Ruslamere Hotel & Conference Centre
14 Langeberg Road Durban, Durbanville 7530 South Africa
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Room & Suite (35)
Dining (7)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 21/09/15 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 21/09/15 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#9 of 43 in Durbanville
Location
Cleanliness
Service
Value
Ruslamere is a celebration of the finer things in life. Situated only two minutes from the Durbanville Golf Course, and halfway between the Winelands and the Waterfront, this four-star property boasts 37 beautiful en-suite rooms, seven Conference Venues, function venues and an onsite Spa. Our property boasts with ample free parking and complimentary uncapped Fibre Internet.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Business Centre with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Private check-in / check-out
Secured parking
Wifi
Outdoor pool
Banquet room
Meeting rooms
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bath / shower
Wardrobe / wardrobe
Clothes rack
Iron
Kitchenette
Microwave
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Afrikaans
Location
Full view
Contact
14 Langeberg Road Durban, Durbanville 7530 South Africa
Getting there
Car HireSee all Durbanville car hire
374Reviews3Q+A35Room tips
Reviews
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The reception area is very unprofessional. It's like checking into a backyard joint. Follow the arrow to reception. The paper printed arrow. No security when we checked in at the gate. The hallway to our room was super dirty. The water pressure in the shower is low.. sorry actually it's non existent!!!! The rooms very noisy due to an conference event. We left at 06h00.. no Reception staff on duty. Definitely not worth paying of R1200 per night for accommodation only. They can really refund us for this stay.
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Date of stay: March 2022Trip type: Travelled
Helpful
Peaceful, clean and comfortable. Good area, beautiful place with huge garden. But service is crap. Asked for a breakfast box, but reception said they would ask breakfast staff to open 15min earlier than usual. Guess what… no communication, and me and my guest for early morning meeting had to leave hungry. Felt so humiliated.
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Date of stay: January 2022Trip type: Travelled
Room Tip: If Ruslamere says you’ll have breakfast at a certain time, don’t believe them!
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Helpful
We stayed in the Rustlamere hotel several times. I understand that the owner passed away and that the hotel suffered a fire. With the Covid lockdown it must have suffered difficulties. Having said that, it is still advertised as a 4-star hotel. Which it definitely is not. The rooms are clean. But there is no bar fridge as advertised and even after asking several times, we received nothing but excuses such as “the guy who works with that is not here”. The hairdryer was broken. Reception was permanently empty and one was lucky to get somebody to answer the telephone. The restaurant, operating from a shipping container almost a year after the fire, was extremely expensive and the food of the lowest standard possible. Made without a care, sandwiches without butter, malfa pudding taken from the freezer and put into the microwave was burned and tangy. The staff was friendly enough but few and far between. The Rustlamere Hotel used to be very good. At the moment I would not recommend it. It should do as a 2-star hotel judging by its service. The restaurant is a no-go.…
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Date of stay: March 2021Trip type: Travelled
Helpful
Response from Marion Jacobs, Agency / Consultant at Ruslamere Hotel & Conference Centre
Responded 25 Mar 2021
Dear Mrs Economakis I am so sorry that we were not able to deliver the level of service that you became accustomed to at Ruslamere. We have always strived to give the best we possibly could to ensure that our guests got the standard of service expected not only of a four star establishment, but also, our own personal touch. My humblest apologies. I will certainly be doing a full investigation with the team to find out where we went wrong, and how we can improve on the new systems we have had to put in place because of resources that have become limited due to covid, to ensure that we get our service back up to where it needs to be. Clearly, it’s not working. Sadly, we have not been able to find a way to man the reception desk 24 hours a day as we did before covid. This is because our occupancy figures have been adversely affected. We certainly tried, and held on to as many of our wonderful staff for as long as we possibly could (some of whom have been with us for over 14 years), but have had to rationalise but strive to provide the same level of service. We believe that people should be free to arrive when it is convenient, and should not be limited to hours convenient to us. We therefore instituted a check-in-on-demand system, whereby guests call us when they arrive and we then check them in. We did have someone wait in reception for you from 3pm until 6pm as your staff did inform us that you would be arriving between 3 and 5pm. My humblest apologies that there was no-one at the desk on your arrival. We have requested our service providers to forward all incoming calls to a cell phone, and it has recently come to our attention that calls are getting dropped. After investigating the problem, we found that not only were some of the calls not coming through, but that the device was faulty, which we are attending to. I did check the whatsapp app, and did not receive any whatsapps from you since the time of your arrival. If you could please forward me a screenshot of the whatsapps you did send, I will follow up with my service provider to make sure this doesn’t happen again. I also have three calls on the company cell logged, one outgoing, two received. Please let me know if there are any other