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Neptune Paradise Beach Resort & Spa

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Diani Beach, Galu Beach 80100 Kenya
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (1001)
Pool & Beach (264)
Room & Suite (159)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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About

#2 of 5 hotels in Galu Beach
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
This hotel is ideal for a relaxing sun&beach holiday or starting point for your adventurous wildlife&sea safaris. Bungalows of four rooms each in a tropical garden with ever flourishing trees and playing monkeys. Bar, pool bar, restaurant. Show cooking is our specialty: tell the cook how you want your meat baked or what ingredients you want in your spaghetti sauce. A daily program of sport, tournaments & shows with our animation team. Kids have their own pool and club.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Tennis court
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Kids club
Airport transportation
Taxi service
Business Centre with Internet Access
Meeting rooms
Spa
Foot massage
Full body massage
Massage
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Charming
455Reviews58Q+A53Room tips
Traveller rating
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Popular mentions
AamirSK wrote a review Sep 2021
Mombasa, Kenya209 contributions70 helpful votes
We always wanted to visit neptune Hotel and our 10th anniversary couldn't be a better excuse to do so! Located in South Coast, we looked forward to our 2 night stay at Neptune. We chose Neptune Paradise out of the 3 options-the other 2 Village and Palm. The welcoming wasn't what we expected-you know someone to help with the bags and welcome us with a drink we managed to catch the receptionists attention after a while. Despite the just us checking in at that time and no one else on the counter We were shown to our room- the environment with banda type rooms is so serene and peaceful. Room was well decorated-upon request-for our anniversary get away. Got a complement fruit basket and wine bottle. The rooms were cosy and well kept. The pool was great though the weather was not on our side we made most when a little bit of sun peeped out. The drinks/bar station was ok, though can do better and the restaurant for dine in was good. The food was tasty and the variety was good. We had to cross over to the next Hotel to dine in as the one under our hotel was not running. The snack bar had good options but was quite far from the pool in the next Hotel(neptune village)so wasn't very convenient if we wanted to grab a quick biting. There were limited staff on our side, maybe because most were dedicated at the next Hotel where there was a wedding going on, but thats not an excuse. We require good attention too after all. There was no one to ask around and about. Overall, our experience at Neptune was good, however they do need to keep up their maintenance and polish themselves a little bit more.
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Date of stay: July 2021Trip type: Travelled solo
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Prabadia wrote a review Aug 2021
1 contribution
This was really great place to stay at. The staff were so friendly and always did for us our requested pure vegetarian Indian special meals. The variety of food they offered was huge. Really loved the place. Definitely worth a visit. Well done to Neptune palm beach hotel staff and management for managing the place so well and maintaining thier standards so well.
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Date of stay: August 2021Trip type: Travelled with family
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded 02 Sep 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. Many thanks for letting us know your experiences. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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Mahira A wrote a review Aug 2021
24 contributions40 helpful votes
We had the most wonderful stay here in a group of 6 adults and 4 kids (3 rooms). Had the top rooms near the swimming pool and good views of the hotel grounds & beach. Food was wonderful with loads of varieties, live cooking and helpful staff. Thank you so much Chef Evans, Bi Asha, Suleiman and Fatouma for taking good care of us. Rama for doing a wonderful housekeeping job not forgetting the team at the bars. The animation team was excellent at keeing us entertained in the evening too. The manager who was amazing at making sure we were comfortable and we cannot thank him enough. We love this hotel and cannot recommend it enough.
