Hilton Garden Inn Umhlanga Arch

Hilton Garden Inn Umhlanga Arch

Lobby
Traveller (73)
Buffet
Dining (29)
Hilton Garden Inn Umhlanga Arch
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

R 1 667
Get rewarded with One Key
R 1 667
Get rewarded with One Key
R 1 667
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

4.0
#4 of 10 hotels in Umhlanga
4.7 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Your base near the beach and KSIA. We’re off N2, less than a mile from Gateway Theatre of Shopping and Umhlanga Beach. Durban is a 20-minute drive, home to Moses Mabhida Stadium, Hollywoodbets Kingsmead Stadium, and Durban ICC. King Shaka International Airport is 20 kilometres from our door. Enjoy dining at our restaurant, the outdoor pool, and the fitness center. WiFi’s on us.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Airport transportation
Conference facilities
Banquet room
Paid private parking on-site
Internet
Pool / beach towels
Rooftop pool
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast buffet
Complimentary tea
Kid-friendly buffet
Kids' meals
Shuttle bus service
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Refrigerator
Cable / satellite TV
Sofa bed
Walk-in shower
Soundproof rooms
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Charming
Business
Languages Spoken
English, Afrikaans, Zulu
Hotel links
Special Offer:Hilton Honors Discount

Location

1 Ncondo Pl, Umhlanga Ridge, Umhlanga 4319 South Africa
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 73 out of 100
73
King Shaka Intl Airport
13.8 km
See all flights
Pietermaritzburg Airport
65.7 km
See all flights
72Reviews0Q+A11Room tips
Traveller rating
  • 46
  • 9
  • 2
  • 3
  • 12
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Radek wrote a review May 2023
806 contributions120 helpful votes
+1
Hotel's Favourite
5.0 of 5 bubbles
One of the best Hilton chain venues I have ever visited. A 20-minute ride from the airport, 10-min ride from the beach, shops, restaurants and bars nearby (The Baron just opposite - worth recommendation). Clean and comfortable rooms, nice restaurant and bar on the site (Together and Co.).
But first and foremost - a fantastic service rendered by friendly and motivated team. My big kudos go to Dimakatso, Dilshad, Precious, Amanda, Njambuli, Bavomile and all other Staff members of this venue, who turn the Customers into Returning Customers.
Well done and hope to see you all again. HGI Umhlanga is certainly my hotel of choice in Durban.
Read more
Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Ask Dilshad for a special ("hot") cappuccino!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nikita Richards, Marketing at Hilton Garden Inn Umhlanga Arch
Responded 08 May 2023
Dear Radebak We are truly heartened to receive your generous review of HGI Umhlanga Arch. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Lovet Robinson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karyn G wrote a review Mar 2021
Durban, South Africa245 contributions75 helpful votes
+1
5.0 of 5 bubbles
The Hilton Garden Inn Umhlanga Arch is absolutely world class. The hotel is brand new and facilities and amenities are fantastic. I travelled with my daughter, mother, sister and her husband. Although we had separate rooms, the hotel has facilities for inter leading rooms should you want that. The hotel caters for all age groups. The on site restaurant is fantastic. Together & Co. Is a new franchise in South Africa and serves fresh and delicious food. Meals are carefully prepared and the burger is one of the best I have ever tasted. In the morning the buffet breakfast has a huge variety of dishes, each carefully sealed so in keeping with Covid protection protocols. There is also a super friendly chef Petros who makes any hot breakfast just how you like it. His friendly nature is contagious and helps you start your day on a positive note. As if this isn't enough, the Head Chef Sibu then comes to check that everything is to your satisfaction. The hotel is also attached to the new Legacy Yard. This is with out a doubt the new hot spot in Durban. With a huge variety of food outlets there is something for every taste. Spectacular views of The Arch and 180 degree sea view. Both day time and night time views are noteworthy. The new technology at the hotel which allows you to open your room with your phone is very exciting for anyone wanting to experience anything different. A special treat was meeting the General Manger, Lovet Robinson who clearly is very dedicated to the success of the hotel. Thank you to him and his dedicated team for making our time at The Hilton Garden Arch such a memorable experience. I
Read more
Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from carmel daniels, Sales at Hilton Garden Inn Umhlanga Arch
Responded 12 Mar 2021
Dear Karynglock Warm greetings from Hilton Garden Inn Umhlanga Arch. Thank you for your positive feedback. We are pleased to hear that you and your family enjoyed your stay with us. We hope to welcome you back again soon in the near future. Kind regards Lovet Robinson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Luqi wrote a review Dec 2020
Westville, South Africa23 contributions3 helpful votes
5.0 of 5 bubbles
We spent two nights with our two kids at the Hilton Garden Inn. The reception staff were amazing and very helpful. The rooms are spacious and practical with lovely ocean views. The hotel including the rooms have the latest modern touches such as app based entry into our room! Was great to see the many precautions taken regarding Covid with touch less entry plus hand sanitisers at various locations. The restaurant had a decent selection, but the breakfast was amazing with freshly made pastries and eggs to your preference. The hotel is also located conveniently within the Umhlanga arch precinct which was great for an evening stroll and grabbing a bite at the nearby restaurants (no other hotel in Durban has this type of adjoining entertainment area). There is a small pool area which the kids loved as well and the beach is also nearby. Overall we thoroughly enjoyed our stay and can’t wait to visit again.
Read more
Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from carmel daniels, Sales at Hilton Garden Inn Umhlanga Arch
Responded 11 Jan 2021
Dear Mlissadeen, Warm Greetings from Hilton Garden Inn Umhlanga Arch . Thank you for taking the time to provide us with such an amazing review. We are so pleased to hear that you enjoyed your stay ,the food and the covid precautions we have in place . Your feedback is appreciated and has been shared with the Hotel Team . We look forward to welcoming you back in the near future . Regards Lovet Robinson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AshOSR wrote a review Apr 2021
Sandton, South Africa19 contributions6 helpful votes
+1
1.0 of 5 bubbles
Having prebooked a room 2 weeks in advance, on arrival, at 11am check in we were left waiting 40 mins at an not so busy checking counter, carried our own bags from the parking and pulled our own luggage trolley to our rooms.

