 988Reviews3 627Q+A100Room tips
Traveller rating
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Popular mentions
Carson Littlefield wrote a review Yesterday
1 contribution
It was our first time to the excellence resort in Cancun and we were so impressed. The number one thing that stands out is their service. Everyone who works there is so happy to meet you and help you with anything you need. Fredi and Adrian at the toscana breakfast buffet, Sebastian and Monica with the activities, and everyone else was just so nice. Absolutely recommending to friends and family.
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Date of stay: March 2021Trip type: Travelled as a couple
Manni1960 wrote a review Jan 2021
Dubai, United Arab Emirates103 contributions62 helpful votes
Hotel's Favourite
We planned this Trip to find a nice place in Cancun for our Anniversary. The Excellence is the place to go! We have been here for 5 days and today is our last day. The Hotel is in a perfect location, Very nice and spotless, all of the pools and restaurants are amazing. From the beginning when we checked in everyone was so friendly and nice. We knew that we were at the right place. All of the employees were so so great, really all of them. We booked the Excellence Club room and it was the right decision. The best of the best. In the morning at the beach, Antonio and Nacho gave us a feeling that we are the only guests, super friendly. All of the restaurants were great, delicious food and drinks, beautiful ambience and great service. All of the servers were excellent. There is one in particular that was amazing and our favorite and that was Lorenzo at Magna. He gave us the feeling that we are the king and queen of the castle. We hope that Nancy (she's also GREAT) from the reception can help us get 4 rooms in April for my birthday celebration. That would be my best birthday present. Thanks again everything was excellent at The Excellence!
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Date of stay: January 2021
Room Tip: Building 8 and 9 are great, Honeymoon suite is the best
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3 Helpful votes
Response from The Excellence Collection, Other at Excellence Playa Mujeres
Responded 4 weeks ago
Dear guest, First and foremost, we would like to thank you for choosing Excellence Playa Mujeres to celebrate your anniversary and for taking the time to share this review with other travelers. We are very delighted to read that our resort and colleagues were able to exceed your expectations and made your stay more comfortable. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Moreover, it is lovely to read that you thoroughly enjoyed the perks of being an Excellence Club member. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.
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Tina H wrote a review Yesterday
Highlands Ranch, Colorado, United States12 contributions43 helpful votes
This is our 6th time at this resort. We are frequent travelers and have yet to find a resort that equals the luxury and attention to detail this resort offers. The grounds are flawless and spectacular. We even saw the staff on their knees removing grass by hand from between the decorative rocks by the walking path. It is impossible to name every staff member that gave us excellent service but Victor and Manuela in the sports bar , Fredi , Marco and Tonathiu in Toscana all were exceptional. Above and beyond every time they saw us ! We noticed 1 day a extremely negative and rude lady in Toscana that verbally was over the top rude to the staff for no reason other than to be picky and negative. The chef Jesus took the time to come out and speak with her and went above and beyond to make her happy while the entire time she beat him down verbally. The way he handled that was unlike anything we’ve seen in professionalism . He deserves praise as well does the staff . The nightly entertainment is always fresh and exciting. The room service is prompt and the housekeeping do such a great job . We always get a swim suite so we can have relaxing days by our room and jump in the pool. What a pleasure to have Emiliano as our server every day. He was exceptional and entertaining! He named an Iguana that made residence by our patio Charlie and kept us laughing every time he came around. We are leaving tomorrow and already excited to return again! Thank you for another great trip
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Date of stay: March 2021Trip type: Travelled as a couple
1 Helpful vote
Mary B wrote a review 05 Mar
Houston, Texas8 contributions1 helpful vote
This was our second stay at an Excellence property. Our first was at the Riveria Cancun, so for this stay we decideded to try the Playa Mujeres property. My husband and I agreed that both properties are fantastic and we found it difficult to decide which one we liked the best. The restaurants on site are just wonderful and you can't go wrong trying any of them. We're big lovers of Indian food and Basmati's is so great that we ended up going there twice! We also really enjoyed our breakfast each morning at Toscana. The staff there is so friendly, efficient, and attentive. We especially enjoyed meeting Fredi at Toscana. He was nothing short of outstanding! The same goes for his staff; Mario, Tomathiu and Marco. They welcomed us every morning with big smiles and cheerful attitudes. Our coffee and especially my tea was always brought to us immediately and they never forgot my side of honey and lemons! Basically you will find that throughout the property the staff members all make you feel very welcomed and go out of their way to make sure your needs are being met to your complete satisfaction. We plan to return in June to the Riveria property with our adult children and their spouses who are all looking forward to experience everything the Excellence brand has to offer. Thanks for making our vacation so pleasant and enjoyable!
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Review collected in partnership with this hotel
Date of stay: February 2021
Sleep Quality
Mike G wrote a review 05 Mar
1 contribution
My wife and I needed a much needed vacation and we heard great things about Excellence Playa Mujeres. Our stay was spectacular and we were treated like a king and queen the entire time. The staff is so friendly and energetic to get you anything you want. Our personal concierge was Andres and he went above and beyond for us the whole time especially for my wife on her birthday. The place is beautiful but they people really made the difference. Marlon and Frankie boy at the pool never let me finish a drink without getting me a new one. Caesar at the main bar was a highlight in its own right. Caesar is the man and can make any drink possible. We had a great trip and I can't wait to come back and bring some people with us.
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Date of stay: February 2021
US$365 - US$772 (Based on Average Rates for a Standard Room)
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MexicoYucatan PeninsulaQuintana RooPlaya Mujeres
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Frequently Asked Questions about Excellence Playa Mujeres
Which popular attractions are close to Excellence Playa Mujeres?
Nearby attractions include Guadalupe Chapel (7.7 km), Playa Norte (5.9 km), and Zona Arqueologica El Meco (3.6 km).
What are some of the property amenities at Excellence Playa Mujeres?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Excellence Playa Mujeres?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Excellence Playa Mujeres?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Excellence Playa Mujeres?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Excellence Playa Mujeres?
Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Los Tacos de Humo, and Pizza & a...More.
Are there opportunities to exercise at Excellence Playa Mujeres?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Excellence Playa Mujeres have an airport shuttle?
Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Excellence Playa Mujeres?
Yes, dry cleaning and laundry service are offered to guests.
Does Excellence Playa Mujeres offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Excellence Playa Mujeres?
The staff speaks multiple languages, including English and Spanish.