EXCELLENCE PLAYA MUJERES - All-inclusive Resort Reviews & Price Comparison (Mexico)

About

5,0

Excellent

17 900 reviews

Location

Cleanliness

Service

Value

Travellers' Choice 2019 Winner

Luxury adults-only resort nestled among seven swimming pools on a powdery white sand beach, in a community that boasts a spectacular Greg Norman signature golf course. This jewel of Cancun sets a new standard of luxury for all-inclusives with finely tuned amenities such as one-of-a-kind accommodations including two-story rooftop terrace suites with a private Plunge pool, meticulous service, gourmet cuisine, an exquisite spa and the signature Excellence Club.

Room & Suite (501)501

Full view

Property amenities

Free parking

Free internet

Pool

Fitness Centre with Gym / Workout Room

Free breakfast

Beach

Game room

Airport transportation

Valet parking

Parking

Wifi

Public wifi

Internet

Hot bath

Lazy river

Pool / beach towels

Pool with view

Adult pool

Outdoor pool

Heated pool

Private pool

Fitness / spa changing rooms

Fitness classes

Sauna

Bar / lounge

Coffee shop

Restaurant

Breakfast available

Breakfast buffet

Special diet menus

Swimup bar

Poolside bar

Snorkelling

Tennis court

Aerobics

Entertainment staff

Evening entertainment

Table tennis

Nightclub / DJ

Business Centre with Internet Access

Conference facilities

Banquet room

Meeting rooms

Spa

Couples massage

Facial treatments

Foot massage

Full body massage

Head massage

Massage

Salon

Steam room

Adults only

Rooftop terrace

24-hour security

Baggage storage

Concierge

Gift shop

Shops

Sun loungers / beach chairs

Sun terrace

Sun umbrellas

ATM on site

Butler service

24-hour front desk

Private check-in / check-out

Dry cleaning

Laundry service

Room features

Air conditioning

Private beach

Fireplace

Housekeeping

Private balcony

Minibar

Flatscreen TV

iPod docking station

Room service

Safe

VIP room facilities

Laptop safe

Room types

Ocean view

Non-smoking rooms

Suites

Good to know

HOTEL CLASS

HOTEL STYLE

Luxury

Great View

Languages Spoken

English, Spanish

Hotel links

Visit hotel website

Hotel deals

Location

Full view

Contact

Prolongacion Bonampak, S/N Lote Terrenos 001 MZ. 001 Sm. 003, Zona Continental, Playa Mujeres 77400 Mexico

Name/address in local language

00 52 81 2085 8165

Getting there

Cancun Airport24 kmSee all flights

Aerodromo de Playa Del Carmen75 kmSee all flights

Car HireSee all Playa Mujeres car hire

See all nearby hotels

Nearby restaurants

Guru Beach Club & Restaurant by Lotus

217 reviews

6.1 kmCaribbean

Chic Cabaret & Restaurant Costa Mujeres

See all nearby restaurants

Nearby attractions

Cuncrawl

763 reviews

9.9 kmBar, Club & Pub Tours

Ambarte Cancun

113 reviews

9.9 kmSpeciality & Gift Shops

Women's Beading Cooperative

544 reviews

8.6 kmPoints of Interest & Landmarks

Playa Norte

7 782 reviews

5.8 kmBeaches

See all nearby attractions

17 900Reviews3 318Q+A100Room tips

LOVE LOVE LOVE

This is our second time staying at excellence and we love it. The staff and service are incredible, I'd like to give a special recommendation for Eddy the tennis instructor, he's absolutely fantastic. Wish we were staying longer so I could take more lessons, cant wait to come back next year. My husband and I debated trying a different resort this year but we realized no other all inclusive would be this good.

Date of stay: December 2019Trip type: Travelled as a couple

Hotel's Favourite

Wow--Incredible Resort!!

This resort was amazing. The best resort we have stayed at over the past few years. From the food to the property to the staff. .WOW all amazing. So many people we encountered went above and beyond during our stay, To name a few. Eddie (Tennis Pro) was awesome. We loved playing water volley each day and he definitely made our day. Erick was our EC beach Concierge. He went above and beyond each day. Loved Juliana, our EC Waitress. Kept the drinks coming and knew what we drank every morning when we arrived at the beach. Emily from agave was very nice, Manuel was out concierge for our EC swin up, Such a nice guy. Definitely an asset to the Resort. Of course the bartenders. We loved Cesar, Diego, Tonatiuh and Sergio. Can't wait to return. If anyone reading this gets a chance to stay at this wonderful resort, do not pass it up. On a scale of 1 to 10, I woiuld give it a 20!. Unitl we return next year!!…

Date of stay: November 2019

Value

Rooms

Service

Room Tip: We stayed an EC Swim up in room 9065. Prefect room. High recommend it. Perfect location!

