City Lodge Hotel Umhlanga Ridge

City Lodge Hotel Umhlanga Ridge

Medigate Road Umhlanga Ridge, Umhlanga 4319 South Africa
Beautiful artwork on the walls.
Traveller (49)
Room & Suite (9)
pool
Pool & Beach (2)

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About

4.0
#3 of 10 hotels in Umhlanga
4.6 of 5 bubbles
Location
4.2 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.9 of 5 bubbles
Value
Our original accommodation brand, check into City Lodge Hotels for classic service excellence in an upper mid-scale setting. Relax in the spacious, comfortable rooms; enjoy delicious breakfast, lunch and dinner to the brand’s signature #Café restaurant; take a dip in the pool; stay active in the fitness room; book that meeting or event in the boardroom and conference rooms; and unwind at the end of the day in the sundowner bar. With fast, reliable WiFi throughout your stay, we are dedicated to making your next business, leisure, and bleisure stay a testament to “easy living”. City Lodge Hotels are spread across South Africa and in Maputo, Mozambique.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Outdoor pool
Coffee shop
Restaurant
Breakfast buffet
Vending machine
Shuttle bus service
Car hire
Taxi service
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Fireplace
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
3.0 of 5 stars
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English

Location

Medigate Road Umhlanga Ridge, Umhlanga 4319 South Africa
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 94 out of 100
94
King Shaka Intl Airport
13.8 km
See all flights
Pietermaritzburg Airport
65.2 km
See all flights
225Reviews5Q+A66Room tips
Traveller rating
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Detailed Reviews
Ashley D wrote a review Dec 2020
Johannesburg, South Africa41 contributions44 helpful votes
5.0 of 5 bubbles
Hotel has good pandemic protocols.
Rooms are clean
Parking is safe
Perfect location
Room tip choose the ones facing palm boulevard
With number 1 to 11
Bit disappointing the restaurant was not stocked with variety of beers.
And not much choice for food .
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Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Umhlanga Ridge
Responded 18 Jan 2021
Thank you for staying with us and we are so glad that you had a great stay! We look forward to welcoming you back soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MvE wrote a review Dec 2020
1 contribution
4.0 of 5 bubbles
Location, complimentary parking & size & cleanliness of hotel room was exceptional.
Everything in our room was of a very good quality ie bed linen, towel, toilet paper etc.
reason for 4 star rating is because Lady who works at the bar (blond coloured hair) on several occasion had her mask on her chin. When reminded to cover her face, it was not taken too kindly judging from her facial expressions. Some of the security staff also did not cover their noses.
some guests were sitting in the lounge area at reception without face masks. we found this disturbing & felt very uncomfortable. Staff did not tell them to wear masks in order to be considerate to other guests like ourselves who wore masks ALL the time in public spaces.
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Date of stay: December 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: we stayed in room 216.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Umhlanga Ridge
Responded 18 Jan 2021
Thank you for staying with us. We are glad to hear that we met your expectations. It is always very rewarding to receive such great feedback. We look forward to having you stay with us again soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hendrix2015 wrote a review Jun 2021
Greater Johannesburg, South Africa738 contributions115 helpful votes
4.0 of 5 bubbles
This is the first time I have been at a City Lodge. It is central with good access. Because of Covid there were very few guests. The rooms are a bit small, but well appointed with many plug points, USB points etc. The service was very good and the breakfast also.
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Date of stay: June 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Book a room facing the back car park as the traffic noise from the road facing rooms can be very...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Umhlanga Ridge
Responded 11 Jun 2021
Thank you for staying with us and for the constructive review. We look forward to having you stay with us again soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luyanda N wrote a review Nov 2020
Durban, South Africa48 contributions40 helpful votes
2.0 of 5 bubbles
