Sadly this property was a let down so we will never be back. Unfortunately our initial resort booked on Kanapali Beach was under construction, we confirmed so a week prior to hitting Maui. Fortunately I had looked up an available back up resort in the Sheraton - or so I thought.. The Sheraton Staff was very nice and friendly to take our booking. Unfortunately, this property is NOT up to Sheraton standards, not up to par for a Maui experience, it is old, just not worth much money at all! We checked in on a Friday at sunset, was too windy for the cliff divers show or to even walk on the beach. But we were willing to give it another day. Nope, by Saturday morning we couldn't wait to leave, started calling Wailea resorts to see if we could go back there for the week. We were to spend a week at Sheraton but 2 nights was even too much disappointment! We checked out by 8am Sunday morning leaving skid marks out of there! The pools were FREEZING cold, not heated one bit (and I can handle a cold lake up north)! Dining available was sub par, lobby coffee shop had long lines each morn. Tiki bar by pool didn't have good food. The parking deck was close and convenient. The suite we had was in a tower that sat aways back from the beach and was ocean front/view. The old sliding doors whistled and shook in the wind all night making awful noises! The suite was old and worn and dusty and hadn't been cleaned properly. The bathroom was spacious. The lanai had 1 lounge chair on it that looked 20 years old and was all torn up! Who would want to sit there?! No pride shown by Sheraton for this property. Completely disappointed! Couldn't wait to leave! Will never even consider going back! Look elsewhere unless you are desperate! I really wish I had read reviews like mine before spending money to stay here!
We love this place...we have traveled all over the Carribean and this has been our go to vacation place for the past four years. Additionally, it's a wonderful location, being located within walking distance to Whaler's Village, which has a wide array of shops and restaurants. We travel with two teenagers, so it's a very comfortable and safe location for them to walk around the resort and head down to Whaler's Village...you can't do that in most places in the Carribean.
The staff is great, and everyone is so friendly. We ordered food and drinks from the pool everyday...The Lava Flow, and nachos are great...as well as their Guacamole! They also have a Daily Happy Hour at the bar/poolside. Many of the staff have been there for multiple years and we enjoyed the new bar off the lobby.
There's not a bad room location..everyroom has a patio or balcony, and the grounds are meticulously maintained. They have recently redone the entire facility and it is beyond beautiful. Our room was cleaned everyday and our room attendant was friendly. We typically do a whale watching tour, but this year, we just sat at the pool and the outside areas and watched the whales ...they were non-stop.
One more thing...this place has the best fitness room..it's ocean front on the seventh floor..need i say more. My daughter just reminded me that she loves the bedding, mattress, and pillows..super comfy!
Sheraton has made a number of changes in past year, adding a lounge and bar at entrance, it opens up a a great view of BlackRock and Ocean. It’s new, so service slow, even by Maui standards and a bit confused. Good for a quick snack or early morning coffee & pastry. Main dinner restaurant closed and moved to casual food by the pool. Kind of confusing from pool bar to eating area.
Stayed in ocean view room that gave very good views of ocean.
Beach and BlackRock beautiful, many guests from other hotels come to this area, so it gets a bit crowded. This was our fifth stay in last five years and will be back next February.
Close walking distance to Whalers village and shopping. Boardwalk area can be a bit crowded at times, but great ocean view.
Pool area crowded and if you want a lounge, get there early as people drop off towels to safe lounges for later(a very bad practice). If your not there by 9am, good luck. Food and drink service was very good most of the time. A big thank you to Liza, our server. She was very good.
We are usually offered free buffet breakfast or parking, this year the upgrade was for continental breakfast, with a $10 charge to upgrade to buffet breakfast, seemed kinda cheapish for a Bonvoy member.
Again it is a great location with great views.
This was our 2nd stay here at the Sheraton (first was in 2015) We love this resort because of the beautiful grounds, beach, and the proximity to Whalers Village, the beach walk, and Lahaina. The shuttle to Lahaina is also nice but we rented a car so only used it once. We had an ocean view room and had a beautiful view of the pool areas and ocean (room 3604) while stile being close to an elevator, the pool, and reception. Still a bit of a walk to the self parking in the parking garage. Speaking of parking, I don’t remember paying the $24/day parking fee in 2015 (in addition to the daily resort charge) I think it’s way too expensive. It basically costs an additional $55/day for wi-fi, access to a shuttle (if you use it) 2 plastic water bottles and water stations, and a parking garage. That’s my only complaint about it, but I guess it’s Maui and everything is expensive. We would still consider staying again in the future. Also, housekeeping skipped our room one day (or was running late, we put the do not disturb sign on the door when we came back from the pool at 5pm to get ready for the evening)
We have driven in the Kihei and Wailea area in South Maui and we really prefer the Ka’anapali/Lahaina area as there seems to be more to do/places to go and eat, etc., plus it has that casual beachy vibe we enjoy.
Not sure where all the negative reviews have come from but this resort did not disappoint. We may have found a new home on Maui.
Upon arrival we did have to spend one night in a double as a king was unavailable but we were upgraded to building 6 which is on the other side of black rock with unbelievable views of the ocean, Lanai and Molokai. The staff at check in was great and very helpful. The bell and valet were disappointing, none seem to be very excited to do any work and tried to talk us out of using some of their service. Housekeeping staff and all other hotel staff was extremely friendly and always greeted you with a smile and warm Aloha.
The rooms are very modern, at least in building 6, and clean. No issues with any sort of critters or cleanliness. Housekeeping could be a little pushy to get the room to clean it though.
The pool and amenities here are top notch, its location on the beach is the best on this stretch of sand. Black rock shelters the ocean and the pool area from the winds. Spent the entire trip at the pool watching whales 50 yards off the shore.
Used the workout facility every day and it has a good selection of cardio and a good selection of weight machines and dumbells. Was busy every morning but never waited for a treadmill or a weight machine. Showers available in the facility as well which is great for clean up if you have a late flight out and want to use the resort.
Overall we were very happy with the Sheraton Maui and will be back.