At the foot of the slopes, the Club Med Village is the highest of the Arcs, at an altitude of 2000 metres. There's a dynamic atmosphere that encourages sports fans to give free rein to all the delights of skimming over the snow. At Arcs Extrême, teens have a new Club Med Passworld® centre designed especially for them. Comfortably installed on their yeti pouffes, surrounded by a décor of glittering snowscapes and mirrors, they can hang out together and discuss.
rue de la Gentiane 35, 73700 Les Arcs, Bourg Saint Maurice France
Name/address in local language
Les Arcs 2000
109 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Chalet sleeping up to 14 in total in 7 rooms. Rooms 1 - 3 in the lounge area, 4 - 7 up a narrow internal staircase. All rooms except no. 5 (I was told) are exceptionally small. We had no. 7 which had zero hanging space - 4 shelves in a small cupboard only. We ended up hanging clothes off picture frames. The other issue was the huge beam running through the bathroom that we hadn't been warned about. This made access to the bath/shower dangerous & heads were banged during the week. The shared living space was tiny & not enough comfy chairs for all the guests. Cleaning was poor with host admitting the floors hadn't been vacuumed.
Food was only just OK with very small portions. Usual kitchen smells throughout as the cook wouldn't use the fan in the kitchen (no idea why). By the end of the week all our clothes stank - this seems to be typical of the Inghams chalets we've now stayed in.
Wines provided were lovely & the chalet hosts tried hard but their inexperience showed through. Timings at dinner were poor & this needs to be addressed. You had often eaten your luke warm meat & potatoes before the veg arrived.
A short walk to the piste & bars/shops. Only a 40 min transfer from Bourg if you take the train.
All in all, a fab resort to ski but thoroughly underwhelmed with the experience. We will not be doing another Inghams chalet for some considerable time.
Read more
Date of stay: January 2014
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:There aren't any!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for a week with Inghams during January 2012. The chalet is part of the Chalet De Neige complex and is found by walking through and down this or down round the only small road in that part of the village. The pictures in the Inghams brochure, although accurate in content of what is included do not give a realistic picture of quite how dark the chalet and the rooms are. We stayed in room 10 which is on the lower ground floor and I would recommend this floor to anyone. Rooms 1 - 6 are on the entrace level and as the chalet is made of wood (naturally) noise travels and these rooms would be very noisy when people are coming and going. Plus the noise from the staff moving furniture around for breakfast very early every morning can be heard on the lower ground floor.
The rooms are very small, with twin beds pushed together (blankets and sheets). There is little hanging space (and a head torch required to see into the wardrobes!). No radiators so either become ingenious with your drying or take enough clothes to last. Several plug points but are difficult to find, i.e. hidden behind the head of the bed. No mirror in bedroom which is a pain. The bathroom is good - nice large bath and plenty of hot water. Shower attachment but no curtain so again ingenuity required if you prefer showering (sitting down works fine). Can't remember if soap was provided but towels changed once a week but bedding left all week (will be changed on request I believe).
We had catered board so had a continental breakfast with one hot option made to order every day which was perfectly adequate. Tea and cakes were provided as were canapes and a pre dinner drink in the evening. Dinner was 3 courses with red or white wine (but not quite the choice described by Inghams but nevertheless, perfectly acceptable). Food absolutely fine and no complaints on this at all. Ate out one night but made a bad choice so ask the chalet staff where to avoid (i.e. Kilimanjaro restaurant)!
Chalet is well located for the slopes. You can join the morning bun fight at the small drag lift just around the corner or take the passenger lift in the hotel complex just across the road to the slopes. The ski area is vast and 2000 looks particularly good for beginners. Lovely skiing across in 1800 / Vallendry and worth a trip over every day to get some mileage under your skis. Didn't bother with La Plagne as so much to do in Les Arcs.
Would add a note of caution if hiring skis with Inghams - their levels and what you get from SkiSet are different and you may find yourself having to pay extra in resort to get what you thought you'd paid for in the first place. I paid for superior expecting intermediate and got a beginners ski. Hubbie had VIP and got intermediate.
Even with the negative points of the chalet, it is a very good chalet compared to others (and some hotels to be honest). The staff are very helpful, the chalet is well located, the slopes brilliant and the food is fine - what else do you need on a ski holiday? Going back in 2013 so can't be too bad.
