The pool area is lovely but a long walk from the rooms. It was closed the entire two days we were there. Forget the onsite restaurant. It is geared for busloads of travelers, not individuals. Friendly staff and the rooms were clean and adequate.
Stayed in a Jr. Suite for one night. Quiet, hot water, very clean and good breakfast. Didn't get to use the pool but the area looked very nice. The staff were extremely kind to allow us back in the room after checking out. Our car broke down on our way out of town and we needed to wait over 2 hours for a replacement. Thank you Hotel Puuc staff for making this unfortunate situation more comfortable, by allowing us to wait in the air-conditioned suite.
This is a very functional hotel, but deserves 4 stars for that. In the summer, Osh is HOT, HOT, HOT, and this hotel had AC so cold we had to turn it down at night. Shaded and secure parking and a lovely pool area used by locals as well as guests for birthday parties and swim lessons. And as several have noted, the Labna restaurant is on site serving meals all day (though not Sundays). Staff was friendly and helpful with finding tour times at Lol-Tun, which is just down the road. If we ever go back to this part of the Yucatan, we'll definitely stay here as our home base. We stayed in the Junior Suite, which was in the quiet around back and included a good fridge. (Again, did I mention it was hot?) AND great wi-fi.
If you have your expectations calibrated to the context, this is a great spot. Adequate, clean, air-conditioned rooms. A really lovely pool area, and quick access to Loltum. Ox is a charming town. Spend a little time at the market and town square.
We stayed Just for one night. We liked it. Its was clean, dated shower But Good shower. Beds are Nice and firm. Staff is friendly. And the pool is a real bonus. Just a view pics of the village. Good place for a stop over.