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All You Need to Know About the Rooms
at Hotel Sorriso

Room/Suite (6)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... but this did not help he repeatedly refused to come the the room and told me dont tell me my hotel is dirty. This set the...
... is option to have some warm food and drinks at the hotel. Room was cleaned every day! The distance from the hotel to the...
... was better than where we were. I accidentally booked their suite and when we arrived I was shocked. For being a 3 star hotel...
Featured room amenities
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Reviews that mention rooms

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Mark S wrote a review Aug 2019
1 contribution3 helpful votes
The bed I had smelled of stale sweat the manager gave me a new pillow but this did not help he repeatedly refused to come the the room and told me dont tell me my hotel is dirty. This set the tone for the 3 day stay there is a set of rules which is 4 pages which the manager keeps reminding me on all of them even when I was not breaking any treating me and my family with distaste the air con is set at 24 you can’t change it so I left the windows open only to hear at 3.30 in the morning the night security guard throwing buckets about and making noise he was washing the whole pool area down making as much not as possible
Great hotel? Manager is a complete arrogant person fall out with him you will have a nightmare time
I only asked to get my bed sheets changed and I have been treated so badly
Don’t book slightly over priced find some where better
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 Helpful votes
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Response from FabioB1450, Proprietario at Hotel Sorriso
Responded 08 Aug 2019
Since it is essential to see the other side of the coin to understand the real situation, we want to describe the experience we had with you as a guest in our Hotel. - At your arrival you immediatly started complaining about the pillows (brand new) that in your opinion smelled of sweat. They have been readly replaced with other sealed pillows, opened in front of you, the costumer, and you took the chance to list all the the things that you SNIFFED (curtains, mattresses, bedspread, bath towels and bathroom carpet) and tell us that they all stank. We want to underline that all the Hotel's linen is washed by a legally certified washing and sanitation businnes. - Since it was evident your aggressive way of referring first to the owner and later with the cleaning staff, it is obvious the reason why the entire staff's attitude could have appeared a little uptight. - The following morning your wife verbally attacked the women that were cleaning the rooms because they didn't change the bath towels that she placed on the towel holder. It has been politely pointed out to your wife that, if she had wanted the bath linen change, she just had to leave it on the bathroom floor (not only a rule valid in all hotels, but also written in all our bathrooms). - We also would like to remind you that you decided to scream at 3:30 A.M. from your room's terrace to our night watchman who was watering the plants (procedure that has been done for about 10 years without any problems and that lasts about 10 minutes). You, of course, woke up the clients that were staying in the rooms next to yours, that legitimately, the next morning, came to us complaining for your bad behavior and asking if the clients shouting were drunk. The rules you are so insistently complaining about are just made in order to let all our guest enjoy their stay and to avoid people like you to disturb someone else's holiday (i.e. scream in the hallway, jump on the couches, roll on the dining floor...) and for safety: put the flippers or shoes on in the Hotel where often glasses, cups or plates are broken, are all rules indispensable for safety and civil coexistence. Our Hotel Staff has been working with us for several years and enjoys the best reputation and trust, we always try to do everything possible to make our guests have a great holiday, worth of being pleasantly remembered. That's why your lack of respect and education that you showed us, clearly doesn't make you clients suitable to our guest house. The guest is always right ONLY IF he behaves in a civil, educated way and respects the rules and other people.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Key wrote a review Aug 2019
3 contributions
A place that have everything we needed.
There was 5 of us, 2 adult and 3 children(6,9,12). The kids loved the pool!
We loved the views from the hotel balcony and sitting area outside.
Breakfast was nice and coffee too.
There is option to have some warm food and drinks at the hotel.
Room was cleaned every day!
The distance from the hotel to the lake not to long.
Nice peaceful place.
The only thing we did not liked was that people could smoke everywhere. On the balcony, around swimming pool and at the outside seating areas. When you are with kids you don't want that.
Other than that...
WE LOVED IT!
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Becca G wrote a review Apr 2017
Miramar, Florida17 contributions6 helpful votes
+1
So, my husband and I originally booked hotel ambra (avoid at all costs) in Milan for 3 nights and by 2nd night we were gone. I saw some good reviews on this hotel and decided anything was better than where we were. I accidentally booked their suite and when we arrived I was shocked. For being a 3 star hotel i thought I was in a 5 star. Stupendous hospitality and we had a terrace! All for 106€. It was inexpensive and the best hotel I've stayed in Europe by far. I definitely recommend this place to everyone. It's location is 800 meters away from the lake. It's peaceful and quiet. Clean pool, BIG BUFFET, CLEAN BATHROOM, and a gym (did not go in though). I would gladly go back and get room 11.
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Date of stay: April 2017Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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mcb72 wrote a review Aug 2016
Maidenhead, United Kingdom34 contributions38 helpful votes
A lovely family-run hotel just outside the main town of Toscolano Maderno. Parking situated outside the hotel - welcome was friendly. Rooms (and the hotel) are very clean and the staff were helpful. Air conditioning in the rooms and a balcony which overlooked the pool and views of the lake. We were a family of five and great that we were all able to sleep in the same room. Breakfast was lovely and fresh, with a great selection of fresh cakes, breads and homemade jams.

A slight walk to the main town but we just drove in. About 800m to the lake. A great location. We visited the local paper museum, as well as travelled to other places in the lake. Would return again.
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Date of stay: August 2016Trip type: Travelled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Kerry J wrote a review Jul 2016
Stirling, Scotland, United Kingdom31 contributions3 helpful votes
Could just see the lake from our balcony in room 18 but also had a great view of the hills/mountains and looked over the swimming pool. Owner was fantastic as were the other staff we met. Lovely breakfast with fresh cakes and pastries (I have a sweet tooth!) although there was also fresh rolls, cheese, ham and salami, yogurts, fruit, cereal and homemade jams. The jacuzzi area of the pool is fantastic, very relaxing. Very reasonably priced refreshments too.
Only downside was no fridge in the room and the cleaners coming too early, one knock and they're in, not ideal if you fancy a 'lazy' morning! ;) Maybe a privacy sign for the door would be useful?!
A great base for exploring the lake, 45 mins to Sirmione, 20 mins to Limone, 30 mins to Riva and about 45 mins to Malcesine (traffic allowing).
Could walk to nice beach bar in 10/15 mins or other way to main harbour area with a few restaurants in 20/30 mins.
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Date of stay: July 2016Trip type: Travelled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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