Read more
Date of stay: January 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:Pick a room on the lower ground floor to avoid being disturbed by noise from above.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The only disappointment I had with this accomodation was in the descripton. To me a chalet is a detached building not an apartment in an enormous complex. However, having got past that initial upset I was more than satisfied with our stay. The hotel was comfortable and the staff were welcoming and attentive. Any request was dealt with quickly and efficiently without any sign that this was just a bit of a bother. The chalet was clean and remained so throughout our holiday. The food was good and the portions ample. There seemed to be no limit on the quantity of wine that was made available. The chalet is located in an ideal situation. A short step from the ski shop, the slopes and the pub (although the centre was at a different level accessed through another complex)! I should be happy to reccomend Alpine Elements and the chalet Ermine to anyone (always remembering that Les Arcs is a modern complex with no quaint buildings).
Read more
Date of stay: March 2011
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
One week in February - totally not worth it. All ski tracks overcrowded, huge waiting times at lifts, cannot have lunch on the slopes as too few places and all crowded, generally uninterested staff. On a Saturday afternoon in February you are almost guaranteed a 5-hour hell trip to reach the area from Chambéry (120 km?). The whole Les Arcs area is a huge industrial conveyer belt mass ski area, no atmosphere at all; diesel-smell metropolis on the slopes. I have been skiing in the Alps in Italy, Switzerland, Austria and (least of all) France for almost 20 years and I can assure you Les Arcs is not worth its price and fame.
Read more
Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Perfect place to ski. I stayed with the family for 1 week in February 2020. A little Paradise located in 2000. The hotel is very good and the apartment with fireplace is nice. the view is gorgeous! The hotel has an outdoor swimming pool and underground parking. It's directly on the slope. There are many restaurants and shops in the area, including a grocery store! The staff is friendly. Superb ski area when it's sunny but a bit crowded.
Read more
Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked a 'Premier Service' ski holiday in Chalet Altitude, Les Arcs 2000 with ALPINE ELEMENTS and not only was the accomodation and service awful, vastly different to what was claimed in the brochure, but the food and hygiene was so poor the chalet assistant gave us all gastric flu which meant we were stuck in the cramped [--] chalet not able to ski. A v expensive way to waste money being ill in bed.
If you would like to know the nitty gritty... read on. It's hard to think of a positive from the experience. The best thing to do would be avoid Alpine Elements entirely.
This is a summary of the points we felt necessary to highlight to the company's director James Hardiman:
1. Flights Our departure from Gatwick was delayed by 5¼ hours. We were told there was a mechanical fault with the plane, and had to wait for a new one. Under European Union Regulation 261/2004, all flights (whether schedule, charter or part of a package holiday) delayed more than 5 hours entitles the passenger to a) meals and refreshments in relation to waiting time, b) two free telephone calls, emails, telexes or faxes, c) hotel accommodation and transfers, and d) reimbursement of ticket if they decide not to travel. None of these measures were mentioned or provided by Alpine Elements or the carrier XL air.
