We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

All You Need to Know About the Rooms
at Neptuno

Room/Suite (264)
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
Contact accommodation for availability.
There are similar hotels available.
View all
Room review highlights
Stayed here for 5 nights with my husband in July 2019. The room was amazing and very classy! lovely bedroom and bathroom, nice...
Very disappointed with this place never seen a cleaner once room was never touched clean towels put in bathroom every other day...
... helpful and got us checked in within 3 minutes. Apartments/room/pools/cafeteria/grounds all spotless clean, basic but get...
Most popular question about the rooms
Hi what does room only mean at these apartments? Do they remove the kettle etc?
Answer from Sheelyn C
Jan 2020 |
There is a full kitchen in your room and it does have a kettle etc.

Reviews that mention rooms

Write a review
Mia wrote a review Oct 2020
London, United Kingdom20 contributions7 helpful votes
Stayed here for 5 nights with my husband in July 2019. The room was amazing and very classy! lovely bedroom and bathroom, nice kitchen area with all necessities provided, lounge area with a flat screen TV and a balcony. Amazing value for the price. The outdoor pools were clean and sun loungers provided.
The location was great, supermarket nearby and places to book excursions such as the Siam water park, Mount Teide and Loro Parque which is a must! Beach is about a 15 minute walk and was lovely and clean.
Read more
Read less
Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Share
pepsi123452014 wrote a review Feb 2020
Shropshire, United Kingdom10 contributions17 helpful votes
Very disappointed with this place never seen a cleaner once room was never touched clean towels put in bathroom every other day bins where never emptied floors never cleaned there was some horrible insects running around the room I asked the maintenance man what they where he said fleas I said fleas he said yep like it was no bid deal I went to reception to ask if we could move rooms they said no and ignored me disgrace,the place is clearly advertised with a heated pool we went with our children and our friends children being February the water was frozen there was no heated pool Only for adults under 18s where not allowed to use it this is why we booked this place it clearly states Heated 😢 very shocked never again 😢
Read more
Read less
Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 Helpful votes
Helpful
Share
Orrandrea wrote a review Feb 2020
Newtownabbey, United Kingdom32 contributions47 helpful votes
So im currently at the Neptuno apts with my husband.

On arrival man at reception pleasant, helpful and got us checked in within 3 minutes. Apartments/room/pools/cafeteria/grounds all spotless clean, basic but get what you paid for. The only reason i would never stay here again is because its way out from shop/bars/restaurants etc a lot of reviews say its a 10 minute walk but it definitely is not its at least 20 minutes and you still arent getting much choice for food places you need to walk at least another 20 minutes. As for walking back up its a definite no no its too much. We’re in are thirties and struggled. Theres nothing close at all and you have to walk an hour for breakfast, taxi back (5€), walk an hour to get lunch, taxi back and same for dinner so most of your day is spent walking to get food. I would never return to these apts because of this alone.
Read more
Read less
Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes
Helpful
Share
onholiday57 wrote a review Feb 2020
Swanley, United Kingdom56 contributions63 helpful votes
Arrived at 6.30 pm, reception open and welcoming.
Our apartment was plenty big enough for the two of us: bedroom, large bathroom and living area. Kitchen had a breakfast bar rather than a table, which was fine. No oven, but microwave, hob, fridge etc. Maid came in every other day, changed the towels each time (which wasn't really needed), and I changed our bed halfway through as there were clean sheets in the wardrobe. The maid asked if we wanted them changed again, but no need. We had a big enough sunny balcony with a partial sea view, though some balconies looked smaller and only had a view of neighbouring roofs.
Large outside bar area which also did food - ate there once which was fine. Pool by the bar was pretty cold, but there's also a smaller adult only heated one further round on a roof terrace which was nice. Plenty of sunbeds and a nice breeze!
Apartments are halfway up a fairly steep hill - 20 mins down into town and the beach, but a good half hour coming back! Taxis are everywhere though - about 5 Euros.
Supermarket directly opposite, but the Cosmos Commercial Centre is a 5 min walk. SuperDino there which is cheaper. Also a good bar there and the La 3.60 restaurant. Main meal for 3.60 Euros - excellent value, large portions, good service and house wine is drinkable and cheap too!
Neptuno is a very reasonable 3-star......despite reading some off-putting reviews before we went, we found nothing wrong. If you want more up-market, you have to pay for it!
Read more
Read less
Date of stay: February 2020
Room Tip: Sea view, although limited is better than looking at roof tops.
Value
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 Helpful votes
Helpful
Share
Nadine R wrote a review Feb 2020
Glasgow, United Kingdom1 contribution4 helpful votes
*Warning* solo women be aware of the manager (Louie?) who verbally attacked me and banged the reception desk as there was a mix up through my Teletext booking! I thought I had booked an apartment as was online but he said it was a studio. I took the key, checked the room which was very dark and lights weren't working with no view. I explained this was not acceptable. He shouted at me in front of the actual person who was dealing with my arrival for 12 nights. He shouted "don't come back then, done come back and banged the desk twice" and as he was walking away, turned and said "and you'll stay there for the 7 nights". By this point I was in total shock and scared (I'm nearly 61 years old). The receptionist just stared at me, keeping very quiet. I asked for the manager's name but he refused to give me it!. My holiday was ruined and quite frankly I was scared to go near the reception until checking out. I have been to this hotel 4 times and have never had a problem. Im still reeling from this experience.
Read more
Read less
Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 Helpful votes
Helpful
Share
Previous

Questions & answers about the rooms

gypsy19652 asked a question Dec 2019
Portsmouth, United Kingdom51 contributions14 helpful votes
Hi what does room only mean at these apartments? Do they remove the kettle etc?
Answer from Sheelyn C
Jan 2020 |
There is a full kitchen in your room and it does have a kettle etc.
0 votes
Show all answers
Answer from mat h
Sep 2019 |
I doubt it as I have tried to do this on a number of occasions when booking.
0 votes
Show all answers
Carol V asked a question Aug 2019
Manchester, England, United Kingdom15 contributions16 helpful votes
hi have you got apartments with 2 bedrooms
Answer from Rachel S
Aug 2019 |
No we had 2 rooms nxt to each other with one bedroom and sofa bed very large apartments
0 votes
PreviousNext
123456