Krystal Beach Hotel

Krystal Beach Hotel

Sonnenuntergang von unserer Terrasse aus
Traveller (412)
Standard Twin Room
Room & Suite (81)
King Suite
Dining (15)
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Avg. R 2,285 /night, 2/8 - 2/9
R 2,487
per night
R 2,082
per night
R 1,677
per night

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About

#2 of 3 hotels in Gordon's Bay
4.6 of 5 bubbles
Location
4.6 of 5 bubbles
Rooms
4.3 of 5 bubbles
Value
4.6 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.5 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The 4 star Krystal Beach Hotel is situated on the waterfront of the paradisiacal Harbour Island peninsula, nestled along the Western Cape shores of Gordon's Bay. The Krystal is a gem, exuding a quiet sophistication without any trace of snobbishness, in harmony with tranquil décor conducive to relaxation, and all our rooms have truly spectacular views. We really do offer unrivalled value for money, and our staff love to please, not merely because it is our job to do so, but because it is our calling. Cape Town International Airport is only 40 km and 35 minutes’ drive from the Krystal Beach. We are only 1.5 km from Gordon's Bay Village and the walk there is usually a highlight for our guests. Bikini Beach (Blue Flag) is only 2.7 km from the Krystal Hotel. The Strand, with its magnificent beaches (Blue Flag) is virtually on our doorstep, Somerset West about 5 minutes, Stellenbosch about 15 Minutes, Hermanus about 45 minutes, and Cape Town about 40 minutes. The Krystal Beach is at the start of both the Wine & Whale Routes. The safety of our guests is of paramount important to us, and our security team remains ever vigilant, highly motivated, and absolutely professional. Our numerous internal and external CCTV surveillance cameras further monitor people traffic 24/7 for absolutely peace of mind.
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Property amenities
Valet parking
Public wifi
Fitness Centre with Gym / Workout Room
Pool with view
Free breakfast
Boating
Canoeing
Babysitting
Free wifi in the business centre
Fitness / spa changing rooms
Fitness classes
Pool / beach towels
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Diving
Hiking
Horseback riding
Skiing
Snorkelling
Squash
Windsurfing
Bicycle tours
Bowling offsite
Canoeing offsite
Evening entertainment
Fishing
Patio
Squash offsite
Tennis court offsite
Walking tours
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Ironing service
Shoeshine
Room features
Soundproof rooms
Housekeeping
Private balcony
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Ocean view
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to TGCSA - Tourism Grading Council of South Africa.
4.0 of 5 stars
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, Afrikaans

Location

Breakwater Lane Harbour Island, Gordon's Bay 7150 South Africa
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 53 out of 100
53
Cape Town Intl Airport
31.5 km•
See all flights
1 Attraction
within 1 kilometer
4.5
4.5 of 5 bubbles645 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime location, the Krystal Beach Hotel garners praise for offering guests the opportunity to explore nearby attractions and enjoy waterfront vistas. Visitors frequently commend the spacious, well-appointed rooms with stunning views, though some note inconsistencies with room service. The serene atmosphere, complete with live music and tranquil dining, adds to the hotel's allure. While the service receives mixed reviews, the friendliness of the staff often shines through. The hotel's cleanliness and breakfast variety are also among the attributes that guests appreciate, contributing to the perception that the hotel provides good value.
Location
Central
Atmosphere
Inviting
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed

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Detailed Reviews
bombaybeauty wrote a review Jul 2023
New York City, New York
4.0 of 5 bubbles
Stunning location on Gordon's Bay make this a good choice if you want to be on this part of the cape or in season for the sea. I was there in winter, but it was still a great view. My room (and many) have terraces. Service is very friendly. Vegetarian food leaves something to be desired, but they do try. The rooms have some oddities. The minibar fridge has a glass front and lis lit inside - so it makes the room very bright at night - you have to cover it with a towel. The reading lamps an each side of the bed were so high that you have to get up to turn them on/off. There are no plugs on either side of the bed to charge your devices! The terraces are not private. They are linked across rooms so someone could wander in front of your window - was not a problem when I was there. Despite these idiosyncrasies, it was a pleasant stay.
Read more
Date of stay: June 2023
4.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
34769pete wrote a review Feb 2024
Northampton, United Kingdom
4.0 of 5 bubbles
Returned for our second time staying
here and once again enjoyed our stay.
We had one of the larger suites and it was excellent with a big bedroom and bathroom and a large lounge and dining area and a small kitchenette space plus a balcony each side, one overlooking the marina and a smaller one the other side facing the beach.
Rooms are well furnished with clean and modern finishes.
It's situated on a boardwalk area, with quite a few bars and restaurants around it and also right next to the beach.
My only complaint would be regarding breakfast. We'd booked a room inclusive of breakfast but in arrival at the restaurant were told categorically that our rate didn't include breakfast. So I had to go back to the room to retrieve our booking paperwork, go to reception with it and prove we did have an inclusive rate. Although at the front desk it also showed breakfast not being included, to be fare to the lady on reception she just took a copy of our booking and said she'd sort it out, then escorted us to the restaurant and informed the lady to let us in. The whole incident did waste a good 20 minutes of our time though when we really wanted to be eating our meal.
A lot of the buffet food wasn't at all warm and one of the coffee machines was broken so there was a long wait for coffees.
Overall though, we had a good stay and would return but maybe next time we will not get a rate with breakfast and go elsewhere for it.
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Review collected in partnership with this hotel
Date of stay: February 2024
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abre Esterhuizen, Marketing at Krystal Beach Hotel
Responded 22 Feb 2024
Dear Pete, it's always a joy to welcome you back! We're thrilled to hear you enjoyed your stay with us - thank you for your continued loyalty and for sharing your experience. We're already looking forward to your next stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Akbar A wrote a review Nov 2022
Cape Town Central, South Africa
5.0 of 5 bubbles
We really enjoyed out time at the Krystal Beach Hotel but also the interaction with the service team there. I had done a booking through a third party booking agent but when interacting directly with the hotel staff (thanks Sibu) they were friendly and professional. They go out of their way to try to assist you.

In terms of the check-in is quick and efficient, there is underground parking if required. The rooms are need and modern and other than the shower which was smallish and had water hitting the bathroom floor, the room catered to all our requirements.
The hotel staff took care of our special requirements and arrangements with no hassles.
In terms of the restaurant, Aziza took care of all of our Halaal dietary needs - she goes out of her way to cater for her guests. The dinner she arranged was top notch and then she had made special arrangements for breakfast. There is a wide range on offer for the buffet breakfast, it was busy but there was enough space and staff around to ensure all guests needs to met. Aziza certainly made for a more enjoyable stay - you could see the effort she puts in for all her guests when it came to catering halal.

We will definitely be considering returning there for another visit. If you going with a family try to get the family suite.
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Date of stay: November 2022
4.0 of 5 bubblesRooms
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ndilekamkize wrote a review Jul 2024
3.0 of 5 bubbles
On check-in reception informed me that i was only booked for BB Only, which was incorrect as i was booked on full account.
I had to follow up with the travel agent myself for for a voucher and meal details, your reservation dept is supposed to do that and before guests arrival,dont you go through your bookings/arrivals and make sure there are voucher and correct billing instructions ?

Thando from Rooms service was very cold and abrupt. She dropped the phone on me after i told her what i would like without a thank you or checking if there is anything else i wanted to order.

Between reception and the kitchen, it was not communicated that i would be collecting my lunch pack in the morning, i had to leave without it on my 2nd morning.
My last morning same thing happened at reception as it was not made, no one knew anything about it.(it was battered fish which was not fresh, flavourless and oily.) don't prepare fish for lunch pack unless someone has requested it specifically, it was gross, and you don't even know if they will have refrigeration for it during the course of the day for Lunch.