2. Bedrooms, Chalet Altitude, Les Arcs 2000 Upon arrival at the Chalet at 1am, the chalet assistant was unaware of which rooms were allocated to each of the exhausted guests •The bedroom we received was dirty, unvacuumed, the toilet had faecal matter in it and bath was uncleaned – despite the additional 5 hours the chalet assistant subsequent to our expected arrival had, to prepare the chalet •There was broken glass in the one bathroom, which remained for the duration of our stay •One of the washhand basins was blocked, which remained blocked for the duration of our stay •A faulty bulb in the bathroom was replaced only when one of our party members took the initiative on day three •The rooms were too small. We required one double and a twin room. Each room contained two single beds and a wardrobe, and on arrival, the rooms had to be reorganised to allow access. One of the two rooms had a shared balcony, but the room was so small access to both the balcony and to the wardrobe was denied because the beds were in the way •As an Architect, we can confirm that it is good practice to allow access to three sides of the bed, which was not the case. There is normally 550mm minimum between the beds and 450mm space needed at the sides and the ends for making the beds, ideally, this should be 700mm. These rooms do not meet the minimum standards expected and in no certain terms could it be considered ‘Premier’ •The rooms were not fit for double occupancy. It would appear that we have we have been charged for two double rooms (10m2 min.), but were allocated two single person rooms (6.5m2 min.) with an additional bed squeezed in. This begs the question whether these rooms are deemed fit for purpose? •The bathroom was too small and offered substantially less than the 700mm minimum access required in front of the shower •The mattresses on the beds were foam, well-indented with many previous body shapes and provided no back support resulting in back ache every night •The Pillows provided were extremely inadequate and we had to resort to the sofa cushions for comfort each night. One pillow cover was missing
3. Chalet Altitude Living Conditions •The entrance door into the chalet was broken and did not lock. Nor were there any locks on the individual bedroom doors so this provided no security for possessions or personal safety throughout the holiday •The dining table was laid for 12 but only comfortably sat eight as the table ends were solid wood and thus each meal 4 people were unable to get their legs under the table. The wooden chairs provided were in need of repair and in various states of coming apart
4. Chalet Altitude Facilities •At no time were we informed of the Emergency Escape procedure, and there was a lack of Fire Escape notices at the bottom of the stairwell •The lift to our chalet was broken and not working when we did arrive with all our bags at 1am after the 5+ hour delay at Gatwick. This lift was normally broken so apparently this was not unusual •The inviting photograph of the heated pool in the lower floor of our chalet that is ‘just a short walk’ through the car park was not all it appeared either. The pool was in another building, which required a walk through an unsafe, poorly lit car park that was open to the snow outside. And we were expected to do this in our swimming costume?! The temperature of the pool water was not high enough to be enjoyable and once experienced no one decided to visit the pool again •The sauna temperature was tepid at best and the water bucket was broken
5. Alpine Elements catering • Basic knowledge of health and hygiene was conspicuously lacking from the training the chalet assistant had received. For one, he was very ill with gastric ‘flu (which we shortly would all come down with) and should not have been working. He coughed, spluttered and was most certainly not aware of the EU food hygiene legislation (Regulation 852/2004) which stipulates that it is the primary responsibility of food business operators to produce food safely to protect human health. Food operators are expected to uphold and satisfy the requirements of these food laws at all stages of production and processing • Gastric ‘flu (aka viral gastroenteritis) is contagious and the virus that causes it is spread by close and unhygienic contact with infected persons. Food commonly gets contaminated by food preparers/handlers. The CDC (Center for Disease Control and Prevention) states that transmission of viral gastroenteritis is especially common when food preparers do not wash their hands regularly after using the bathroom •The chalet assistant was receiving no medication for his gastroenteritis, which he openly admitted he had for the past week prior to our arrival. It is extraordinary that no medication is supplied to chalet staff who are handling and preparing food and that sick staff are not replaced with support staff • The two fridges contained a lot of old food that should have been long thrown out. We cringed at the appalling lack of care taken when handling dishes or storing or preparing food: he was frequently seen wiping his nose with his bare hand before handling food, picking his nose while talking to the resort representative before serving him food, and his coughing was never caught by his hand – merely directed over whatever he was doing (dishes, food)
EU Health and Safety Laws are designed to maximise safety during food preparation and for all of our party to suffer from gastric upset, coughing, nausea, chronic lethargy, shivers or fever, none of these guidelines can have been adhered to. The consequence of becoming ill on an annual 7 day sports activity holiday is that the skiing – paid for up front – cannot happen. Physically we were unable to summon the high energy and muscle control that skiing requires. Out of the 7 days holiday, some were only able to ski for part of 3. This is where we feel Alpine Elements has let us down the most. Skiing comes but once a year and it was duly ruined by the company we booked it with.
•The 2-week cookery course provided by Alpine Elements to train the chalet assistant provided a dull and limited repertoire that was more student-like than ‘high standard cuisine’ as quoted in your brochure. Soup was hot water with bits of floating vegetable, canapés were always laughably poorly disguised stale baguette from yesterday and the proportions were equally disappointing – 3 strawberries each for pudding •The brochure claims ‘a selection of wines are served at each meal’ and it was on this basis of the ‘Premier Standard' of food and wine provided that we booked with Alpine Elements. Upon discovering that the ‘selection of wines’ entailed 3 bottles of the same wine each night for 12 people, we had to take this up with the resort manager, who informed us that we had ‘misinterpreted’ the brochure and that it was just ‘sales spin’. We requested to discuss the matter further with the area manager Hughie (Based in Val D’Isere) and arranged for him to come over the following evening. He never came nor did we receive a reason for him not bothering to come and discuss our dissatisfaction with the Alpine Elements experience.
5. Airport transfers •Upon coach transfer to Geneva airport (with some of our party still very ill) it emerged that ‘it was company policy to keep the toilet locked in the coach’ at all times, and food and drink was strictly prohibited. We explained to the driver before we set off that some of us were ill and would need the toilet facilities during the transfer. We were then informed that the Alps are ‘too cold for the flushing mechanism on the Alpine Elements coach to work’ and it must be kept locked. The driver then handed out local supermarket plastic bags just in case we felt the need to be sick. Not a service that any other company would admit without shame and not really helpful for bowel emergencies. How is such a ludicrous policy upheld by your Alpine based company? •In addition, on the return journey we had one scheduled stop at what can only be described as a coach drivers’ café, where the food and drink on offer certainly was not ‘Premiere’ and the 15 minutes allocated for the stop was spent queuing behind 50 others. This is most unfortunate as we were less than ten minutes from the beautiful town of Annecy, which was the original scheduled stop.
All in all, Alpine Elements charged a lot of money for a service that most certainly did not reflect the standard or the ‘Premiere Service’ that was offered in the brochure. The cramped, shoddy living conditions, with poor food and meals would make a ski holiday a huge disappointment for anybody, but coupled with having to suffer through gastric ‘flu caught from the chalet cook made the entire experience utterly, miserably, awful and not one that we could ever recommend to anyone to experience.
Vote with your feet! Avoid Alpine Elements...
Read more
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JamesHardiman, CEO - Alpine Elements Group Ltd at Les Arcs 2000
Responded 12 Dec 2008
From James Hardiman CEO - Alpine Elements Ltd Dear All The Chalet Altitude range of chalets is represented by a number of Tour Operators. There are several of these chalets which were all built in 2005/06 and each represent a premium, almost luxury level of accommodation with pool and sauna access. We did indeed run the 14 bed unit that was the subject of the above review and since then we have dropped it in favour of the more spacious 6, 8, 10 & 12 bed units. Nevertheless, these chalets were designed and built to standards by French architects in 2005. Each twin or double bedroom is designed to allow free movement to the balconies and ensuites and around the room. It is true to say that there is not an excess of space, but I personally have found each bedroom more than adequate for my needs. I have holiday-ed in our Altitude chalets on two occasions. I would like to add that the space in the public areas is larger than most other chalets and the combination of open hearth makes these especially comfortable chalets. With regard to the service element of the above complaint, then indeed there may be isolated cases where things do not always run to plan, however we have improved our management and staff training considerably over the years. We care a great deal about personal service, safety and all aspects of your holiday. If guests have an issue - we want to know immediately so we can make amends! We now offer a 24 hour emergency number, round the clock management and a dedicated email address for Complaints so contacting us is made extra-easy. We are an independent company, small enough to care, and very quick to react. We tweak our programme every year on the feedback from our loyal guests. Please enjoy the Altitude Chalets for what they are. They should not be tarnished by a lengthy letter/review that dilutes their excellent qualities: A superb range of almost ski to door properties with pool, sauna access and lovely décor.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Below is a copy of a letter sent to Alpine Elements after our recent stay (Jan 2009). Our party consisted of 8 adults, 1 child aged 3 and 2 infants aged 6 and 18 months. Their response was dissapointing to say the least so I have decided to post this as a warning to other travellers.
I would say that ‘misrepresentation’ was the most polite way of describing your website’s view of the Des Neige Chalet complex. ‘…not quite reaching our Gold classification of Luxury Accommodation’ is I believe the phrase used on your website, but I would suggest “basic, with minimal and barely functioning facilities” would be more accurate.
Firstly, during the coach transfer, we were not provided with a booster seat at any stage, so I would like the £10 charge made for that refunded at your earliest convenience.
On arrival we were disappointed to learn that there were no towels available for anyone and none of the children’s beds or cots had been set up, and even if they had, there was no linen for them, and none was available until after they had all gone to sleep. The cots and bed were set up by ourselves, not an arduous task, but something that should have been done before we arrived. We were then told that no provision for our children’s food would be made. It seems that unless a child is able to eat an adult meal at an adult time, no dispensation is made, despite one of them paying nearly full price. Your booking agents were fully aware of our children’s ages at the time of booking and I feel this should have been highlighted. It was eventually agreed that some food would be set aside to be used for the children the next day, but in practice this happened only a couple of times, the rest we were left to cater for ourselves.