My bedding had some kind of black stain I could not understand. When they cleaned our room the day after the first night they only gave us 2 towels instead of 4 like we had initially when we checked in. Our bin was not emptied and I cannot understand why. I was quite disappointed with the cleaning service. The cleaning lady we interacted with (we asked for an iron & ironing board) was extremely rude and dismissive, she didn't even bring the iron and ironing board like we asked. I overall did not enjoy my stay at this hotel. The ladies at check-in and check-out were so unaccommodating and unfriendly, it made my entire stay there distasteful. I would never stay at this particular City Lodge again
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Date of stay: November 2020
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Umhlanga Ridge
Responded 08 Dec 2020
Thank you for staying at City Lodge Hotel Umhlanga Ridge and for taking the time to review your stay. We understand that our hotel general manager has been in touch telephonically to apologise to you for the inconvenience caused that resulted in your disappointing stay. He has shared your concerns with the various departments to ensure that the relevant action is taken and that this doesn’t happen again. We are very sorry that you did not feel the warm service experience that we pride ourselves on, and we sincerely hope that we will be able to welcome you back to our hotel soon so as to redeem ourselves.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roving57202094812 wrote a review Aug 2023
Pretoria, South Africa1 contribution
4.0 of 5 bubbles
The bedding was nice and clean. Room was nice and warm. Shower is a bit old school but works perfectly fine. This place perfectly loacted, walking distance to all amenities, shops, mall, and transport is near by.
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Date of stay: August 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wander496435 wrote a review Oct 2022
1 contribution
5.0 of 5 bubbles
I had a last minute request to be in Durban for a meeting - right at the time of the Kings coronation so accommodation was a challenge. However, I was able to get a booking at this City Lodge and I was thrilled that I ended up here! The staff were so friendly and helpful. Check in and out was quick and easy, offered with lots of smiles and laughter, and the restaurant serves up delicious meals. Great location, great staff, great accommodation, great food!
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Date of stay: October 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Umhlanga Ridge
Responded 13 Nov 2022
Thank you for choosing one of our hotels as you spend quality and memorable time. We are delighted to hear your appraisal of our friendly staff and hotel facilities. We look forward to welcoming you again soon!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mahendra wrote a review Sept 2020
3 contributions
1.0 of 5 bubbles
Stayed on 12 September. Checked out on 13 September. Room decor, look and feel absolutely outdated. There were ants in the toilet bowl. Also ants in the tee/coffee area. Furniture absolutely outdated. Pillows were terrible. No electric sockets, with USB to charge phones by bedside console and by table. Furniture looks outdated. No couch. Downstairs bar has not enough choices. Breakfast choices very limited and not worth the R177 you charge! Go check out the Holiday Inn Express Umhlanga - you can learn something from them
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Date of stay: September 2020
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Umhlanga Ridge
Responded 23 Sept 2020
Thank you for choosing to stay at City Lodge Hotel Umhlanga Ridge and for taking the time to provide feedback. We are deeply saddened that you found the experience disappointing on the whole. The hotel general manager has been trying to contact you to discuss your concerns, so that we may fully understand and address them, but has been unsuccessful. We take seriously your concern over the ants, and our pest control company has been notified. Your points on the décor, furniture and fittings is noted, and we will bear these in mind when planning the next refurbishment. The bar menu and breakfast menu choices are being addressed and expanded, as we progress through the Covid-19 restrictions and are able to ensure full safety and hygiene from all supplies coming into the hotel. We strive hard to ensure all of our guests enjoy a wow experience, and can see in this instance we have fallen short. We hope you will choose to stay with us once again so that we may redeem ourselves.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DurandtE wrote a review Oct 2022
Roodepoort, South Africa71 contributions7 helpful votes
3.0 of 5 bubbles
Great location, next to Gateway Mall and other restaurants and things to keep you busy.