calls that we missed so that I can take that up with my service provider too: Friday 19 March 11:27 am, outgoing, 8:38 pm incoming and 9:12 pm incoming. For me, that you requested a fridge and didn’t get it is just not acceptable. It was requested verbally and in written format. The housekeeper on duty is shattered that the ball was dropped. They did come to deliver the fridge but didn’t want to disturb as you had a do not disturb sign on the door, and neglected to go back later. Once again, our humblest apologies. The menu has changed. Because of the perishable nature of food, have reduced our menu. I did confirm with them the charges relating to your latte, and the photograph of the slip they forwarded to me does not tie up with what you say they charged you. Please could you forward me a photograph of your slip so that I can follow it up with them. I am horrified to hear that you were locked out at night and that you couldn’t get through telephonically. We have a guard on shift from 6pm to 6am. He does on occasion walk around the property to make sure the perimeter is secure. I will certainly be taking this up with the security company. Please accept my humblest and sincerest apologies and thank you very much for bringing this to my attention. I will get back to you as soon as I have more answers from the restaurant owner. Sincerely Gisela Owner
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wow...the service and accommodation was just amazing. I didn't make it to the pool or spa so i will definitely have to go back. Wish i had booked for longer. Everyone is so friendly and smiling and the exemplary service from Nelson completely blew me away, what a absolute gem.
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Review collected in partnership with this hotel
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Marion Jacobs, Agency / Consultant at Ruslamere Hotel & Conference Centre
Responded 20 Aug 2020
Thank you, for the wonderful review.
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We had another great stay in Ruslamere this January. A quick 30mins from the the airport. Great staff and delicious breakfast every morning. They have generators installed to combat load shedding hours. Definitely a plus during summer, so that we could run the air conditioning while the electricity was off
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled
Value
Rooms
Location
Cleanliness
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Helpful
Very good in fact excellent accommodation despite the fire they had there but didn’t mention when booking. Had reasons to stay here and were not disappointed. Why they need 200 characters minimum beats me.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
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Helpful
I enjoyed my stay with Ruslamere very much. The rooms are clean and neat with everything i needed. The staff were very friendly and helpful. Room service is excellent. Ruslamere is also centrally located near restaurants and shops.
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Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
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Helpful
I like the place, very calming, relaxing, the food excellent and the rooms very neat and welcoming. I will recommend this place to my family and friends if we around in Cape town. The service was excellent too even the boardroom. It was my first time in this place what and outstanding place. Well done keep the standard.
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Review collected in partnership with this hotel
Date of stay: November 2019Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
If you can avoid this venue do so by all means. It will take too long to list and explain all the issues. Where they bought there 4 stars I don’t know, but one thing is for sure they didn’t earned them. Still waiting for my drinks order and I am back in JHB already.....
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Review collected in partnership with this hotel
Date of stay: November 2019Trip type: Travelled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Nice place. You can get a massage, accommodation and there’s a restaurant on site. The staff is friendly. Rooms are a bit small. Lovely pool area. Child friendly. Meeting areas are nice. The snacks they serve are also not too bad.
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Date of stay: December 2018Trip type: Travelled
Helpful
Response from GlobRes_23712, Front Office Manager at Ruslamere Hotel & Conference Centre
Responded 08 Nov 2019
Thank you for the feed back. I will pass the message to our team.
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PRICE RANGE
US$65 - US$95 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaWestern CapeCape TownDurbanville
NUMBER OF ROOMS
37
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Claim Your Listing Frequently Asked Questions about Ruslamere Hotel & Conference Centre
Which popular attractions are close to Ruslamere Hotel & Conference Centre?
Nearby attractions include Bugz Family Playpark (6.6 km), Cool Runnings (6.5 km), and Tyger Valley Centre (5.4 km).
What are some of the property amenities at Ruslamere Hotel & Conference Centre?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Ruslamere Hotel & Conference Centre?
Top room amenities include a kitchenette, a minibar, and air conditioning.
Is parking available at Ruslamere Hotel & Conference Centre?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Ruslamere Hotel & Conference Centre?
Conveniently located restaurants include Moksh Indian Restaurant, The Hussar Grill Willowbridge, and Zibaldone.
Are there opportunities to exercise at Ruslamere Hotel & Conference Centre?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Ruslamere Hotel & Conference Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Ruslamere Hotel & Conference Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ruslamere Hotel & Conference Centre?
The staff speaks multiple languages, including English and Afrikaans.