We were upgraded to a suite, upon our arrival. The room was spacious, clean and well appointed. Because of covid, they did not offer any cleaning service. We were instructed to place trash and used linens outside of our room. Those things were removed from the hall quickly. We made several trips to the front desk for towels, to, kleenex, cups and we treated kindly. Our microwave was faulty, but was replaced within an hour of our call to the front desk. Breakfast food was standard fare for this type of hotel. Staff was friendly and accommodating during our 3 night stay. The kids enjoyed the pool, although the water seemed quite cloudy, a railing into the pool was broken. The whole pool area didn't seem very well kept.
We visited Hot Springs during a cross-country road trip and decided to stay at the Holiday Inn Express due to a combination of price point and reviews. The hotel has a "homey" feel, but in a more modern way, if that makes sense. It's not an "old" Holiday Inn Express, it's definitely a more updated one! The room was very clean, and the provided toiletries have such a nice scent to them. A hot breakfast was served, which surprised us. There is a line and a few employees hand out the food to customers upon request. So, it was nice to be able to get hot food for breakfast at a hotel during COVID. We enjoyed our brief stay in Hot Springs and would gladly stay at the Holiday Inn Express on a return trip someday!
My husband and I stayed here before going to cabins in Bismarck for our wedding anniversary. It was very clean and the staff was friendly. We were given specific COVID19 SAFE instructions. Breakfast was organized and served safe safe as well. Comfortable beds, clean showers and bathroom. Very impressed that I was asked did we want a “sunrise” or “sunset” room and other preferences. This hotel is highly recommended and I would definitely stay again.
Hotel is fine, but gave three stars because the front desk sent a phone call to our room at 1245am. Turns out it was a scam to obtain our credit card info. Called the front desk immediately after and was surprised to find that the dude thought nothing of transferring a weird call to our room at that hour.....? By the way-the scammer claimed to be an employee at the front desk so it may be worth investigating, Holiday Inn !
Tom was helpful in booking our room over the phone. Lauren and the staff were knowledgeable of the area. This is a convenient location between Lake Hamilton and downtown Hot Springs right off Central Avenue. Once again a good stay at the Holiday Inn Express. Rooms up to date with conveniences and cleanliness. It offers the typical HI breakfast. Would definitely stay there again--we always stay at Holiday Inn Express when we travel.