The hotel, in general is very nicely appointed and looks the part…until you get to your room. Only problem is, this mak s your stay very noisy…lots of loud music and loud people all around. You do not get a good night’s sleep.

The room was very small and not cleaned properly. The bathroom however was the cherry on the cake. The smallest shower I have seen. It takes 5 minutes to heat up enough for you to get in, and then the water pressure is almost non-existent and starts going cold very fast.

All n all not a hotel I would revisit by choice.
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Date of stay: October 2022Trip type: Travelled on business
Room Tip: If you value a functional, relaxing room which is clean and has a shower that works, this is not...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tshedza wrote a review Aug 2022
Kempton Park, South Africa1 contribution
3.0 of 5 bubbles
They need to work on the key system keeps on disconnecting and that’s a huge inconvenience. When others are opening the doors next to your room it feels like your room is being opened. The cleaning staff don’t even greet.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Umhlanga Ridge
Responded 15 Aug 2022
We are very grateful that you have shared this concern with us. We are investigating the key card system further to check what is interfering with the coding of our room keys and apologise profusely for the frustration caused. We will find a solution to prevent this from happening again. Also, we have spoken to our cleaning staff to ensure improvement in guest interactions. We hope you will stay with us again so that we may redeem ourselves.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ayaz Adam M wrote a review Mar 2022
3 contributions1 helpful vote
4.0 of 5 bubbles
The hotel has an excellent location, good Parking facilities and very friendly Staff.
Walking access to Gateway Mall and felt safe.
Just an allert if you have any respitary allergies because of the hotel carpets (We did have issues).
It would also be nice if in the future you could have family rooms with 2 Double Beds but the sleeper couch helped
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Date of stay: March 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Choose a room near the Lift and if possible with Gateway shopping View. Take care with the carpet...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Public Relations Manager, Agency / Consultant at City Lodge Hotel Umhlanga Ridge
Responded 14 Mar 2022
Thank you for staying with us and for the constructive review. We look forward to having you stay with us again soon.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kate asked a question Oct 2020
Johannesburg, South Africa
Is there an elevator on the premises ?
Answer from Colleen Goodman
Johannesburg, South Africa36 contributions
Hi there, yes, this hotel does have an elevator.
471andrev asked a question Mar 2017
Paarl, South Africa103 contributions47 helpful votes
Is it possible to accommodate two adults and one child (14 years old) in one room?
Answer from Heinrich T
22 contributions5 helpful votes
If you take a twin room (2 x queen beds) then yes you will be able to. Just make sure you specify the fact that you would like to share and they will be able to accommodate you. Happy traveling!
Shaun F asked a question Mar 2017
Brisbane, Australia93 contributions79 helpful votes
Does the twin room accommodate 2 adults and 2 kids aged 11 & 12?
Answer from Rom_Around
Sandton, South Africa41 contributions14 helpful votes
Hi Shaun, you need to call ahead and ask to reserve the twin room with sleeper couch. My 7 year old slept comfortably on it. I would say if they are lean 11 and 12 year olds they will be comfy on the sleeper couch
760sharon asked a question Nov 2014
Johannesburg, South Africa2 contributions1 helpful vote
Does he price per night include breakfast
Answer from The_CLHG_Team
10 contributions2 helpful votes
Hi there, the price does not include breakfast. Thank you.
760sharon asked a question Nov 2014
Johannesburg, South Africa2 contributions1 helpful vote
Does the price include breakfast?
Answer from Jo N
Sacramento80 contributions31 helpful votes
No, breakfast is not included in the price. BUT: if you access the Shotlist (you know, dot see oh dot zed ay) website, search for Citylodge. click on Umhlanga Ridge, continue to the offer, and voila! You have a room at a greatly reduced rate that includes VAT, tourism levy and breakfast! This offer applies to a number of City Lodges, Town Lodges and Road Lodges till 31 January 2015. Awesome!
Amanda N wrote a tip Feb 2024
Pretoria, South Africa5 contributions
5.0 of 5 bubbles
"Make sure you explore Umhlanga, The beach, malls, restaurants there’s a lot. Also check historical sites not far from the area. "
Read full review
fiona wrote a tip Jan 2024
Centurion, South Africa1 contribution1 helpful vote
2.0 of 5 bubbles
"It takes a long time to get to the parking as it is very busy during holiday period and the parking area is inconvenient ."
Read full review
Dreamer20382331326 wrote a tip Dec 2022
1 contribution
2.0 of 5 bubbles
"Bring ear plugs as it is extremely loud with the nightclub down stairs. "
Read full review
DurandtE wrote a tip Oct 2022
Roodepoort, South Africa71 contributions7 helpful votes
3.0 of 5 bubbles
"If you value a functional, relaxing room which is clean and has a shower that works, this is not the place for you."
Read full review
Grantheynes wrote a tip Sept 2022
South Africa24 contributions2 helpful votes
4.0 of 5 bubbles
"Book with Expedia or similar"
Read full review
Not the right property for you?
There are more places to choose from in the Umhlanga area.
PRICE RANGE
R 1,211 - R 1,707 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
city lodge umhlanga ridge hotel umhlanga rocks, city hotel umhlanga rocks
LOCATION
South AfricaKwaZulu-NatalUmhlanga
NUMBER OF ROOMS
168
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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CITY LODGE HOTEL UMHLANGA RIDGE - Now R 1 378 (Was R̶ ̶1̶ ̶9̶2̶6̶) - UPDATED 2024 Reviews & Price Comparison (South Africa) - Tripadvisor

Frequently Asked Questions about City Lodge Hotel Umhlanga Ridge
Which popular attractions are close to City Lodge Hotel Umhlanga Ridge?
Nearby attractions include Gateway Theatre of Shopping (0.1 km), The Barnyard Theatre (0.2 km), and Be.UP Park (0.1 km).
What are some of the property amenities at City Lodge Hotel Umhlanga Ridge?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at City Lodge Hotel Umhlanga Ridge?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at City Lodge Hotel Umhlanga Ridge?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at City Lodge Hotel Umhlanga Ridge?
Yes, free parking is available to guests.
What are some restaurants close to City Lodge Hotel Umhlanga Ridge?
Conveniently located restaurants include Mozambik Gateway, Tashas Gateway, and Circus Circus Cafe.
Are there opportunities to exercise at City Lodge Hotel Umhlanga Ridge?
Yes, guests have access to a pool and a fitness centre during their stay.
Does City Lodge Hotel Umhlanga Ridge have airport transportation?
Yes, City Lodge Hotel Umhlanga Ridge offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at City Lodge Hotel Umhlanga Ridge?
Yes, dry cleaning and laundry service are offered to guests.
Does City Lodge Hotel Umhlanga Ridge offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to City Lodge Hotel Umhlanga Ridge?
Many travellers enjoy visiting The Ramakrishna Centre of South Africa Durban (4.8 km).
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