On arrival it was also clear that Room 4 had no heating and was significantly colder than the rest of the Chalet, to the point that it was uncomfortable to be in there without hats & scarves. We advised the chalet staff and our resort rep and were told that something would be done. The following day and everyday thereafter we told at least one member of your staff including the resort manager that the room was still cold, in the hope that something would be done, but no, it remained cold throughout the week. On a couple of occasions we asked if a portable heater could be provided, but that was clearly too much trouble to go to.
We all felt that the facilities within the Chalet were basic at best. Your website details a TV and DVD player which, to your credit, was there. However, they were so basic, lacking even a remote control, that many of the children’s DVDs we did bring were unable to be played as there was no way to access the DVD menu. We were all disappointed to learn that these were the entirety of the Chalet facilities. In my opinion, ‘Premium’ accommodation should at least include a radio/CD player and even a selection of books, magazines & films, something to made the place seem a bit more homely and less spartan.
The Chalet did have an open fire, which we thought might lighten the mood. However, when the fire was alight we found that the chimney was obviously blocked as the Chalet quickly filled with smoke. What was even more shocking was that the smoke alarm never went off so it was clearly faulty. I can’t begin to stress how dangerous and negligent this is, especially with 3 small children staying there. I was so amazed that this could be allowed to happen in a rented holiday property. We took a video of it which is available for you to see if you wish.
One of the basic requirements for a skiing holiday is hot water for a shower or bath between about 4 and 6pm. However, we were warned on the first evening that, unless we were quick, the hot water might run out, as indeed it did. ‘Premium’ accommodation does not run out of hot water, basic accommodation might. I would not expect even basic accommodation however to run out off water completely, yet on the Monday of our stay, this is what happened. The Chalet was completely without water between about 2 and 6pm. With small children to cater for and feed this was extremely inconvenient. If we had had a note or indication that this would happen, provisions could have been made but your staff were completely unaware. That evening, we had a meeting with the resort manager to discuss the various issues we had had with the holiday so far, and were assured that we would be made aware if the water was going to be turned off again. Tuesday came, and we were disappointed that without any warning, by 10am we had no water again. We could not make bottle feeds for our children, nor even flush the two remaining toilets. Normally this would be a problem, but as the chalet had run out of toilet paper, despite a number of requests to the chalet staff for more to be sent through, this was less of an issue. The resort manager was made aware of both the lack of water and toilet rolls via a phone call at about 12.30pm but only after I bumped into him in the ‘Des Neiges’ lobby at about 6pm and was forceful in my opinion of his attitude, excuses, lack of action and general ineffectiveness, was anything done and we received some bottled water and replacement toilet paper.
The food in general was at best, basic. I am sure the staff did the best they could with both their skills and the ingredients provided, but ‘premium’ it was not. I am not sure what selection processes you use for your chalet staff, but being able to cook a tasty meal is clearly not one of them. I have enclosed the feedback questionnaires for everyone staying who chose to fill one out, and I think you will agree that they are universal in their disappointment with the catering. Some particular low points were as follows: Breakfast was basic to start with, but throughout the week the choice of cereal decreased and by the last day, even the bread ran out by 8.30am leaving Coco Pops, stale cornflakes and a hard boiled egg to fill us up! Even though you were aware that 2 of the 14 people staying were celiac (suffer from gluten and wheat intolerance) the gluten-free bread ran out on day 2 and no more was provided during the week. The vegetarian food, or should I say pasta and sauce option, got boring very quickly. However, the week culminated with the staff finding that the chicken had rotted in the fridge which was purchased for the last evening’s meal, but instead of being able to get some more, they chose to defrost some budget hamburgers they found in the freezer, mash them up, and made a bolognaise so completely devoid of taste it was largely inedible. Running out of food when we paid nearly £900 each is unforgiveable. On a brighter note, the afternoons cakes and one or two of the puddings were very good although at no stage were any gluten free cakes offered to the people who could not eat the normal ones.
The general condition of the chalet could have been much better. With my family I stayed in room 7 which was by far the best in the chalet. It was large, with plenty of room for the third bed and infants’ cot we required. However, as we unpacked we found that the total storage for all our clothes and belongings for 4 people consisted of 1 drawer (the other was missing), 2 shelves and some coat hangers in the wardrobe. This was clearly inadequate and meant that most of the week we were tripping over clothes and other items that could not be put away. Other annoyances during the week included, in no particular order; walls so thin that every conversation could be heard throughout the chalet, something you would expect in budget accommodation, not a premium chalet; broken furniture, which included 2 of the 4 sofas and a number of chairs; the general cleanliness of the kitchen and in particular the microwave and tea towels which were disgusting and not changed, washed or cleaned throughout the week; badly finished bathrooms with large unsealed gaps between the walls and the units / baths, a gap between the roof and the beams which caused it to snow in room 7, blood on pillows and duvets from previous guests and mould stains on the linen. Photo evidence available.
In addition to all this, it was made clear to us at the beginning of our stay that 4 of the other guests had requested not to be in a chalet with children. As we were the first to book, your staff would have been aware that there were 3 children staying in the chalet at the time of their booking. I do not blame them for not wanting to stay with children, at their age I was the same, but I do blame your staff for ignoring their request and causing a bad atmosphere within the chalet for the first few days which added to an already unpleasant experience.
As I said, I have included the feedback forms for all guests who chose to complete one. As a group we decided to send these directly to you as we were not confident that your chalet and resort staff would pass them on. The sad thing is that so much of this could have been put right with very little money and some attention to detail and customer care. However, what you have ended up with are 14 disappointed customers who are unlikely to travel with you again.
Read more
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Really great skiing - the snow was perfect, not too icy or too soft, just perfect, lots of easy relaxing runs, coupled with the more challenging!!! Just a beautiful part of the alps - you feel as though you are on top of the world there!!!!!!
We stayed in 1800 le Alpage de chantel (which was first class) - but preferred the skiing in 2000/1950 as we had children and they found it brill!!!
We are planning to return for Christmas and will be looking to stay in Les Arcs 1950 it is going to be beautiful when they have finished all the building work - the village is something else!!!!
Read more
Date of stay: April 2005
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Have just returned from Arc 2000 having stayed at the L' Aiguille Rouge, travelling with First Choice. We must say that we were bitterly disappointed with the hotel and the resort and believe the hotel should be classified as a two star not as a four plus as others have portrayed it. The hotel was all about ticking boxes, the bath was only a metre long, the shower did not have a fixing on the wall and the balcony was not large enough to fit even the smallest chair. The food in the evening was fairly good but the free wine tasted watered down and they did not offer the choice of purchasing any other wines in the restaurant. Breakfast was sadly lacking on the cooked side and all choices were rarely replenished. The resort itself is very isolated and suffers when conditions get bad, as they tend to close the lifts to 1800 and 1600 preventing you from getting out of the storm. The resort is very quite and we believe needs a lot of work to bring it up to normal standards. If you just want skiing then we presume this may well sort your needs but any minor form of luxuries are not included. Overall rating 3/10
Read more
Date of stay: March 2006
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Please be aware this creatively photographed apartment is in fact small, very dirty and in poor condition, Please be warned, this is a small dirty apartment with broken and damaged equipment, this is a quote from the on site agent "the owner refuses to pay for any new equipment" the mattress covers were so stained and dirty with other people's hair we couldn't sleep on them, the washing machine was broken both sinks were either cracked or damaged, every where was dirty, the walls and furniture were dirty stained and broken, I ended up fixing one chair so my family could all sit at once, cleaned all the walls and skirting boards so that we would feel comfortable, the moral of this story is, book cheap, get cheap broken and dirty, we had booked this apartment for two separate weeks, but did not return for the second and asked for a refund as the description of the apartment is untrue, and we would not have been happy staying in a dirty apartment for a second time, the owner eventually agreed to reimburse us 50%, which I have only just received, two months later, please be warned,
Read more
Date of stay: February 2013
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Les Arcs area.
ALSO KNOWN AS
les arcs 2000 hotel les arcs, hotel les arcs
LOCATION
FranceAuvergne-Rhône-AlpesSavoieBourg Saint MauriceLes Arcs
NUMBER OF ROOMS
299
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
