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Ruslamere Hotel, Spa & Conference Centre

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14 Langeberg Road, Durbanville 7550 South Africa
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (60)
Room & Suite (35)
Dining (4)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 20/09/09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/09/09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 43 B&Bs / Inns in Durbanville
Location
Cleanliness
Service
Value
Ruslamere is a celebration of the finer things in life. Situated only two minutes from the Durbanville Golf Course, and halfway between the Winelands and the Waterfront, this four-star property boasts 47 beautiful en-suite rooms, seven Conference Venues, function venues and an onsite Spa. Our property boasts with ample free parking and complimentary uncapped Fibre Internet.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Business Centre with Internet Access
Conference facilities
Spa
Non-smoking hotel
Dry cleaning
Secured parking
Wifi
Outdoor pool
Banquet room
Meeting rooms
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Wardrobe / wardrobe
Clothes rack
Iron
Kitchenette
Microwave
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Afrikaans
373Reviews3Q+A34Room tips
Traveller rating
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  • 27
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Popular mentions
Nico Economakis wrote a review Mar 2021
1 contribution
We stayed in the Rustlamere hotel several times. I understand that the owner passed away and that the hotel suffered a fire. With the Covid lockdown it must have suffered difficulties. Having said that, it is still advertised as a 4-star hotel. Which it definitely is not. The rooms are clean. But there is no bar fridge as advertised and even after asking several times, we received nothing but excuses such as “the guy who works with that is not here”. The hairdryer was broken. Reception was permanently empty and one was lucky to get somebody to answer the telephone. The restaurant, operating from a shipping container almost a year after the fire, was extremely expensive and the food of the lowest standard possible. Made without a care, sandwiches without butter, malfa pudding taken from the freezer and put into the microwave was burned and tangy. The staff was friendly enough but few and far between. The Rustlamere Hotel used to be very good. At the moment I would not recommend it. It should do as a 2-star hotel judging by its service. The restaurant is a no-go.
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Date of stay: March 2021Trip type: Travelled on business
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Response from Marion Jacobs, Agency / Consultant at Ruslamere Hotel, Spa & Conference Centre
Responded 25 Mar 2021
Dear Mrs Economakis I am so sorry that we were not able to deliver the level of service that you became accustomed to at Ruslamere. We have always strived to give the best we possibly could to ensure that our guests got the standard of service expected not only of a four star establishment, but also, our own personal touch. My humblest apologies. I will certainly be doing a full investigation with the team to find out where we went wrong, and how we can improve on the new systems we have had to put in place because of resources that have become limited due to covid, to ensure that we get our service back up to where it needs to be. Clearly, it’s not working. Sadly, we have not been able to find a way to man the reception desk 24 hours a day as we did before covid. This is because our occupancy figures have been adversely affected. We certainly tried, and held on to as many of our wonderful staff for as long as we possibly could (some of whom have been with us for over 14 years), but have had to rationalise but strive to provide the same level of service. We believe that people should be free to arrive when it is convenient, and should not be limited to hours convenient to us. We therefore instituted a check-in-on-demand system, whereby guests call us when they arrive and we then check them in. We did have someone wait in reception for you from 3pm until 6pm as your staff did inform us that you would be arriving between 3 and 5pm. My humblest apologies that there was no-one at the desk on your arrival. We have requested our service providers to forward all incoming calls to a cell phone, and it has recently come to our attention that calls are getting dropped. After investigating the problem, we found that not only were some of the calls not coming through, but that the device was faulty, which we are attending to. I did check the whatsapp app, and did not receive any whatsapps from you since the time of your arrival. If you could please forward me a screenshot of the whatsapps you did send, I will follow up with my service provider to make sure this doesn’t happen again. I also have three calls on the company cell logged, one outgoing, two received. Please let me know if there are any other calls that we missed so that I can take that up with my service provider too: Friday 19 March 11:27 am, outgoing, 8:38 pm incoming and 9:12 pm incoming. For me, that you requested a fridge and didn’t get it is just not acceptable. It was requested verbally and in written format. The housekeeper on duty is shattered that the ball was dropped. They did come to deliver the fridge but didn’t want to disturb as you had a do not disturb sign on the door, and neglected to go back later. Once again, our humblest apologies. The menu has changed. Because of the perishable nature of food, have reduced our menu. I did confirm with them the charges relating to your latte, and the photograph of the slip they forwarded to me does not tie up with what you say they charged you. Please could you forward me a photograph of your slip so that I can follow it up with them. I am horrified to hear that you were locked out at night and that you couldn’t get through telephonically. We have a guard on shift from 6pm to 6am. He does on occasion walk around the property to make sure the perimeter is secure. I will certainly be taking this up with the security company. Please accept my humblest and sincerest apologies and thank you very much for bringing this to my attention. I will get back to you as soon as I have more answers from the restaurant owner. Sincerely Gisela Owner
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roxannewinks wrote a review Mar 2020
Cape Town Central, South Africa1 contribution
wow...the service and accommodation was just amazing. I didn't make it to the pool or spa so i will definitely have to go back. Wish i had booked for longer. Everyone is so friendly and smiling and the exemplary service from Nelson completely blew me away, what a absolute gem.
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Review collected in partnership with this hotel
Date of stay: March 2020
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Response from Marion Jacobs, Agency / Consultant at Ruslamere Hotel, Spa & Conference Centre
Responded 20 Aug 2020
Thank you, for the wonderful review.
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cbutle784687 wrote a review Jan 2020
New Ross, Ireland1 contribution
We had another great stay in Ruslamere this January. A quick 30mins from the the airport. Great staff and delicious breakfast every morning. They have generators installed to combat load shedding hours. Definitely a plus during summer, so that we could run the air conditioning while the electricity was off
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Review collected in partnership with this hotel
Date of stay: January 2020
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Location
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Trip type: Travelled with family
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ndavie833792 wrote a review Jan 2020
1 contribution
Very good in fact excellent accommodation despite the fire they had there but didn’t mention when booking. Had reasons to stay here and were not disappointed. Why they need 200 characters minimum beats me.
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Review collected in partnership with this hotel
Date of stay: January 2020
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Trip type: Travelled as a couple
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cdup1973 wrote a review Dec 2019
Villiersdorp, South Africa1 contribution
I enjoyed my stay with Ruslamere very much. The rooms are clean and neat with everything i needed. The staff were very friendly and helpful. Room service is excellent. Ruslamere is also centrally located near restaurants and shops.
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Review collected in partnership with this hotel
Date of stay: December 2019
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
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PRICE RANGE
US$70 - US$104 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaWestern CapeCape TownDurbanville
NUMBER OF ROOMS
47
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Frequently Asked Questions about Ruslamere Hotel, Spa & Conference Centre
Which popular attractions are close to Ruslamere Hotel, Spa & Conference Centre?
Nearby attractions include Bugz Family Playpark (6.6 km), Cool Runnings (6.5 km), and Tyger Valley Centre (5.4 km).
What are some of the property amenities at Ruslamere Hotel, Spa & Conference Centre?
Some of the more popular amenities offered include free wifi, a pool, and a spa.
Which room amenities are available at Ruslamere Hotel, Spa & Conference Centre?
Top room amenities include a kitchenette, a minibar, and air conditioning.
Is parking available at Ruslamere Hotel, Spa & Conference Centre?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Ruslamere Hotel, Spa & Conference Centre?
Conveniently located restaurants include Moksh Indian Restaurant, The Hussar Grill Willowbridge, and Annapurna.
Are there opportunities to exercise at Ruslamere Hotel, Spa & Conference Centre?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Ruslamere Hotel, Spa & Conference Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Ruslamere Hotel, Spa & Conference Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ruslamere Hotel, Spa & Conference Centre?
The staff speaks multiple languages, including English and Afrikaans.