The room after being told was ready, still had a cleaner in it and no sanitizer in sight. We waited in the hallway whilst the cleaner cleaned. Further the room was in a state, not sure if skew mirrors is the norm or dirty glasses are in fashion, but its pretty disgusting service from Hilton Arch.

Rather spend the money at a hotel who doesn't depend on the location but actually prides themselves on service.
Read more
Date of stay: April 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from carmel daniels, Sales at Hilton Garden Inn Umhlanga Arch
Responded 24 Apr 2021
Dear AshOSR Thank you for your feedback. I am sorry to read that our services and facilities were not up to your satisfaction and I would like to apologize for any inconvenience this has caused you. If you could kindly provide us with further details regarding your stay in order to investigate further. Please contact us via email at durgi_social@hilton.com With the help of our guests we can improve our future services and facilities. Kind Regards, Lovet Robinson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LindaHorning wrote a review May 2021
Durban, South Africa216 contributions48 helpful votes
+1
5.0 of 5 bubbles
My daughter spoiled me for Mother’s Day by taking me to the Hilton Garden Inn Umhlanga Arch for a night away. What a treat. This brand new hotel is beautifully appointed and decorated. Duty staff were efficient, professional and warmly welcoming. Duty manager Brian was ultimately hospitable and did everything to ensure our comfort.
Although the rooms could be considered compact, clever design means that everything is in place for guests’ comfort. The rooms are superbly decorated and the couch was turned into a very comfortable bed for my seven year old granddaughter. Rooms have mini fridges and a very large flatscreen TV. The bed is SO comfortable and Airconditioning responds to temperature setting so the ideal temperature can be set. The breathtaking views are amazing and the blackout double blinds ensure that morning light only dawns when guests choose to greet the day. The soundproofing in each room means that guests can enjoy a wonderful night’s sleep. I love the abundance of plug points and socket options.
The buffet breakfast in the spacious and airy dining room is delicious offering a wide variety of options. Thank you to cheerful chef Petros for my delicious omelette.
Mention must be made of strict sanitizing protocols clearly in place throughout the hotel. I felt safe and clearly guests’ well-being and safety are a priority for the hotel. Thank you Hilton Garden Inn Umhlanga Arch.
Read more
Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from carmel daniels, Sales at Hilton Garden Inn Umhlanga Arch
Responded 11 May 2021
Dear LindaHorning, Thank you very much for taking the time to review the Hilton Garden Inn Umhlanga Arch. We are thrilled to hear that you enjoyed your stay with us and had an amazing Mothers Day weekend. Your feedback has been passed onto our team. A special thank you for highlighting two of our star team members Brian and Petros. They really appreciate it. We look forward to welcoming you back to the Hilton Garden Inn Umhlanga Arch soon. Kind regards Lovet Robinson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hassim Seedat wrote a review Feb 2021
Johannesburg, South Africa154 contributions53 helpful votes
5.0 of 5 bubbles
As Honors members we always try to choose Hilton hotels wherever we go. Now that this hotel is in our favorite weekend getaway city we will definitely be choosing it every time. What set it apart was definitely the service we received.
Even before check in Leyani was always available to make sure our every need was take care of. She is truly an amazing Hilton employee.
In fact every staff member we encountered was pleasant and accommodating.
Towards the end of our stay we met Aruna, another excellent duty manager. She too made us feel so much at home we can’t wait for our next visit
The rooms are fresh and perfect for families with suites and family interleading rooms.

Pros:
Super convenient location
Self service laundry
Heated pool
Personalised service
Digital key
Small convenience store at reception

Cons:
No concierge or luggage service
No business centre
Read more
Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from carmel daniels, Sales at Hilton Garden Inn Umhlanga Arch
Responded 21 Feb 2021
Dear Hashcdat Warm greetings from Hilton Garden Inn Umhlanga Arch. Thank you for your positive feedback. We are so pleased to hear that you have enjoyed your stay with us. Your review has been shared with our Brighthearted Team. We hope to welcome you back again soon in the near future. Kind regards Lovet Robinson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ziyadj2015 wrote a review Jan 2024
Johannesburg, South Africa13 contributions4 helpful votes
2.0 of 5 bubbles
My first time at this hotel. Very disappointing. Lets elaborate:
1. The initial meeting when checking in was very pleasant, but unfortunately dealing with the morning crew was just painful. L*nd* was just plain uninterested when I asked about room options, I almost got the impression that he was being spiteful because I was taking up his time. No*iph* was also unpleasant to deal with. Even though I am a gold member she just demonstrated a rigid attitude to any of my requests. Thanks to Basheer who I escalated to and who upgraded and even discounted my parking.
2. It seems that unless you escalate even a simple thing like requesting a towel to a duty manager then it doesnt happen. We were ignored when we asked for liquid soap and a replacement iron and only received towels after escalating. Thanks to duty managers both named Andile for supporting me in this regard but these are really not things that I ask for that require begging.

Overall this hotel didnt make me feel like a gold member or like someone who visits Durban on average 8 times a year and is always looking for a hotel.

