Hotel is very nice, have 3 big pools ,which is one cold,2 warm..the our room, family room was big and clean...just we didn ' t like food very much,,the breakfast is excellent but diner and lunch nothing special. Bar is ekxcellent...smoking area is there also.
Checked in today had problems with our first room in the old part of hotel, went to reception and was seen by ZAW he was amazing so helpful and had us in a new upgraded room in the new part of the hotel within 10 minutes! New room is so lovely very modern and the best beds! It’s our last two nights after a month in Thailand and couldn’t be happier.. Thank you Zaw :)! x
Came with famaly for 3 weeks. Good location, rooms and food! Big swiming pools. And great staff. I want to say thanks for Zaw, his helped us when we came! 5 stars! A lot of restaurants, massage salons around hotel. 5-7 min to the sea. Also very good children club on the hotel territory.
Everything very nice, The rooms are very clean and comfortable. Breakfast varied and delicious.Very friendly Staff.Hotel is renoveted, new rooms very nicely maintained. Thanks Pgs Hotel Casa Del Sol ,See you again
The hotel is lovely. Rooms are spacious and clean, pool area is good for kids and the hotel generally looks nice! However, during our 5 day visit, we never once received one piece of decent customer service. Upon arrival at aprox 5pm, it took us 55minutes to check in. No real explanation was given as to why, but we just had to wait in the heat until they had finished with out documents. They then gave us poor directions to our room with no offer of help. Upon check in, they told us our deposit had to be paid twice as we had two rooms. This was not made clear to us upon booking. On another occasion, they told us we could not order any more beer as they were saving it for the new years eve event that evening! (We had had one beer previously to this.) Another time, we asked a receptionist very politely if she could call a local restaurant for us to make a reservation for that evening. She declined and told us we needed to buy a Thai sim card ourself or dine at the hotel that evening. Finally, tried to order a pool snack to pool side and they told us that was not possible. Even though 10 minutes prior we had seen another family be served pool side snacks. FYI, leave plenty of time for check out too, as they do not let you leave until they have checked your rooms. Overall we had a great holiday due to the people we were with and the time spent at the pool and on the island. It is a real shame the staff at this hotel do not have any training in customer service. If they did, this would be a hugely different review as the hotel itself, as I have said, is lovely!…