Myself and colleagues came to stay whilst on a course for work. We arrived at approximately 9pm and we were made out to not have paid for our rooms even though we paid what was confirmed in our confirmation email. They kept saying this was our fault although we had documentation of paying the correct amount. They made us wait for an hour and a half and we had to keep showing them the documentation and then after they finally allowed us to have our rooms, we were told that they did not have our booked twin rooms and they only had doubles, which is not ideal for colleagues. Really disappointed and will not be staying again.
We had an overnight stay prior to an early morning flight. A great hotel, comfortable, clean and quiet. Dinner was excellent - especially the lime and coriander prawns! Breakfast was better than in many ‘bigger and better’ hotels.
I believe this is the fifth time we’ve stayed at Radisson Blu Hotel at Dublin Airport. We checked in around 2pm Saturday, the 14th of May. The desk clerk was an extremely friendly, and courteous person. She asked us if we would require dinner reservations and we decided on 630 PM. We watched her write it down. We arrived at the Collage Restaurant at 630 and were greeted by I believe, Lilian (that name may be incorrect) who was unable to locate our reservation. Ricardo then arrived at the desk and backed her up that there was indeed no reservation for us. I understand mistakes happen but how your staff handles those mistakes is what actually counts. We were finally seated with a haughty, and rude demeanor by Ricardo. We were not provided with menus. We took that time to discuss amongst ourselves our rude greeting and the diners seated next to us interrupted us to agree with what we were saying. Finally, after a time, the waitstaff came to take our order and we informed her we’d not received menus as yet. She seemed very surprised and provided us with menus. We told her that we’d found Ricardo abrupt, rude, unwelcoming and unprofessional. Lilians attitude was sadly not much better. I would take better care in who you have represent your the Collage restaurant at the front desk. I believe you may have the wrong people there at this time.…
Stayed here because of proximity to Airport, and the convenience, easy to walk to hotel from the airport terminal… I will stay here in the future for the same reason. Restaurant was good for breakfast
Pre-covid, we stayed at this hotel several times. The hotel's location near Terminal 2 is particularly helpful. However, it is apparent that little maintenance has been performed for the last several years. For example, the toilet would not flush properly (even after a maintenance call), the tub and shower are moldy, and the room desperately needs a good deep cleaning.
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