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All You Need to Know About the Pool
at Holiday Inn Express & Suites Hot Springs

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Guests1 room, 2 adults, 0 children
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Pool review highlights
... bit of hallway noise but much and not late at night). Clean pool, decent hotel breakfast, very nice and friendly staff....
... accommodating during our 3 night stay. The kids enjoyed the pool, although the water seemed quite cloudy, a railing into the...
... be a nutrigrain bar and juice in a bag or that the indoor pool would be closed? When a family with kids is traveling, this...

Reviews that mention pool

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Katy S wrote a review 07 Jun
18 contributions1 helpful vote
Stayed 4 nights with them and it was amazing, super clean and comfortable. They were pretty full on the weekend and honestly couldn’t tell the rooms were that quiet (a bit of hallway noise but much and not late at night). Clean pool, decent hotel breakfast, very nice and friendly staff. Internet was very good, the bed and pillows very comfy and the bathroom spotless. We loved our stay and are already talking about coming back in the fall. The hotel is set back from the highway just a little so you don’t hear that noise and a light makes easy travel to anywhere. Plenty of restaurants options near by and a Walmart because you always forget something. Awesome job to the staff for easy checkin and a wonderful stay.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Terry B wrote a review May 2021
Omaha, Nebraska71 contributions9 helpful votes
We were upgraded to a suite, upon our arrival. The room was spacious, clean and well appointed. Because of covid, they did not offer any cleaning service. We were instructed to place trash and used linens outside of our room. Those things were removed from the hall quickly. We made several trips to the front desk for towels, to, kleenex, cups and we treated kindly. Our microwave was faulty, but was replaced within an hour of our call to the front desk. Breakfast food was standard fare for this type of hotel. Staff was friendly and accommodating during our 3 night stay. The kids enjoyed the pool, although the water seemed quite cloudy, a railing into the pool was broken. The whole pool area didn't seem very well kept.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Tammy B wrote a review May 2020
Lumberton, Texas13 contributions13 helpful votes
So, I realize it's Covid-19 but these folks seem to forget they are still the in the hospitality industry. First of all, what would it take to run a banner warning folks breakfast would be a nutrigrain bar and juice in a bag or that the indoor pool would be closed? When a family with kids is traveling, this is one of the things we consider. So, fine... we didn't know. That's annoying. What's substandard is that we were told to leave our dirty towels outside the door, which we did on the first night, and two days later, the towels were still there. The beds were not comfortable (really surprising because usually Holiday Inn has comfy beds) but the pull out sofa was BEYOND awful. So thin and you could see the springs poking through. And, if there's 10 cars in the parking lot to you HAVE to put us at the front of the building where birds start chirping under the awning at 4am? Has it not occurred to you to hang up one of those goofy fake owls? Or move people? Here's the thing: if I'd known I was going to be having a Motel 6 experience, I would have liked to have paid a Motel 6 price. Felt SO ripped off.
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Date of stay: May 2020
Room Tip: Don't take a room at the front of the building
Value
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Hot Springs
Responded 08 Jun 2020
Hi Tammy0205, Thanks for your review and for staying with us. We want to provide our guests the brilliant basics, and a little more where it matters most. I am sorry for the conditions you encountered during your stay. I would like to follow-up on your experience and have sent you a private message to obtain additional information about your stay. Again, thanks for choosing to stay with us. I look forward to your response and being of further assistance. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jennifer J wrote a review Mar 2020
Tatum, Texas23 contributions6 helpful votes
The rooms were very spacious, the hotel was clean, and the staff was nice. The beds were hard, the free shampoo and body was wouldn’t come out of the pumps, and the pool is a lot smaller than advertised.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Lynn H wrote a review Nov 2019
Rogers, Arkansas, USA257 contributions31 helpful votes
Very nice Holiday Inn Express. Nice breakfast and nice breakfast sitting area which includes an outdoor patio with a fire pit. We enjoyed. The hotel also has a swimming pool and is very clean. We were happy with all staff at the hotel.
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Date of stay: November 2019
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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