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Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Playa Mujeres and for taking the time to share this review with the TripAdvisor readers. We are delighted to read from you that we were able to meet your expectations from the beginning of your getaway due to the outstanding service provided, and Volleyball and tennis lessons. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience and their attitude is intended to exceed the expectations of all our guests. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

When we were first told by a travel agent friend about the Excellence Brand and how nothing could compare to it in the area,we were frankly sceptical. Some years before we had our expectations blown by the then brand new Dreams Las Mareas in Costa Rica which happened to be hosting a huge conference which meant it was untypically adults only for the majority of our stay. We were then naively imagined that all Dreams were similarly spectacular and Secret must be even more so. Our friend patiently tried to explain that Excellence was simply in another league and recommended both Excellence Playa Mujeres and Excellence Riviera Cancun as well as the one in Punta Cana. So after Dreams Villamagna and Secrets Silversands failed to wow us and we realised all Dreams and Secrets are not of the same standard we found a great last minute deal at Excellence Playa Mujeres in August. Although we were not thrilled at the time of year and feared a lot of rain, we thought we would give it a go as it was so well priced. All our fears about bad weather and hurricanes and constant rain were luckily unfounded and although it was hotter and more humid than the dry season (Dec - May) it was wonderful weather throughout our stay. The suite we were given without upgrade was spectacular and lived up to all the photos we had seen. Not sure I am a complete fan of a missing wall between bedroom and bathroom as we had first experienced in Dreams Las Mareas but we certainly welcomed back the return of the genius "gobble box" as we called it which allows room service to be discretely delivered into a box which can be accessed from outside the room and by you inside the room without having to make oneself presentable to greet the delivery staff. Of course one can still tip but it is lovely to just not break the relaxation spell and for all your goodies to magically appear. Our suite had an gorgeous chaise longe on the balcony and sliding/folding wall which allowed you to make the huge jacuzzi bath open air should you wish. On arrival we were really tired even though it was about 5pm and still sunny. So we went for a walk on the amazing beach, then grabbed some amazing margaritas and ordered in shrimp fajitas on the all inclusive room service. It felt like we had arrived in heaven - it was all so luxurious and sumptuous and the service was amazing. Sadly shortly after, not realising there was a tiny drop of water on the floor, which I think had come from the condensation on my water glass I went flying on the highly polished and gorgeous marble floor. I managed to save myself on one of the gorgeous gilded chairs but it did give me a huge shock and made me super careful and grateful that I only had a sizeable bruise instead of worse. My husband, who had previous experience of this type of floor explained that slippers (or some sort of footwear) had to be worn at all times as it could be dangerous as I had discovered with bare feet especially after a shower if the floor got wet. We did mention to the management that while the marble floors were divine to look at that people with no previous experience of it, simply had no idea it could be so very treacherous. However this was the only small caveat in our otherwise gorgeous suite and the addition of one's own bottle of premium tipple was a wonderful and welcome touch. My husband loved being able to sip a shot of excellent Anejo Tequila whenever he fancied it, prior to dinner of afterwards on the balcony - just another top quality touch that sets Excellence ahead of the rest. The service was amazing and although the Sushi was amazing and the Margaritas particularly fantastic in Spice Restaurant, it was The Lobster House with its great location close to the beach and amazing food which made it our favourite for all three meals a day. We were treated to the very very best service by restaurant manager Aurelio and his team who made us feel like like royalty at every meal with so many wonderful touches like remembering our preferences and regular orders. It was simply amazing and our favourite had to be the seafood tacos at lunch. Just one thing surpassed and eclipsed all else and that was the fish tacos served on the beach. Just one lady dipping the fish in batter, frying it and presenting us with the most amazing flavour sensation we had ever experienced. In my book any fish taco is a delight but these were really something different and truly exceptional and to eat them with all the trimmings on the beach was a once in a lifetime experience. One small thing did sour our visit and like my slipping on the drop of water on the marble floor - it was my own fault really. I