Such a beautiful and modern hotel. The staff was warm and friendly. The beds were so comfy and the room was perfect. Would definitely recommend to friends and family to stay here!!!! Breakfast was delicious even though it was just a grab and go type because of covid.
The property was esthetically pleasing, clean, and friendly staff.
The room however, was poorly soundproofed, as you could hear adjacent quests on our floor and the floor above us,made2 nights of for restless sleep.
Stayed here for a quick family visit. Staff was extremely accommodating considering the pandemic environment we are living in. Parking and checking in was a breeze. Room was ready so they graciously allowed an early check in. Room was spotless and spacious. Large TV with HBO GO and Netflix as options along with the cable. Comfortable beds. We used the pool area with our children a few times, which was also pristine.
Location was fine for us. You're a short drive down to the Lake of 5-10 minutes, and there are many food and store options a short distance from the hotel. It was convenient for me that my gym was right around the corner.
Staff always greeted us with a courteous smile. My son also left some stuffed animals that are important to him in our room that after a single phone call were being shipped to us.
The staff deserves a round of applause and I more than feel like I got my money's worth. Highly recommend
Jake (front desk) is an outstanding employee, who made things right.
My girlfriend and I were due to arrive at the Fairfield Inn and Suites in Lake Geneva. The purpose of our trip was to see the ice castles this evening. We had just finished packing our car about 10 minutes ago and were about to set out for Lake Geneva when we received the email that the ice castles were closed for tonight. We called and spoke with Jake at the Fairfield Inn. He was able to give us a full refund in spite of the delayed notice (we were due to check in later today)
We are so appreciative of his kindness and ability to make things right for us. We can assure you we will be staying at the Fairfield Inn and Suites sooner than later the next time we make plans to visit Lake Geneva
This was a impromptu stay at the Fairfield Lake Geneva. Me and me friends had passes to see the ice castles which were amazing btw! We knew we would be partaking in some responsible drinking lol. So we decided to book the Fairfield. We arrived to a seemingly brand new hotel. It was super clean and very inviting in the lobby. The GM Tina checked us in and she was very helpful and smiles all the time. She checked us in promptly and we went to our room. It was clean and there was a note sayin e extra steps they take in all it COVID clean. The beds were very comfortable and the shower pressure was awesome which is a big deal to me at a hotel. The suite shop was full stocked and had bottled cocktails which is a bonus. I would recommend this hotel to anyone who is coming to lake Geneva. I’m about 40 min away and would come back again for another weekend getaway. Can’t wait for summer when the water activities start. I’ll be back!