Your food was terrible, no flavour and greasy...couldn't only manage literally a couple of bites on my first night the food was so bad from your room service.
I tried the restaurant on the 2nd night hoping for a better meal but also it was dismal with you flavourless over cooked prawns...why would you overcook prawns and there was no seasoning.

Your ribs were the only thing decent i had for dinner on my last night.
Your kitchen/chefs need to do better please, the food is bad.
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Review collected in partnership with this hotel
Date of stay: May 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Revenue Management, Revenue Management at Krystal Beach Hotel
Responded 14 Jul 2024
Dear Ndileka, we're really sorry to hear about your experience and are taking your concerns seriously. Thank you for taking the time to give us feedback and for the additional comments. We rely on guest feedback to determine both the positive and negative aspects of our property and to improve wherever possible.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
zshaik521063 wrote a review Jan 2024
3.0 of 5 bubbles
Hi there. The stay was pleasant, although a bit distasteful at first. I arrived nearly 2 hours after check-in, and my room was not ready. This meant that I was standing around at the reception desk downstairs with my laptop, trying to complete a work related deadline. I was very unhappy about this, seeing that the information about our room was only disclosed to me after I made payment.

When we got to the room, it was not prepared the way that I requested. I had to ask reception twice to bring up the extra bed for my daughter. We didn't have enough toiletries for the 3 of us on the first night as only 1 bottle of each item was displayed, for 3 people. We also did not have slippers in our room as advertised.

Breakfast was okay. I appreciated having a good halaal breakfast, but the dining room was a mess and we waited long to find someone that could help us order. We also ordered some pancakes and after a very long time of waiting, we went to enquire and the kitchen staff said that they simply forgot our order.

