Date of stay: May 2020
So, I realize it's Covid-19 but these folks seem to forget they are still the in the hospitality industry. First of all, what would it take to run a banner warning folks breakfast would be a nutrigrain bar and juice in a bag or that the indoor pool would be closed? When a family with kids is traveling, this is one of the things we consider. So, fine... we didn't know. That's annoying. What's substandard is that we were told to leave our dirty towels outside the door, which we did on the first night, and two days later, the towels were still there. The beds were not comfortable (really surprising because usually Holiday Inn has comfy beds) but the pull out sofa was BEYOND awful. So thin and you could see the springs poking through. And, if there's 10 cars in the parking lot to you HAVE to put us at the front of the building where birds start chirping under the awning at 4am? Has it not occurred to you to hang up one of those goofy fake owls? Or move people? Here's the thing: if I'd known I was going to be having a Motel 6 experience, I would have liked to have paid a Motel 6 price. Felt SO ripped off.
Room Tip: Don't take a room at the front of the building
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Hot Springs
Responded 08 Jun 2020
Hi Tammy0205, Thanks for your review and for staying with us. We want to provide our guests the brilliant basics, and a little more where it matters most. I am sorry for the conditions you encountered during your stay. I would like to follow-up on your experience and have sent you a private message to obtain additional information about your stay. Again, thanks for choosing to stay with us. I look forward to your response and being of further assistance. Sincerely, Connie D Case Manager IHGService
This response is the subjective opinion of the management representative and not of TripAdvisor LLC