It seems that its only Hilton by name and soap products and not by culture. I would like the Hotel GM to contact me to discuss how this hotel will actually make me feel like a (Gold) guest going forward.
Read more
Date of stay: January 2024
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Small hotel so book early to avoid getting the wrong type of room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nikita Richards, Marketing at Hilton Garden Inn Umhlanga Arch
Responded 08 Jan 2024
Dear Ziyadj2015, Greetings from HGI Umhlanga Arch. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. We hope to welcome you back in the future. Kind Regards, Lovet Robinson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Demetria wrote a review Mar 2022
5 contributions
5.0 of 5 bubbles
We celebrated my mother's birthday at Hilton Garden Inn Umhlanga Arch and I was very impressed with their service. From the warm welcome at the front desk to the clean beautiful rooms. We booked family connecting rooms with spectacular ocean views. Our main bedroom had a pull-out sleeper couch which was comfortable for my 6 year old daughter. The Hilton team made my mother's day extra special by placing a lovely birthday plate in her room. Their breakfast was also very good and the egg chef made us delicious omelets. I will definitely be going back to this Hilton very soon.
Read more
Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nikita Richards, Marketing at Hilton Garden Inn Umhlanga Arch
Responded 03 Apr 2022
Dear Deetanya, We are truly heartened to receive your generous review of HGI Umhlanga Arch. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Lovet Robinson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
shabz l wrote a review May 2022
South Africa1 contribution
1.0 of 5 bubbles
We r hilton Diamond member and sitting with over 5million worth of Hilton honor points . We come stay at the hotel literally every 2/3 week as we live out of town . Worst service especially from front office lady pumi. Rude and unhelpful . I begged her to give me breakfast in the room The specific time as my little one is not feeling well and have brought her down for treatment we are not sure if she has Covid as she is not feeling well since last night and is asleep . Phumie refuses to bring something to eat as we have breakfast included . She point blank refused and said come down and leave the baby there in the room to sleep BecUase we r too Busy . I Then I asked her if she could bring breakfast for us in the room after breakfast as in the downstairs and she also refused. They take diamond states is very likely and don’t really care about the loyal guests .
I am going to take this up with Hilton honors . We have stayed on over the world at different Hiltons and Conrads but never has the service been as bad as this and always trying to assist especially when you’re traveling with a baby.
Read more
Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nikita Richards, Marketing at Hilton Garden Inn Umhlanga Arch
Responded 30 May 2022
Dear Shabz12021 , Greetings from HGI Umhlanga Arch . Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to our Operations Manager who will be in contact with you. Kind Regards, Lovet Robinson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Martibass wrote a review Jan 2023
26 contributions11 helpful votes
5.0 of 5 bubbles
We have just ended a 4 night stay at this hotel and we were delighted with it. The room was spacious, well furnished and clean and there was a large choice of foods at the breakfast buffet. The hotel is convenient for the town and the seafront and easily walked though you can take an Uber for about 30ZAR (£1:50). In particular we found the staff to be friendly and helpful with good local knowledge and advice but in particular we want to thank Nikita for all her help both before our arrival and during our stay. She was terrific. Thank you. I’m sure we will return. Martin and Sheila.
Read more
Date of stay: January 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Nikita Richards, Marketing at Hilton Garden Inn Umhlanga Arch
Responded 01 Feb 2023
Dear Getaway800164, Greetings from HGI Umhlanga Arch. Thank you for taking the time to share your review Mr and Mrs Holloway. We are so pleased to hear that you enjoyed your stay and our customer service. We hope that in the future you will visit South Africa again and make a stop in Sunny Durban. Travel Safe . Kind Regards Lovet Robinson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No results found.Try changing or clearing your search to read questions and answers.
Rupert E wrote a tip Mar 2024
Pretoria, South Africa20 contributions2 helpful votes
5.0 of 5 bubbles
"Get your parking ticket at the hotel parking entrance. The hotel will validate your ticket, and you will park for free."
Read full review
ziyadj2015 wrote a tip Jan 2024
Johannesburg, South Africa13 contributions4 helpful votes
2.0 of 5 bubbles
"Small hotel so book early to avoid getting the wrong type of room. "
Read full review
Muhammed wrote a tip Nov 2023
2 contributions
5.0 of 5 bubbles
"Warm clothes Carry swimming costume Bring kids Great for Business Travellers."
Read full review
Woodfordl wrote a tip Oct 2023
Warwick, United Kingdom232 contributions85 helpful votes
4.0 of 5 bubbles
"Great parking below the hotel but it's ashamed with other businesses so sometimes difficult to find space but there are staff on hand to help "
Read full review
Explore24261653013 wrote a tip Aug 2023
2 contributions
5.0 of 5 bubbles
"There is an iron in all rooms"
Read full review
Not the right property for you?
There are more places to choose from in the Umhlanga area.
PRICE RANGE
R 1,489 - R 2,016 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaKwaZulu-NatalUmhlanga
NUMBER OF ROOMS
203
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HILTON GARDEN INN UMHLANGA ARCH | UPDATED 2024 Hotel Reviews & Price Comparison (South Africa) - Tripadvisor

Frequently Asked Questions about Hilton Garden Inn Umhlanga Arch
Which popular attractions are close to Hilton Garden Inn Umhlanga Arch?
Nearby attractions include Mindgame Escape (1.2 km), Gateway Theatre of Shopping (0.6 km), and Natal Shark Board (1.1 km).
What are some of the property amenities at Hilton Garden Inn Umhlanga Arch?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hilton Garden Inn Umhlanga Arch?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Umhlanga Arch?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Garden Inn Umhlanga Arch?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hilton Garden Inn Umhlanga Arch?
Conveniently located restaurants include Little Havana, Olive & Oil, and Fish.
Are there opportunities to exercise at Hilton Garden Inn Umhlanga Arch?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hilton Garden Inn Umhlanga Arch have airport transportation?
Yes, Hilton Garden Inn Umhlanga Arch offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn Umhlanga Arch?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Umhlanga Arch offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
All Umhlanga HotelsUmhlanga Hotel DealsLast Minute Hotels in UmhlangaHotels near Hilton Garden Inn Umhlanga Arch
Things to DoRestaurantsFlightsHoliday HomesTravel StoriesCruisesCar Hire