I booked a 4 sleeper Chalet only to be given a smelly rundown backpackers apartment. I was then told the place I had booked was not available and that online booking do their booking separately and they made a mistake. I was accommodated for the night in chalets I had not even bargained for. After traveling from Pretoria I had to separate my guests and was highly embarrassed as we had brought food and amenities to share the 4 bed double stores chalet as per the site. Nothing is as per the website. We had to after waiting for hours to at least get something to sleep for the night,
Great view but that's about it. The dogs are a real nuisance, and the resort could do with a good clean up. Service at the restaurant is appalling, extremely slow.A beautiful location. The hotel had no kids activities as promised, we had no working TV in our unit and the TV in the hotel lounge was not working either.
If you’d like easy access to the famed Hole in the Wall, this place is ideal as it’s within easy walking distance. Just look out for the fake ‘guides’ who insist you can not go without them. Not true and quite safe. But the accommodation could use much improvement. Unwelcoming and uninformed staff, mediocre food, and old rooms with mosquitoes that kept us up all night.
We recently visited hole in the wall just before lockdown. It was worth visit the views are just breath taking. The road from is not that bad but also not too great. There are potholes and animals on the road. Dont follow GPS if it directs you to a gravel road. Its better if you follow tar road to Coffee Bay then you will drive about 10km on a decent gravel road to hole in the wall. The guides can be nonsense but they know the area quite well. You get to see more with them. Just agree on a rate before you leave. They take chances be assertive.
Staff very friendly. Communication was bad about Covid 19. No rules for load music or party. Lots of hungry dogs on looking for food and crowing rooster from 2am already. Daoly they came and clean the unit that was very nice