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Date of stay: August 2021Trip type: Travelled with family
Room Tip: Take the Ocean rooms
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded 19 Aug 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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Nevine wrote a review Jul 2021
South Hill, Virginia13 contributions
+1
Neptune Palms is located on Galu beach which is pristine white sand on turquoise water! It’s absolutely safe to walk along the beach in either direction for miles as long as the tide is out. The rooms are amazing! Comfortable beds and super soft towels are something to look forward to at the end of a sun soaked day. The water in the shower is super hot and the water pressure is incredible. Neptune Palms is an all inclusive resort and the food is buffet style and incredible. There is so much variety and all of it is tasty plus they have Tusker beer as part of the inclusive drinks menu. The staff take fabulous care of you and the grounds, flowers and trees are gorgeous. We were entertained by beautiful Colobus monkeys which are a protected species in Kenya. This holiday is unbeatable. You should go!
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Date of stay: July 2021Trip type: Travelled with family
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded 19 Aug 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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Flo H wrote a review Jul 2021
Cluj-Napoca, Romania9 contributions3 helpful votes
+1
We have returned from Neptune Palm recently and overall I can rate out experience there as pleasant. Initially, we were booked at Neptune Village, but since the level of occupancy was quite low we were accommodated at the operating Palm. The resort is large and the grounds are really well-kept. Lots of cute monkeys that can be admired in the trees. The rooms are spacious, as well as the balcony. There are several pools and bars in the resort, which I enjoyed a couple of times, though I would have preferred to see the pools cleaned more thoroughly. Most of the staff were kind and friendly and I enjoyed chatting with people from the bars and security. What I didn't really enjoy was the fact that the staff serving you at the buffet looked as if they were doing you a favour, adding as little as possible to your plate. There were some embarrassing moments and other European guests had the same impression. The drinks were well-made and the bar staff worked industriously to please the guests. Another think I disliked was the way some local guests (who came in great numbers as soon as the school holidays started) understood to value the work of the staff. Many were inappropriately noisy, left food right on the grass or sunbeds, skipped queues at bars or restaurant. I had an issue with the safe in my room just as I waz about to go on a trip and I was obviously in need of some cash and the safe wouldn't open. I had to wait over two hours to have it sorted, but I understood that the guy dealing with these had to come from the village and that is why it lasted so long. The beach is absolutely amazing, the best I've seen in the area, and if you managed to get rid of the persuasive beach-boys you could enjoy walks around. All in all, I could describe our stay as pleasant and I consider booking again in future.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Neptune Sales, Sales at Neptune Paradise Beach Resort & Spa
Responded 19 Aug 2021
Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many thanks for letting us know your experiences. We have forwarded your correspondence to the relevant departments. We look very much forward to welcome you again in one of our Beach Resorts or Safari Lodges. Yours faithfully, The Neptune Team
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PRICE RANGE
US$262 - US$468 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sentido neptune palm beach hotel ukunda, neptune palm beach hotel, neptune palm beach ukunda
FORMERLY KNOWN AS
SENTIDO Neptune Palm Beach Resort
LOCATION
KenyaCoast ProvinceGalu Beach
NUMBER OF ROOMS
60
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Frequently Asked Questions about Neptune Paradise Beach Resort & Spa
Which popular attractions are close to Neptune Paradise Beach Resort & Spa?
Nearby attractions include Kaya Kinondo Sacred Forest (3.7 km), Diani Beach Art Gallery (7.8 km), and Tandori (6.6 km).
What are some of the property amenities at Neptune Paradise Beach Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
What food & drink options are available at Neptune Paradise Beach Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Neptune Paradise Beach Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Neptune Paradise Beach Resort & Spa?
Conveniently located restaurants include Asha Bistro, Sails Beach Bar & Restaurant, and Tiki Bar.
Are there opportunities to exercise at Neptune Paradise Beach Resort & Spa?
Yes, guests have access to a pool during their stay.
Does Neptune Paradise Beach Resort & Spa have an airport shuttle?
Yes, Neptune Paradise Beach Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Neptune Paradise Beach Resort & Spa located near the city centre?
Yes, it is 0.2 km away from the centre of Galu Beach.
Are any cleaning services offered at Neptune Paradise Beach Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Neptune Paradise Beach Resort & Spa offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Does Neptune Paradise Beach Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.