had been to the room to change before lunch and as soon as I got down to the beach to meet my husband so we could go to lunch together, I had a terrible feeling that I had forgotten to lock the combination safe. As our room was quite a distance from the beach I hurried back leaving my husband at the restaurant on the way and although it could have been only 15 minutes at very most there was about $70 (in Mexican Pesos) missing from the safe. It was lucky as also in the safe were credit cards and some other cash in US dollars in another container as well as our passports, phone and ipad. So it could have been a huge catastrophe instead of our tip money for which I am very grateful but my biggest complaint was that there seemed to be very little interest from the hotel management or indeed our travel rep. I know key cards can be tracked and perhaps there even might have been some CCTV but no interest was expressed, possibly as our stay was nearly at an end. Frankly I was horrified that such a top class hotel really displayed such indifference as I recall years ago in a hotel in Cancun we came back to find our belongings looked as if they had been gone through and disturbed though nothing was missing an hotel detectives arrived hot foot to our suite and we were assured the matter would be thoroughly investigated. I have to say even if this was not really a matter of concern for the other hotel at least we felt like our concerns had been addressed and our comments treated with gravitas, understanding, respect and urgency. We then had to change more money and it cast a shadow over our last night and following day. To add insult to injury our departure was a little delayed and so as a waitress passed by with a tray of sparkling wine flutes which she was offering to people, I asked could I have one and she said these were only for ARRIVING customers. As any melancholic guest, being torn from their holiday of pampered privilege and facing a long journey home is only too aware, this is a sensitive time as one is literally being thrown out of paradise into the mean non-inclusive streets of real life so this particularly stung out of normal proportion. Of course I could have ordered a drink myself from the bar but we were on tenterhooks waiting for our driver and one last glass of bubbles would have been a lovely adieu to our life of luxury but t'was not to be. So while our overall stay was just heaven, the ambience, the lavish decor, the amazing suite, the fabulous coffee shop with tempting savoury and sweet treats and gourmet beverages, the top shelf drinks, wonderful room service with hassle free delivery box, all that gorgeous Sushi, those precious three meals a day at The Lobster House, the outstanding service especially by Aurelio and his team, the incredible beach with famed Playa Mujeres sheltered micro climate and being spoiled rotten was marred - just a touch - by just a few unfortunate incidents. Of course we have been meaning to return and indeed have booked to go to sister hotel Excellence Riviera Cancun next year but the real reason is just the pricing between Excellence Playa Mujeres and other very fine luxury hotels which we also were able to find good deals on. Yes indeed none of these many Riviera Maya Hotels that we have visited over the years have had such gorgeous standard suites, never had our own bottle of top quality in room tequila,none have had that unforgettable authentic fish taco taste as the ones we had on our sun loungers on the beach that day and indeed few have had the exquisite Marguaritas, sushi bar, picture perfect beach, gorgeous room service with delivery box, gourmet all inclusive coffee s and impeccable service and superb cuisine of the Lobster House ... but we have been able to enjoy an experience which was quite close to this one for quite a lot less. Of course the market is changing and recently I noticed the Valentin Imperial Riviera Maya's prices seemed to have shot up to be around the same at some times of the year as Excellence Playa Mujeres - so of course in this instance you do not get what you pay for as Excellence Playa Mujeres is, in our opinion simply in another class. But if you can snag a holiday in say Sensimar Seaside Suites or Secrets Maroma Beach or the previously reasonable prices of the Valentin Imperial Riviera Maya for a quarter less of the price - and in that way afford an extra holiday and meaning 5 instead of four trips - you have to ask yourself can you really enjoy yourself 25% more than at another 5 star hotel? I always look out for a nice price at Excellence Playa Mujeres but until then I prefer to shop around and will enjoy seeing if Excellence Riviera Cancun - who is kinder on the pocket - will live up to her extravagantly gorgeous and sublime sister.…

Date of stay: August 2019

Value

Location

Service

Room Tip: These suites are sumptuous and super luxurious even at entry level

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Amazing place!

Highly recommend! Amazing food, exceptional service and great fun! Pool and beach were relaxing and drinks are fantastic. Would definitely visit again. Breakfast buffet, Mexican dinner buffet and gin and tonic cart were the best.

Date of stay: October 2019Trip type: Travelled as a couple

Amazing trip will be back for sure in the future

First time in Mexico and couldn't have picked a better resort to enjoy the relaxation and beauty of the Mexican coast. There was no lack of food options, catering for all people (great knews, especially for me as I am a very fussy eater). The Hotel offeres a large range of activities for all people, from pool games to beach and sea sports, there is no shortfall of things to do. My trip was further improved by the very attentive and lovely staff! In particular water volley ball with Eddie became one of my daily highlights! Thank you I will be back!

Date of stay: December 2019Trip type: Travelled with family

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Must men wear long trousers in the evening for dinner?

At indoor restaurants YES. Outdoor, grill, lobster house, agave, mexican night and white night you can wear smart shorts (not swim shorts).

Hi, is building 8 and 9 only excellence club level? Are you granteed to be in one of those building no matter what kind of excellence club room you book? I am asking because I am trying to figure out if there is a specific room type that we'll get us in a building close to the main pool.

I would check out the pamphlet online of the resort. It lists which buildings are excellence club and which are not. Also, you can put specific requests in when booking, so you can list "I would like to be near the main pool". However, depending on the type of vacay you're looking for, we really regretted being so close to the main pool. It's super loud and constantly has something going on. We spent most of our time at the excellence club only pools and it was amazing. Have fun!

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Any need to bring bug spray? Going in February

Not necessary since the resort sprays daily. I took some our first time and never had to use it. The oceanside restaurants had spray anytime mosquitoes were an issue. Enjoy!

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As it's our first adult only hotel, my wife is pondering wearing a thong for the first time. Is this resort or the beach thong friendly? Is it common? She also wants to tan topless if she see's anyone else doing it - is this common or do you suggest getting a swim out room with privacy for this? I must caveat whilst we are younger, it's not a party or "lifestyle" vibe we are after at all. So we are in no way attracted to Temptations anything similar to that. Many thanks!

Swim out rooms have no privacy. Some roof top terraces may, but not all. Not sure you could be on the beach topless, may not be legal.

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We are arriving on 12/31/19. Are mosquitoes still an issue around the resort? Also, for gym goers, what kind of rower is in the gym? A water rower or something else?

we were there december 6-14. we saw very few mosquitoes with the exception of the one evening when we ate at the Mexican restaurant. they descended on us from above snd we had to change to an inside table as did others. we rarely saw any other than that, but i recommend you bring repellent just in case.

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"These suites are sumptuous and super luxurious even at entry level"

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"Excellence club is worth every penny !"

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"well worth having a swim up room due to limitations of loungers at pool and beach"

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"Rooms in building 9 are quiet at night."

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"All rooms are nice, very few have sea views, not worth paying extra for a glimpse of the sea"

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PRICE RANGE

€404 - €818 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

excellence playa mujeres hotel playa mujeres, excellence hotel playa mujeres, playa mujeres excellence hotel, excellence playa mujeres cancun

LOCATION

MexicoYucatan PeninsulaQuintana RooPlaya Mujeres

NUMBER OF ROOMS

450

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Frequently Asked Questions about Excellence Playa Mujeres

Which popular attractions are close to Excellence Playa Mujeres?

Nearby attractions include Playa Norte (5.8 km), Guadalupe Chapel (7.7 km), and Tiny's Bar (6.1 km).

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What are some of the property amenities at Excellence Playa Mujeres?

Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.

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Which room amenities are available at Excellence Playa Mujeres?

Top room amenities include a minibar, air conditioning, and a flat screen TV.

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What food & drink options are available at Excellence Playa Mujeres?

Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.

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Is parking available at Excellence Playa Mujeres?

Yes, free parking and valet parking are available to guests.

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What are some restaurants close to Excellence Playa Mujeres?

Conveniently located restaurants include Guru Beach Club & Restaurant by Lotus, Chic Cabaret & Restaurant Costa Mujeres, and North Garden.

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Are there opportunities to exercise at Excellence Playa Mujeres?

Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.

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Does Excellence Playa Mujeres have an airport shuttle?

Yes, Excellence Playa Mujeres offers an airport shuttle for guests. We recommend calling ahead to confirm details.

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Are any cleaning services offered at Excellence Playa Mujeres?

Yes, dry cleaning and laundry service are offered to guests.

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Does Excellence Playa Mujeres offer any business services?

Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.