Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
This was a price I won on a race. I thought we would go and spoil ourselves, even we live closeby and had to pay a bit extra. My partner arrived first. When he arrived at the reception, they refused him to let him in the bedroom. He had to wait for me at the swimmingpool (he enjoyed it though, but felt a bit unwelcome). He left the message at the reception for me so that I know where to find him. When I arrived, I asked at the gate if someone arrived for the booking I've made - the answer was no. At the reception, I asked if my partner arrived, same answer - no. The receptionnist asked me to pay the balance before to get my key. I checked in and saw my partners luggage in the room brought by the room service - despite they said that nobody came for the room... The room is nice looking, but some issues : The ceiling lamps are flashing, we didn't have hot water the first evening, the generator was just outside our window, so a bit noisy when loadshedding, but the worse was the delivery truck, the laundry truck and the big tourist bus trying to make their way and waiting in front of our window with the motor on on Saturday morning (noise and fumes...). The breakfast was good. I enjoyed my price, but if I had to pay the full amount, I would have been crossed.
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Date of stay: March 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shericka Morgan, General Manager at Protea Hotel Cape Town Durbanville
Responded 1 week ago
Dear Guest On behalf of the entire hotel team, I want to express my sincerest gratitude for sharing your wonderful experience at our hotel. I would like to apologise for the delay in responding we are busy responding to a backlog of responses due to a technical issue we had but solved the problem. My apologies that you had to experience what you had when staying with us. What I have done made note of your response on your current booking to ensure we look into where we would station you at the hotel in the near future. We hope to welcome you back to our hotel soon and continue to provide you with exceptional service and a memorable stay. Thank you once again for your response. We value your feedback and look forward to serving you again soon. Regards Shericka Morgan Hotel Manager rooms@phdurbanville.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Conveniently located it you want to be close to the northern suburbs of Cape Town and the surrounding vineyards of Durbanville and nearby Paarl, etc. But don’t expect anything fancy. It’s very average, but still decent. Had a few service and quality issues during my stay which I brought to management’s attention who kindly assisted to resolve them.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at this hotel and It was quiet I liked it. The strong point, in my opinion, is the restaurant. There are many delicious options inside the menu and I´ll recommend try a steak or pasta. Both are delicious dishes. The staff was amazing. I had been feeling at my house. I recommend this hotel if you plan traveling to Cape Town.
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Date of stay: January 2020
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed a year ago. Then already mediocre. Now the hotel has deteriorated to the point that it is clear that the management just does not care. The rooms are dark and dingy, are not thoroughly cleaned. The only two pin plug was not working. TV remote batteries were dead. The shower head needs clearing of scale etc. etc. The shared facilities are not even swept regularly. Excuse, the outside walls of the property are being upgraded. Breakfast is a travesty, servers not helpful and while some are friendly, most are not. Until the Protea/Marroitt group becomes serious about this asset it is best avoided.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at Protea hotel Durbanville over period 27 February 2020 until 28 February 2020.
On checkout I forgot my iPad, which I was informed of via email. In my reply I informed the hotel that I would pick it up on Sunday 1 March 2020. However, upon my arrival nobody at the hotel seemed to know about it. This includes the duty manager Johan. They apparently could not get hold of the person responsible for lost and found and more than 45 minutes later they were still looking for it.
In addition, that is after I had to wait for about 10 minutes before I was assisted.
This is totally unacceptable and it actually casts doubts on my continued use of any Protea Hotel.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Booked two rooms, for my MD & his business guest from Germany. Reservations emailed me to move one guest then "recalled" the email which I was meant to assume meant the issue had been resolved. I was left with one guest at the Marriott & the other at a guest house 10 minutes away! Still waiting for the "manager' to contact me back. We then had to shuffle all our reservations around to accommodate their poor planning, including a dinner reservation. Rest assured we will not make use of your establishment for our business trips going forward
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Date of stay: May 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip:Â Book elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room we were in the aircon did not work. The front of house staff did not bother to assist, the maintenance person assisted more and was sorting out the finer details of the room change. We constantly had to update our room cards to gain access to rooms throughout our stay. We received sub standard service from the front desk as no-one was able to sort out the billing issues we had.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shericka Morgan, General Manager at Protea Hotel Cape Town Durbanville
Responded 1 week ago
Dear Sonja Thank you for choosing to stay with us. Your experience you had at Protea Hotel by Marriott Durbanville was not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Management and TEAM, so we can do our best to ensure this does not occur again. As a result of my review of your experience, would like to invite yourself and your husband for night back to make up for our shortfalls. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one. Sincerely, Shericka Morgan Mrs Hotel Manager rooms@phdurbanville.com +27219139256
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We recently celebrated our anniversary at Protea Hotel Durbanville, and I can't express enough how wonderful our experience was, thanks to General Manager Shericka and her exceptional team. From the moment we checked in, we felt welcomed and valued.
Shericka's attention to detail and genuine care for her guests truly stood out. The staff went above and beyond to make our stay special, ensuring that every aspect of our weekend was memorable. The restaurant team was particularly fantastic, serving us with warmth and enthusiasm that added a personal touch to our dining experience.
We felt seen and celebrated throughout our stay, which made our anniversary even more special. Thank you, Shericka and the entire team, for creating such a magical experience for us. We can't wait to return! Kindest Regards, Cynthia Abrahams
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shericka Morgan, General Manager at Protea Hotel Cape Town Durbanville
Responded 1 week ago
Dear Mrs Abrahams On behalf of the entire hotel team, I want to express my sincerest gratitude for sharing your wonderful experience at our hotel. Your kind words have truly made our day! We are thrilled to hear that you found our hotel comfortable, cozy, and convenient. Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. We appreciate you taking the time to share your feedback with us. We hope to welcome you back to our hotel soon and continue to provide you with exceptional service and a memorable stay. Thank you once again for your kind words. We value your feedback and look forward to serving you again soon. Regards Shericka Morgan Hotel Manager rooms@phdurbanville.com
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Hotel well situated for visits to Cape Town, the Durbanvulle Wine area and other wine areas. The staff is very nice and the rooms are ok - a bit dated and cracks and damages everywhere, which is not a problem. The main issue for me with the hotel is that the rooms are noisy, you can hear the next door neighbors and the sounds of TV's penetrate the walls.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shericka Morgan, General Manager at Protea Hotel Cape Town Durbanville
Responded 1 week ago
Dear Guest On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback is noted and we also shared the positive feedback to Management and TEAM as way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
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We had a big and spacious clean room with everything that we needed. I also used the shuttle to the Waterfront and I felt very safe. The menu of the restaurant lack a little bit of choices, a few more options will do the trick.Breakfast was good. Overall we had a lovely stay.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cape Town Central, South Africa2 contributions1 helpful vote
Dear MarindaJane123,
Thank you for your question,
we wish to please make contact with you directly to discuss this matter. We from Protea Hotel by Marriott Cape Town is unaware of any post being deleted and would like to investigate the matter further.
Kind Regards
Albert Smit
General Manager
021 913 9256
There are more places to choose from in the Durbanville area.
PRICE RANGE
RÂ 1,602 - RÂ 2,054 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaWestern CapeCape TownDurbanville
NUMBER OF ROOMS
95
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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