Date of stay: April 2021
We stayed for two nights. Checked, was offered an upgrade room to lake side for $30, that turned into $97 after fees. Beds are rough, pullout beds are HORRIBLE. Staff were kind, housekeeping was good, the indoor pool was nice - aside from the drunk couples making the preteens uncomfortable, they tried to update the rooms and did a Eeeh job, but they tried. Nice view, but not with the money to stay.
Review collected in partnership with this hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Shelley Strohm, Marketing at Harbor Shores on Lake Geneva
Responded 09 Apr 2021
belladolce2018 ~ I understand that our General Manager has already reached out to you directly and again, we are so sorry that you had such an unpleasant experience during your time with us. As she expressed, we are constantly making updates to our property, and we have many projects planned throughout the coming years. Part of the reason for this is to allow us to be fully operational when demand is high. It seems that after your direct correspondence with us, you may be willing to give us another try, and we look forward to that opportunity.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC