The positives: Tropical gardens Refreshing swimming pool Pleasant and friendly staff Air conditioning in rooms 2 x free bottles of drinking water per day The Negatives: Road and car park noise if staying in one of the rooms at the front of the property Mosquitos Lack of mains water supply to rooms Water coming through ceiling of room poor breakfast Spa (outdoor jacuzzi) permanently closed. No explanation given Rooms not cleaned daily. Only a change of towels at best. The entire complex needs refurbishment
Clean room, with AC, shower, small fridge and free drinking water every day. Kind staff, especially to our 3year old daughter. Close to Karon beach, walking distance. Nevertheless I have to mention that breakfast not very satisfying - always missing some glasses, plates or even food. Not very wide choice of food too. We didn't enjoy the dinner either, not very tasty, not even thai food. We experienced also two suprises: - laundry is about 4 times more expensive than average - reception woke my whole family up at MIDNIGHT asking what time we will check out. (Manager apologized later in the morning when we complained).
I was so pleased to find this beautiful hotel and my room is gorgeous. Staff are friendly and everything is lovely. Except! At night, there is a band mistreating the classics and it's impossible to sleep. Plus the aircon unit is also super loud. However, as soon as I mentioned it the very friendly staff agreed to move me to a quieter room. I'd def come back.
This is a lovely cultural hotel set in gardens between kata and karon beaches. With one or two tweaks they could improve on customer service Because there is a band that plays most nights on front I was upgraded to a room with kitchen, but, no knives, forks, pots or pans. Pool, would be great if staff took leaves out before customers appeared and tidied up around pool area clean sun beds and either turn up mattresses at night or store them in a dry place, everyday I sat on them I was wet through, even before I went in the water. Breakfast was disappointing. Having been in so many hotels in karon, kata and koh lak over the years I expected the same standard. Whilst the fruit was lovely, there was only corn flakes8 and no yoghurt. Coffee was weak and tasted like it had been overheated. Coffee machines are visible in most Thai hotels in every resort. Nice to have a choice if wholegrain bread too. It could be me being fussy, but, I've always had good service in hotels at such a high standard. TV, do not watch a lot, but, when I did, no signal, they would be served better if they had a signal booster. I trust this will benefit both the hotel and other travellers. I did drop a cup on the floor, they were very quick to put an invoice through my door for 200Bart's, 5 pounds!!!! You could buy two cups for that in the UK. If you book, there will be many steps to and from your room, every day, you may like the exercise in 30 degrees.…
Best location, best food, best staff and most of all 100% recommend this as a affordable family holiday. We were here for 10 nights had breakfast included so friendly and loved every minute!! Thank you so much for a perfect holiday ! ❤️✈️🌻