Overall - massive disappointment. Eagle Creek Resorts is a dark damp hole! I travel a lot and have experienced many places, but for the amount paid and how this place was advertised on various booking sites is misleading! The R300 key deposit surprise was irritating on arrival to say the least. And to top it off, no credit card facility! They couldn't accommodate us with a highchair or portable camp cot for our baby like all other resorts either. We also booked a unit with a shower, they agreed, and on arrival we were told they only had one with a bath.
The maintenance is shocking! On arrival we had been told that a storm had knocked out a whole bunch of stuff, the pool was green, the grounds felt unkempt and tired. The playground for the kids were two dodgy looking swings and a wobbly slide. Mud, mud everywhere! As we arrived the water poured off the roof and splashed red mud onto the verandah and of course we had to track it into the unit.
The 5 of us arrived to a bar fridge with a week's worth of groceries! Self-catering, takes on another meaning. The kitchen was badly equipped, no oven, tiny fridge, missing implements and cupboards with broken or missing doors! The towels were disgusting! They smelled mouldy and very unfresh.
The beds are super uncomfortable and the "king" size bed in the main room had a ridge down the middle and the springs popped up everywhere and made terrible noises. The place felt dirty, it was dark, dark ceilings, dark paint - very depressing - and the place smelled musty and rotten... Paint peeling off damp walls, the doors stuck, there were no waste paper bins in the rooms, no real shelves for clothes and so much hanging space it was ridiculous - but no hangers!
We had no less than 4 power failures (one of which was 13 hours!) and during that time no visit from management - we were thrown 2 candles and a box of matches by the cleaning lady- no offer of help from the "restaurant" for meals. A resort with no backup generator!
"Fully serviced" - the cleaning lady told us it was not "her job" to wash dishes and that "we would have to pay more" - the management explained that they were having problems with the staff etc.... this was not our issue! They did rectify this though. When they did the dishes they just left the clean stuff in the sink and didn't even put them away! (no clean dish towel, wash up cloth etc for us to re-wash what they had done...)
We were concerned for our safety as the perimeter fence was stated as electrified - when we got there we found a useless broken wire fence a child could climb over, surrounding the property. the burglar bars in the unit had been bent up and evidently someone had broken into the unit at some stage.
The bathroom was not cleaned properly while we were there. The toilet leaked and soaked the floor and it was such a squeeze to get around the basin and onto the toilet, you had the rim of the basin under your chin as you sat! We had to hide the balance of our toilet roll to ensure they gave us more with the smelly towels.
I also got the feeling that they were hoping I would forget my R300 deposit as I returned the key and departed, like I'm sure a lot of people have...
And honestly - no TV? what do you do when it rains for 3 days with kids! What resort has no TVs?!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC