I don't like writing bad reviews because most of the time they are too personal. But in this case I want to share my experience and hope that this will not happen again to anyone: We arrived in the dark but within the regular check-in times. Everything was dark. We rang the bell at the gate for about 30 minutes and even tried to reach Albert House by phone. No reaction. We had already paid the price for the overnight stay + breakfast, so we waited. However, as it got later we decided to look for an alternative to stay for the night and luckily found something where they were willing to open the door. We found out later that there was a power blackout and assumed that neither doorbell nor telephone were working. But honestly, if I am awaiting guests, I have to make sure they can reach me somehow - put a note on the gate or anything. And to make it even worse, I wrote two e-mails (one on the same evening and one just after we came back to Germany) - NO REACTION AT ALL, no apologies or anything. This is really diappointing.…
The room looked tired and out of date. The curtains was hanging "knit one slip one" and what looks like mold on the bed side lamp was not cleaned off plus the lamp stand was hanging all wobbly. The crochet granny blanket over the edge of the bed looked extremely gross and not washed in ages. The sound the toilet made when flushed would have been amusing if it was not so shocking. Wish I could add the sound bit I made. The general state of the property is very neglected. Maybe I am out of touch what I could expect at R950.00 per night
Could recommend. Rooms nicely equipped, clean, very comfortable even in the middle of winter. Very helpful friendly staff. Only thing is that the breakfast was a bit spartan and oily. Otherwise very nice.
We sooo lucked out on this trip because we made our reservations, confirmed our reservations with the online service, showed up at the doorstep only to learn that Albert House had hosted a fun loving boisterous rugby crowd all week, and were taking a well deserved weekend break. They had notified all online services, but apparently our reservation made it through - it was just meant to be! In the true manner of an extremely gracious host, Charles welcomed us with open arms. We were only passing through on our way to Bloemfontein, but will be back to see Mountain Zebra, make another trip to the very cool local antique store, and for sure to stay at Albert House and visit our friends for a few days.
My husband and I spent 1 night in Albert House. We may have been unlucky regarding all the other comments but our room was very cold (no heater or electric blanket) and the bathroom was not convenient at all (we could only run a bath as there was only a tap in the bath). Both were a little old-fashioned and would deserve some renovation. However, Albert is a very kind host and the breakfast was very good.