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All You Need to Know About the Rooms
at The Ridge Hotel

Room/Suite (243)
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Guests1 room, 2 adults, 0 children
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Room review highlights
The room that I reserved 3 weeks prior wasn't available (no reason given) so I took what was offered at a slightly lower price. ...
... has been updated with new lobby & restaurants. I found the room & it's furnishings outdated & worn. Bed ruffle had holes in...
... up. Their solution was to give me a $19.00 discount. On a room that cost me over $350.00 for 2 nights. Still waiting on a...
Most popular question about the rooms
Are the steam room and sauna clothing optional?
Answer from mshaw3678
Aug 2020 |
I have no idea , I didn’t use them

Reviews that mention rooms

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LDB112013 wrote a review 13 Jun
Long Grove, Illinois5 contributions1 helpful vote
The room that I reserved 3 weeks prior wasn't available (no reason given) so I took what was offered at a slightly lower price. Upon entering, the heat was turned on to 82 degrees--(it was a sunny hot June day). I immediately turned on the extremely noisy AC but found it wasn't cooling. After 2 visits from housekeeping and maintenance, I was told that it would be cool within the hour. After 6+ hours, it had only gone down 3 degrees. I turned the loud unit off and opened the small window that provided little air circulation. My roommate had no window in her space and demanded a fan that took 4 hours to locate. She laid with the fan 2 feet from her head and suffered a stiff neck the next morning. Neither of us could sleep. The front desk clerk Anna couldn't have been nicer but there was nothing else she could do. At the golf tournament the next morning, we were told that 2 others had no AC in their rooms and one woman was awakened 3 times by a TV that kept turning on. The hotel manager offered no refund or credit for our awful experience and still to this date, hasn't returned our phone calls. This hotel advertises many deals with the golf resort nearby, but we highly recommend you stay clear of this one and find lodging at a VRBO or the nearby French Country Inn.
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Date of stay: June 2021
Room Tip: Yikes! Don't go!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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chicagoescape wrote a review Jan 2021
Chicago, Illinois57 contributions57 helpful votes
Stayed 1/27-1/29 for Ice Castle event. Hotel has been updated with new lobby & restaurants. I found the room & it's furnishings outdated & worn. Bed ruffle had holes in it. Oddly in the middle of winter I was greeted by ants in the bathroom. I'm awaiting hotels response as I sprayed & cleaned the floor several times to get rid of them. Indoor pool & hot tub area is on first floor. Unfortunately 8+ people congregated in hot tub for over an hour. Due to covid I didn't feel comfortable sitting in hot tub. Main entrance & lobby are on 2nd floor. Ask for a north facing room. I was in 1230 faced the parking lot. Nice resort just stayed for Castle event. They did have a shuttle to it. Probably won't return. Staff was very nice.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Lori R wrote a review Jan 2021
Fredonia, Wisconsin4 contributions
Stayed at the hotel Friday to Sunday. Noticed the toilet was leaking from the bottom. Wall paper peeling from the wall and a hole in the wall in the bathroom. Also has large wet spots on the ceiling so something must be leaking from upstairs. Walls are paper thin, heard the guy nextdoor to us blasting his music from midnight until 2AM. Talked to the front desk, said they were sending maintenance to at least fix the leaking toilet. Nobody showed up. Their solution was to give me a $19.00 discount. On a room that cost me over $350.00 for 2 nights. Still waiting on a call from the manager. Doubt that will happen. That is why I am writing this rating.Pictures below.
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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pW92 wrote a review Oct 2020
1 contribution1 helpful vote
Hotel was very clean. Extra COVID precautions taken. Staff was extremely kind and friendly. Room was clean but basic. Restaurants inside hotel were great. Overall a great place to stay. No complaints. Would definitely stay there again.
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Date of stay: October 2020Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from Emma Price, Marketing at The Ridge Hotel
Responded 13 Nov 2020
Thank you so much! It was a pleasure having you stay with us and look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brian W wrote a review Aug 2020
San Francisco, California4 contributions2 helpful votes
If you decide to splurge and get a "patio lakeview room," don't expect to actually see a lake... just be pointed in that general direction. The patio is something you share with every other room and is really just a strip of concrete. For $380+ a night, you can be on the first floor with a great view of ... the bar.

The room is dirty. It seems like it was just redone to try to at least make it look good for some photographs to lure unsuspecting tourists.

The lake? It's a long hike down a steep hill. The "Ridge Marina" is really just a shack that rents paddleboards and kayaks which if you go for a week long rental, you have to find a way to get back up to your room. I don't have a rack on my small SUV, so this was a problem. To get it up and down the hill nearly broke my back. I'm not sore from paddleboarding, I'm sore from lifting up and down the damn hill.

This place is unremarkable in every way. The food is subpar, the service... subpar. Do yourself a favor and find another place to say.
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Date of stay: August 2020
Room Tip: Rooms at other hotels have a better price and view
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 Helpful votes
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Response from Emma Price, Marketing at The Ridge Hotel
Responded 22 Sep 2020
We are very sorry your recent experience is not what you were hoping for. We realize we are not the perfect fit for everyone, but we do appreciate you sharing your comments with us. We hope you found the perfect accommodations for a great getaway.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the rooms

Answer from mshaw3678
Aug 2020 |
I have no idea , I didn’t use them
0 votes
Answer from accountspayable
Jan 2017 |
Yes. that is correct. It has a separate room with a king bed and private bath. then a bath, fold out queen couch, Kitchenette, table and seating area. You can see it on our website. thanks for looking. gayle
0 votes
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