I am planning another trip from the 9th to 12th FEB 2024, so if Krystal Beach is willing to agree to improved hospitality, then I will definitely book again.
Read more
Review collected in partnership with this hotel
Date of stay: January 2024
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abre Esterhuizen, Marketing at Krystal Beach Hotel
Responded 17 Jan 2024
Good day, Your feedback about the level of service and lack of attention to details certainly does not reflect the high standard of service and quality that KB is usually proud to offer - it's highly valued and will be used constructively to maintain and improve however we can. Without comments like yours, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mpless337937 wrote a review Feb 2024
3.0 of 5 bubbles
The staff was really nice. Our first greeting of the hotel wasnt great. We had to wait a bit to check in and was advised to go and enjoy their cocktail hour. We were met with bars full of empty dirty glasses and staff running every way as cocktails was coming from another bar...which I just blame on poor training and bad management, it is not the staffs fault. Then we went to our room only to realize we can not use our lovely balcony as it was full of bird poop, the chairs and the floor. The room was clean atleast. We ordered room service which was absolutely disgraceful, Arancini balls where so yucky and sour, Jalapeño poppers was good last year I think and the beef tataki was the most over cooked and bland beef I have ever had. That food should never have left the kitchen.
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Review collected in partnership with this hotel
Date of stay: January 2024
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abre Esterhuizen, Marketing at Krystal Beach Hotel
Responded 20 Feb 2024
Good day, we're really sorry to hear about your experience and are taking your concerns seriously. GUEST feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MGT wrote a review Dec 2023
Johannesburg, South Africa
+1
4.0 of 5 bubbles
What a splendid surprise. The hotel feels dated on the outside but she is beautiful. The staff are well trained and friendly. I loved my room and its view of the beach. All the rooms have balconies and it’s beautiful to sit outside sipping an iced cold beer or a wine spritzer. The food is standard hotel fare but there are stunning restaurants in Somerset West if you want to explore the local area. It’s a value for money visit and families especially the children will love the pool, the sea and all the outdoor activities.
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abre Esterhuizen, Marketing at Krystal Beach Hotel
Responded 07 Dec 2023
Good day, we're thrilled to hear you enjoyed your stay with us! Your kind words about our staff and amenities truly made our day. We can't wait to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excursion58463537923 wrote a review Sept 2023
5.0 of 5 bubbles
The rooms were spotlessly clean and modern. Fully pressurized hot showers. Views from the duplex family room were exceptional. Good basement parking. The staff at the hotel were exceptional. From the check in manager to the gentleman making eggs to order at breakfast, staff were smiling, polite and really pleasant. I loved this. The breakfast selection was really superb. The staff were refilling platters efficiently and they were attentive. The pianist created the perfect ambience to begin your day whilst enjoying the leisurely breakfast buffet.
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Date of stay: August 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marie D wrote a review Apr 2022
London, United Kingdom
4.0 of 5 bubbles
We had lunch here and was served by Nkosinathi who duties that day was drink server, cook and cleaner.
Poor Nkosinathi was busy but not flustered what do ever. He still remained polite, attentive, calm and professional at all times.
What a lovely gentleman. They hotel should be happy to have such a pleasant and industrious individual working for them.
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from richard van zyl, Marketing at Krystal Beach Hotel
Responded 02 May 2022
Thank you for your review - your comments are noted with interest and will be reviewed. Kind regards, Richard.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
carryn92022 wrote a review Sept 2022
Johannesburg, South Africa
4.0 of 5 bubbles
We stayed as a family of 4 (2 small kids aged 5 and 3) and the room was very comfortable. Breakfast, lunch and room service were all excellent. We enjoyed our stay. Hotel is a good location, close to the beach for walks and the restaurant has a beautiful view of the bay.
Read more
Review collected in partnership with this hotel
Date of stay: September 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
…
Nazlig63 wrote a tip Apr 2024
Gauteng, South Africa676 contributions1 helpful vote
5.0 of 5 bubbles
"exquisite 5 star experience "
Read full review
Renecia B wrote a tip Jan 2024
Cape Town, South Africa7 contributions
5.0 of 5 bubbles
"There is only 1 pool, just to cool you off, but the beach is right next to hotel. "
Read full review
ruhetg wrote a tip Jan 2024
South Africa126 contributions71 helpful votes
5.0 of 5 bubbles
"Try to get better prices by searching various resources."
Read full review
Robert M wrote a tip Oct 2023
Pretoria, South Africa184 contributions17 helpful votes
3.0 of 5 bubbles
"Eat away from the hotel. Ask for extra water bottles. "
Read full review
Travelodyssey wrote a tip Jul 2023
Gordon's Bay, South Africa74 contributions19 helpful votes
4.0 of 5 bubbles
"Don't be in a rush, service can be a bit slow at times."
Read full review
…
Not the right property for you?
There are more places to choose from in the Gordon's Bay area.
PRICE RANGE
R 1,492 - R 2,082 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel via gordons bay
FORMERLY KNOWN AS
Villa Via Gordon's Bay Hotel
LOCATION
South AfricaWestern CapeCape TownGordon's Bay
NUMBER OF ROOMS
112
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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KRYSTAL BEACH HOTEL - UPDATED 2025 Reviews & Price Comparison (Gordon's Bay, South Africa)

Frequently Asked Questions about Krystal Beach Hotel
Which popular attractions are close to Krystal Beach Hotel?
Nearby attractions include Ndiza Gallery (0.02 km).
What are some of the property amenities at Krystal Beach Hotel?
Some of the more popular amenities offered include free breakfast, an on-site restaurant, and a lounge.
What food & drink options are available at Krystal Beach Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Krystal Beach Hotel?
Yes, secured parking and valet parking are available to guests.
What are some restaurants close to Krystal Beach Hotel?
Conveniently located restaurants include Ooskus Fisheries, On the Go, and Ocean Basket Gordon's Bay.
Are there opportunities to exercise at Krystal Beach Hotel?
Yes, guests have access to a fitness centre, an outdoor pool, and fitness classes during their stay.
Does Krystal Beach Hotel have airport transportation?
Yes, Krystal Beach Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Krystal Beach Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Krystal Beach Hotel?
The staff speaks multiple languages, including English, French, and Afrikaans.
Are there any historical sites close to Krystal Beach Hotel?
Many travellers enjoy visiting Vergelegen Picnic (8.8 km).
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