Since it is essential to see the other side of the coin to understand the real situation, we want to describe the experience we had with you as a guest in our Hotel. - At your arrival you immediatly started complaining about the pillows (brand new) that in your opinion smelled of sweat. They have been readly replaced with other sealed pillows, opened in front of you, the costumer, and you took the chance to list all the the things that you SNIFFED (curtains, mattresses, bedspread, bath towels and bathroom carpet) and tell us that they all stank. We want to underline that all the Hotel's linen is washed by a legally certified washing and sanitation businnes. - Since it was evident your aggressive way of referring first to the owner and later with the cleaning staff, it is obvious the reason why the entire staff's attitude could have appeared a little uptight. - The following morning your wife verbally attacked the women that were cleaning the rooms because they didn't change the bath towels that she placed on the towel holder. It has been politely pointed out to your wife that, if she had wanted the bath linen change, she just had to leave it on the bathroom floor (not only a rule valid in all hotels, but also written in all our bathrooms). - We also would like to remind you that you decided to scream at 3:30 A.M. from your room's terrace to our night watchman who was watering the plants (procedure that has been done for about 10 years without any problems and that lasts about 10 minutes). You, of course, woke up the clients that were staying in the rooms next to yours, that legitimately, the next morning, came to us complaining for your bad behavior and asking if the clients shouting were drunk. The rules you are so insistently complaining about are just made in order to let all our guest enjoy their stay and to avoid people like you to disturb someone else's holiday (i.e. scream in the hallway, jump on the couches, roll on the dining floor...) and for safety: put the flippers or shoes on in the Hotel where often glasses, cups or plates are broken, are all rules indispensable for safety and civil coexistence. Our Hotel Staff has been working with us for several years and enjoys the best reputation and trust, we always try to do everything possible to make our guests have a great holiday, worth of being pleasantly remembered. That's why your lack of respect and education that you showed us, clearly doesn't make you clients suitable to our guest house. The guest is always right ONLY IF he behaves in a civil, educated way and respects the rules and other people.