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Grand Hotel Des Bains de Lavey

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route des Bains 48, Lavey-les-Bains 1892 Switzerland
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$323
US$263
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US$323
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Free cancellation until 21/09/01
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (228)
Dining (34)
Videos (3)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Staff required to regularly wash hands
  • Contactless check-in
  • Contactless check-out
Updated 20/08/17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/08/17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
In an incredibly peaceful setting, the Grand Hôtel des Bains***+ enjoys a privileged position facing the Dents du Midi, a majestic mountain range. The 69 bedrooms, suites and junior suites overlook the hotel's shady park and have been completely renovated with comfort, calm, luxury and the most extreme refinement in mind.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Parking
Wifi
Hot bath
Pool with view
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Vending machine
Hiking
Billiards
Tennis court offsite
Board games / puzzles
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Hot spring bath
Light therapy
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Chapel / shrine
Concierge
Gift shop
Mosquito net
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Private balcony
Room service
Safe
Minibar
Cable / satellite TV
Bath / shower
Bathrobes
Wardrobe / wardrobe
Bottled water
Clothes rack
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish, German and 2 more
2031Reviews3Q+A18Room tips
Traveller rating
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Popular mentions
sundayolanipekun wrote a review Jul 2021
1 contribution
My wife and myself had a great time in this facility. The environment is very friendly and health conscious, in spite of covid-19 regulations in place there is a seamless flow of activities. We had a wonderful time in the water, more so in the Hamman room.
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Review collected in partnership with this hotel
Date of stay: July 2021
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Response from Nicolas Astié, Service clients/Réception at Grand Hotel Des Bains de Lavey
Responded 2 weeks ago
Dear Sunday, We sincerely thank you for taking the time to share your positive impressions of your last stay at the Grand Hôtel des Bains de Lavey. We are delighted that you enjoyed the service of our team, the comfort of your room, the quality of our restaurant and our baths. It is with pleasure that we have shared your comments with all our team at the Grand Hotel. We look forward to another opportunity to demonstrate our dedication to delivering an impeccable hotel experience. We look forward to welcoming you back to the Grand Hotel des Bains de Lavey.
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Matthew B wrote a review Jun 2021
Laufen, Switzerland428 contributions143 helpful votes
Decent check-in, albeit we were asked in advance if we needed anything - I listed 3 things. 1. Firm pillow 2. Extra large dressing gown 3. Place to park and charge my e-bikes. Arrived and mentioned e-bikes, panic from the front desk. Went to the room, no firm pillow no extra large dressing gown! Not a good start. Went to use the spa/pool facilities despite no towels in the room for that purpose. Then discovered that once in the pool area, use of the sauna required a towel 😡 All the pool area signage was in French only! Back to the room (3rd floor) from 23° outside (peak of the day) to around 28° in the room at 7pm. Called reception, sorry nothing we can do! Went for dinner, this is where I got really upset. We just wanted something light (chicken and salad, ham and salad etc.) We had to pay full buffet prices of CHF44 to eat 3 small pieces of lamb, some cold pommes (chips) and some over-cooked vegetables. Shocking! No other option (no bar meals even) except another restaurant 200m down the road which was fully booked. Check-out - I stepped up to the counter to be told "sorry sir, I'm busy for 5 minutes, you'll need to wait for my colleague". I waited 8 minutes and then had to wait until somebody brought my bikes around. Good pool, Poor hotel - my experience summarised.
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Date of stay: May 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Mahmoud Z, Service clients/Réception at Grand Hotel Des Bains de Lavey
Responded 4 weeks ago
Dear Mr. Booth, Thank you so much for sharing your experience with us. We take guest satisfaction seriously and are glad to hear from you. First of all, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We kindly inform you that our building dates from the middle of the 19th century and is therefore old, it is difficult for us to set up an air-conditioning system, even if this is part of our future plans. Also, please feel free to ask for a fan during your stay. We understand that your experience in our restaurant did not go well, but you had different options. For example, you can choose the buffet of starters which costs only CHF 32.00 and you can eat light. At check-in time we asked you if you wanted to book a table in our « restaurant à la carte » but you did not accept because it was too early for you to decide. When you decided, it was already fully booked. Regarding your remark about the pommes (chips) being cold, we kindly inform you that our hot buffets are always put at the right temperature in order to keep the food always warm for our dear guests. However, we would like to express our disappointment with your opinion about the reception service. According to you, seeing the reception staff running to satisfy your request and not letting you wait too long in order to take care of your bikes and keep them safe inside the hotel means to you "being in panic" this is not the appropriate word at all. I personally accompanied you and returned your bikes when you left and apologised for the disappointment you felt about your stay and invited you to come back another time to offer you an entrance to the thermal baths as well as a meal in our restaurant and a night in the hotel if you wish. You left with a smile and thanking me for my hospitality. This was not mentionned in your feedback. Anyway, we are truly sorry if you did not appreciate your stay with us. Best regards,
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lexy1968 wrote a review Jun 2021
Madrid, Spain229 contributions94 helpful votes
+1
Firstly, the good. The reception staff at the hotel were welcoming and hospitable, were attentive to any requests we had about our stay, and also handled our checkout courteously and efficiently. The hotel was also clean, with housekeeping of a good standard. However, it is starting to look a little shabby in some of the older areas of the hotel. We understand that many (especially older) European hotels suffer from an absence of air conditioning, but even with a fan (which the reception staff provided) the temperature in the bedroom (together with public areas such as the Salle Historique and bar) was almost unbearable. We spent two sleepless nights in sweltering heat, and it was impossible to have a drink in the bar, or breakfast in the Salle Historique without being in some discomfort. Surely, if not in the bedrooms, these areas could be fitted with air conditioning? We’re also curious to know what makes a superior room, superior? We booked with the hotel’s “romantic experience” offer and enjoyed the champagne and roses (which doubtless cost less than we paid), but the room seemed fairly average and small to us. And with our second night in the same room costing 330CHF, we were left wondering what differentiates a standard room from a superior room? We might have expected something such as a Nespresso coffee machine, a little more space, and certainly wouldn’t have expected bare wires on the bathroom hair dryer. But our major complaint revolves around the food offering at the hotel. The greeting process (surely very simple!) at the Table restaurant, took an age, and was perfunctory and functional rather than welcoming. The waitress seemingly didn’t know how to use a corkscrew to open our (pricy but average) bottle of wine, breaking the cork without an apology or offering an exchange. We can understand how a buffet-style food service works well for a lunchtime service where informality is key (although having one chef on duty led to a long wait), but having to queue for our evening meals felt more like visiting a cafeteria than a pleasant, relaxed dining experience. The bland, overcooked, limp vegetables; sad looking starter selection, and mass produced, unappetising desserts (which looked as if they had been left out for some time) did little to improve matters. Overall, our main course, did little to entice the palate. Bar service was equally slow, with the single barman rushing to fulfil bar orders as well as restaurant orders. For our second night, we elected to visit the nearby Chalet restaurant which was a far more pleasant experience, (even though we were double charged, although on querying this, we were later refunded). Check your bills carefully!! The breakfast buffet on both days was adequate. A small selection of hot food, and the usual continental selection of meats, cheeses and pastries. However, on our second morning, the breakfast room was especially busy (despite having to book a slot due to covid restrictions), and there was a large shortage of cooked items as well as pastries. Indeed, even when the single bain-marie was replenished with bacon, eggs and sausages, these were then taken by waiting staff apparently to fulfil room service orders. Likewise, croissants and pastries were in short supply, and were not replenished during the hour we spent over our minimal breakfast. The spa is, of course, the main reason people visit the hotel, and it was pleasant to spend our days relaxing by the pools. The changing rooms however could do with some modernisation and love. Additionally, (and again) the food offering available at the poolside cafe was of average quality - with the only alcoholic drink available being beer, and far from freshly prepared baguettes. Overall, our bill for the two night stay (with our “romantic” champagne and flowers) came to 1127 CHF (plus drinks and our meal on the second night of our stay). We know this is Switzerland, but we simply don’t think this represents value for money. It’s unlikely we’ll return when there are much more pleasant and better value offerings in the country, where our custom feels truly valued.
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Date of stay: May 2021Trip type: Travelled as a couple
Room Tip: Avoid hot times of the year and eat elsewhere.
