All You Need to Know About the Pool
at Marriott San Antonio Northwest
Full view
Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
US$162
US$150
SAVE US$12
US$162
US$150
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Pool review highlights
... with the individuals mentioned above. Areas to improve: - Pool, often debris at the bottom of the pool, sand, leaves etc....
... for the past year for work. The facilities are nice (pool/lounge/fitness center) and the location is great - right by...
... properties . Upgraded lobby and dinning area, good size pool, plenty of FREE parking. Now the rooms, I will call it...
Featured pool amenities
Outdoor pool
Reviews that mention pool
Write a reviewSome of the staff here are exceptional, here are a few:
Zelda treated me like family the moment we met and ALWAYS ensured my requests were taken care of. She enthusiastically went our of her way to take care of me during my stay. Her level of performance is unmatched, anywhere that I have stayed to include luxury resorts.
Frances and Elizabeth managed the lounge in the morning and were always friendly and maintained the lounge.
Logan is an exceptional bar tender and made my stay more enjoyable.
It seems like, as a seasoned traveler, that the property is under a new manager recently and seeking to find what the "new expectations" are. If I am correct, the standards begin and end with the individuals mentioned above.
Areas to improve:
- Pool, often debris at the bottom of the pool, sand, leaves etc.
- Doors and general maintenance, fresh paint and attention to detail will brighten the property and give it a better image/impression.
- Training, some employees would answer, "I don;t know, I'm new." I would prefer, "I am not certain, let me confirm and get back to you." Perhaps my expectations are too high.
- During this time, hand sanitizers are recommended throughout the hotel, particularly near food serving stations.
This property is teetering on going from good to great, looking forward to returning to see what they decide to be...
Thank you Zelda, Frances, Elizabeth, and Logan!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Response from Brilliantly-Travel, General Manager at Marriott San Antonio Northwest
Responded 16 Mar 2020
Thank you for staying with us and for sharing your feedback. Good, bad or indifferent, guest feedback is invaluable as it lets me know areas we are doing well in and areas we need more attention. I will share your comments with my leadership team so the areas mentioned can be addressed. I appreciate your comments on my team, that means a lot to me and to them. We hope to see you again the next time you are in San Antonio! At your service, Anthony Spears General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I've stayed at this hotel 2x+/month for the past year for work. The facilities are nice (pool/lounge/fitness center) and the location is great - right by a major highway with easy access to the airport, medical center - not too far from anywhere. However, the staff at this place make it awesome - this is some of the best service I've received for business trips. Pedro and Angelica always do a great job taking care of us at the bar, and some of the front desk folks actively make an effort to remember my name when I'm checking in. Great facility for team business trips.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Response from Brilliantly-Travel, General Manager at Marriott San Antonio Northwest
Responded 14 Feb 2020
I appreciate your comments, especially those regarding the team! They work hard to not only meet, but exceed our guests expectations. We look forward to seeing you again. At your service, Anthony Spears General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Good alternative if you don’t want to spend big dollars on a 4 stars but also don’t want to deal with the cheap 3 stars properties . Upgraded lobby and dinning area, good size pool, plenty of FREE parking.
Now the rooms, I will call it overall a COMPACT room, we had 2, FULL SIZE doble beds, (tight for 4 adults), but seems to be ok for families with 1-2 small kids.
Beds have seen their better days (at least our room), but ok for 1 night. Bathroom is compact, clean and fully stocked, only downsize is the sliding door, that, in my opinion results in lack of privacy.
I will stay again only if a good deal arrives.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from Stay658525, Manager at Marriott San Antonio Northwest
Responded 01 Aug 2019
Dear Norma D, Thank you for recently staying at the San Antonio Marriott Northwest and for taking the time to share your comments. We will use your observations to share with the hotel's ownership for use when the next renovation takes place. We hope you are able to find a good deal soon and return to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Although the kids were bummed of not having an indoor pool. As this location only had an outdoor pool. The location meet the standards of a Marriott Hotel. We were pleased with the check in process and ease of use of the amenities. The location was good for direct freeway access in any direction.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from RJIMC2000, Manager at Marriott San Antonio Northwest
Responded 28 Mar 2019
Dear YoungHog, Thank you for your great review of your stay at our property. We appreciate you taking the time to give us your feedback and I will share your comments with our staff. We hope that your return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I stayed 5 nights at the hotel last week for work. The reno is nice.... wood accents are great in the rooms. I appreciate the walk in shower. The bed looked low, and I was worried but it was very comfortable and I slept great.
I used the pool one afternoon and it was nice, not huge but certainly sufficient. One evening I sat in the bar and the bartenders were very personable. They, along with fellow business travelers really made for an enjoyable evening. The food is really good - tried a couple salads from room service and I love the cilantro vinaigrette!!
Staff were friendly and efficient at checking and check out.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from Weylan R, General Manager at Marriott San Antonio Northwest
Responded 24 Jul 2018
It's wonderful to read these types of comments and I would love to thank this guest personally if I could. We realize that it's time consuming to write reviews like this and want everyone to know that it is greatly appreciated. Sincerely, Weylan Rhame General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC