Vila Gale Santa Cruz

Rua Sao Fernando 5, Santa Cruz, Madeira 9100-173 Portugal
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (1051)
Room & Suite (217)
Pool & Beach (197)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
This beach hotel in Santa Cruz (Madeira) is situated directly beside the sea. Funchal is just 15 minutes away, while Funchal airport is only 5 minutes from the hotel. The promenade and the aqua park are also nearby. There are also stony and pebble beaches in the area. The hotel, which was built in 2006, has a total of 262 room on 4 floors, where we feature 4 junior suites suitable for families. The hotel offers a fully air-conditioned environment with spacious lobby, lifts, 24-hour reception, hotel safe, three bars, two restaurants and parking facilities. It has congress centre (890 m²), room and laundry services, as well as a kids club and games room. All rooms with en suite bathroom, balcony, air conditioning, individually adjustable central heating, direct dial phone, clock, satellite TV, CD / DVD player, radio, safe deposit box, hair-dryer, fax / modem connection, minibar, electronic security lock and 24 hour-room service. It offers an outdoor swimming pool for adults and children, indoor swimming pool (for a fee) and spa facilities with Jacuzzi, sauna, steam room / Turkish bath, Vichy room, a gym, studio for classes, 4 massage and treatments rooms, physician's office. The nearest golf course is only 10 minutes away and the hotel provides a golf desk and clubs closet. A breakfast buffet is served each morning. Lunch and dinner may be eaten from a buffet or a la carte. The following are all accepted as methods of payment: American Express, MasterCard and VISA. There is a transfer service to Funchal available.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Evening entertainment
Free shuttle or taxi services
Parking
Wifi
Public wifi
Internet
Hot bath
Infinity pool
Indoor pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
Room types
Ocean view
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
1 306Reviews105Q+A100Room tips
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Popular mentions
A really quiet hotel, beautifully clean and great value for money. Overwhelmingly good was the service especially in the restaurant and bars. The staff could not have been more polite and accommodating. I would also give a shout out for the a la carte restaurant. I was really pleased with the standard of food and their willingness to cater for my dietary requirements. I was also impressed with the cleanliness of the hotel and i am quite picky! Although this is a 4 star hotel, I have stayed in 5 star that are far Well worth a visit for a quiet and relaxing holiday.
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Response from VilaGaleHotels, General Manager at Vila Gale Santa Cruz
Responded 3 days ago
Dear Guest, Thank you very much for choosing Vila Galé Santa Cruz and for your kind review. Your words are the most rewarding and it is a great pleasure to know that you appreciated our service. We hope you had a great stay and we would love to have the opportunity tp welcome you back. Kindest regards Luis Caldeira (General Manager)
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Everything about Vila gale Santa Cruz Fantastic So professional Look after you like you are the only people in the hotel Go out of there way to make you feel so special .will go back as soon as we can. Really felt so special from the start
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Review collected in partnership with Jet2holidays
Response from VilaGaleHotels, General Manager at Vila Gale Santa Cruz
Responded 1 week ago
Dear Guest, Thank you very much for taking your time and share your wonderful experience on TripAdvisor. We were delighted reading your positive remarks of our exceptional service from our welcoming and helpful staff. They will surely be pleased to know that you enjoyed they exceeded your expectations and your review will serve as a motivation for all of us to strive for excellence. We were very happy to know that you enjoyed our Hotel. We look forward to welcoming you back soon. Kind Regards Luis Caldeira (General Manager)
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This hotel is one of the best hotels that we have had the pleasure of using the rooms are comfortable and spatious the cleanliness is brilliant throughout the hotel the food is good and plentiful and all the staff are very friendly and helpful I would recommend this hotel to anybody traveling to madiera
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Response from VilaGaleHotels, General Manager at Vila Gale Santa Cruz
Responded 1 week ago
Dear Paul, Thank you very much for your comments to our Hotel . We feel very glad that you have enjoined your stay with us. We hope to deserve a new visit soon to Vila Galé Santa Cruz or in another Vila Galé Hotel in Portugal or Brazil . Best regards. Luis Caldeira (General Manager)
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Had a great two week family holiday here, the staff are really friendly and professional. Michelle and Sandra are so helpful. The food is high quality and excellent. It was our first visit to the island and we found it beautiful, the hotel was a great base for exploring and were able to supply packed lunches when we did trips. We were able to see a magical mountain sunrise above the clouds, dolphins and sea turtles on a boat trip and hike through some beautiful scenery. The spa at the hotel was also great with a good range of treatments. Overall a really relaxing holiday.
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Response from VilaGaleHotels, General Manager at Vila Gale Santa Cruz
Responded 1 week ago
Dear Guest, Thank you very much for taking your time and share your wonderful experience on TripAdvisor. We were delighted reading your positive remarks of our exceptional service from our welcoming and helpful staff. They will surely be pleased to know that you enjoyed they exceeded your expectations and your review will serve as a motivation for all of us to strive for excellence. We were very happy to know that you enjoyed our Hotel. We look forward to welcoming you back soon. Kind Regards Luis Caldeira (General Manager)
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The staff at this hotel are all so friendly and helpful you can't single out anyone of them as going the extra mile because they all do. At first glance the food looks minimal. In fact it's of good quality and plentiful. If you're there for 7 days or more take advantage of the A La Carte restaurant.Amazing. The hotel is very clean and public areas looks appealing. Beware of the All Inclusive bracelets as they do tear easily. However there is no charge to have them changed at reception. This hotel isn't for children as there is a more middle aged clientele and little for children to do. The hotel is close to the airport but don't let this put you off.The village is very pretty and there is a promenade to walk along. If I have a criticism it's that children are allowed in the spa pool and jacuzzi. This doesn't make for a relaxing time when you've been in the steam room and are wanting to relax. All in all a lovely holiday.
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Response from VilaGaleHotels, General Manager at Vila Gale Santa Cruz
Responded 1 week ago
Dear Angela, Thank you very much for taking your time and share your wonderful experience on TripAdvisor. We were delighted reading your positive remarks of our exceptional service from our welcoming and helpful staff. They will surely be pleased to know that you enjoyed they exceeded your expectations and your review will serve as a motivation for all of us to strive for excellence. We were very happy to know that you enjoyed our Restaurant. We look forward to welcoming you back soon. Kind Regards Luis Caldeira (General Manager)
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Previous
Hi. Check direct with the hotel re:gluten free as not sure. Loads of folk were glued to their phones just outside the hotel near the pool so yes to WiFi. X
1 vote
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The courtesy bus is very good, but book at reception, at least 2 days before you go they get booked up very quickly, sorry didn't use the bus or taxi on my stay at Xmas. ENJOY YOUR HOLIDAY.
0 votes
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weather should be glorious in August. advisable to take a warm jumper for evenings as the breeze can be chilly. pools will be warm.
2 votes
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Do Men have to wear long trousers in the restaurant or are tailored shorts ok Thanks
When I was there Xmas, Yes the men all work long trousers for dinner, breakfast some wore shorts.
1 vote
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12345621
"Anything you require ask at reception and it will there in minutes."
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"sea view rooms are superb."
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"Ask for pool view rooms as the view over the bay is stunning."
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"avoid front"
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"sea view is worth the little extra"
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12345620
PRICE RANGE
€95 - €153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vila gale santa cruz hotel santa cruz, vila gale hotel santa cruz, santa cruz vila gale, vila gale madeira
LOCATION
PortugalMadeira IslandsMadeiraSanta Cruz
NUMBER OF ROOMS
262
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