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Response from Nicolas Astié, Service clients/Réception at Grand Hotel Des Bains de Lavey
Responded 22 Jun 2021
Dear Alex, First of all we would like to thank you for your review on TripAdvisor and we have taken good note of your comments. We are also surprised about your very detailed review and that is why it has caught all of our attention. Let us make the situation clearer for both of us point by point, first of all we thank your for your good comments concerning the Front Desk and the Housekeeping department. Indeed, our establishment is an historical building from the middle of the 19th century and therefore old, it is difficult for us to install an air-conditioning system, even if this is part of our future plans. In consequence, the only option is to leave your curtains closed during the day, open the windows at night and use the fan. The difference between a Superior Room and a Classic Room is the view, the first one has it on our lovely garden but there is no difference of size. If you would like to have a bigger one we have the Deluxe Rooms, the Junior Suites and Suites which have by the way Nespresso machines. About the hair dryer wire, this is indeed not acceptable and we are really sorry for that. For the restaurant we are not trying to find a global excuse for your remarks, but you should know that our entire establishment has been disrupted over the last few months by the various health restrictions which have meant that many employees are new and this can sometimes lead to shortcomings. We also understand that the Buffet restaurant did not meet your expectations but we are happy to read that you enjoyed the Chalet. About the double charge, at first you were supposed to have the half board twice at the buffet and when you modified for the Chalet, we guess that a misunderstanding happened as indeed the Chalet charged you what you ordered however it was already charged on your room. For breakfast, we would to let you know that the Hotel was fully booked the previous night and with the health restrictions, we do have less tables so that is why our guests have to book a table upon Check In, the problem is that some of them do not go at the time they booked it and in consequence the room can become quite busy and we are deeply sorry if you had to wait for the buffet to be refilled. Moreover, we have taken good notes of your comments concerning the pool bar. Finally, we respect your point of view regarding the value for money of our establishment but we hope to welcome you again one day. We thank you again for your very detailed comments that help us improve our quality and would like to let you know that a letter will be sent to the adress you gave us for your last booking. With our best regards,
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garrityc wrote a review Jun 2021
Geneva, Switzerland2 contributions
We spent two wonderful days being pampered. The quality, service, food and personnel are all top-notch! I could not fault it. Fabulous choice at the restaurant, huge breakfast and very attentive and discrete staff. Wonderful massages by real professionals. I highly recommend a visit to Lavey.
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Review collected in partnership with this hotel
Date of stay: May 2021
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Response from Nicolas Astié, Service clients/Réception at Grand Hotel Des Bains de Lavey
Responded 10 Jun 2021
Dear Guest, We refer to your stay at the Grand Hôtel des Bains de Lavey and thank you for taking the time to share your comments with us. We are glad to hear that our services have completely satisfied you. It's something we've worked hard on and we're pleased our efforts resonated with you. We appreciate your kind words and look forward to welcoming you back to the Grand Hôtel des Bains de Lavey. Mahmoud - Guest Relation
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uwalsh592888 wrote a review May 2021
Canton of Geneva, Switzerland1 contribution
An excellent séjour again at Grand Hotel de Lavey. Friendly staff, beautiful surroiundings and state of the art outdoor thermal spa surrounded by luscious leafy green offered mountains. And sauna, steak rooms and healing pools to top too. Dreamish !! And a fabulous buffet style breakfast in the morning and delicious lunch and evening menu also. Hihgly recommended. Its my happy place !!!
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Review collected in partnership with this hotel
Date of stay: May 2021Trip type: Travelled solo
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Response from Mahmoud Zayanne, Service clients/Réception at Grand Hotel Des Bains de Lavey
Responded 29 May 2021
Dear Guest, We refer to your stay at the Grand Hôtel des Bains de Lavey and thank you for taking the time to share your comments with us. We are glad to hear that our services have completely satisfied you. It's something we've worked hard on and we're pleased our efforts resonated with you. We appreciate your kind words and look forward to welcoming you back to the Grand Hôtel des Bains de Lavey. Mahmoud - Guest Relation
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PRICE RANGE
US$234 - US$389 (Based on Average Rates for a Standard Room)
LOCATION
SwitzerlandCanton of VaudLavey-les-Bains
NUMBER OF ROOMS
69
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Frequently Asked Questions about Grand Hotel Des Bains de Lavey
Which popular attractions are close to Grand Hotel Des Bains de Lavey?
Nearby attractions include Etsapate - Escape Game (1.3 km), Abbaye de Saint-Maurice d'Agaune (2.1 km), and Cascade de la Pissevache (6.5 km).
What are some of the property amenities at Grand Hotel Des Bains de Lavey?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Grand Hotel Des Bains de Lavey?
Top room amenities include a minibar, a flat screen TV, and blackout curtains.
What food & drink options are available at Grand Hotel Des Bains de Lavey?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hotel Des Bains de Lavey?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hotel Des Bains de Lavey?
Conveniently located restaurants include Chez Mantisi, Cafe Berra, and La Boveyre.
Are there opportunities to exercise at Grand Hotel Des Bains de Lavey?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Grand Hotel Des Bains de Lavey located near the city centre?
Yes, it is 0.06 km away from the centre of Lavey-les-Bains.
Are any cleaning services offered at Grand Hotel Des Bains de Lavey?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hotel Des Bains de Lavey?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hotel Des Bains de Lavey offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.