All You Need to Know About the Pool
at Four Seasons Hotel Houston
Full view
Pool & Beach (58)
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Guests1 room, 2 adults, 0 children
US$547
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Pool review highlights
... and impeccable, with lovely service at the front desk, the pool and the bar. A shout-out to Yuri at the pool for always...
... at Bayou and Bottle, and for afternoon drinks there’s always the best pool scene in downtown Houston IMO. Highly recommended!
Booked Four Seasons @ approx $400/nite ‘pool view’ room for anniversary trip. Granted, this is the time of COVID-19, but I never...
Most popular question about the pool
I am due to visit in mid October, I was wondering if the pool is open still? and as I have booked a pool room do you have pool partys that go on till late? many thanks.
Answer from TomSegesta
May 2015 |
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Featured pool amenities
Heated pool
Sauna
See all pool amenities (6)
Reviews that mention pool
Write a reviewzapata2182 wrote a review Jan 2021
Washington DC, District of Columbia60 contributions27 helpful votes
Me and my friends decided to stay at this beautiful hotel back in Oct 2020 for a weekend staycation. I made the reservation through Fine hotels & resorts for Amex platinum. The premises were clean and impeccable, with lovely service at the front desk, the pool and the bar. A shout-out to Yuri at the pool for always bring our drinks with a smile. We enjoyed the bar and the cool interactive golf rooms at the back of the bar. We only had a small mishap with room service with timings but the recovery service was well done, thoughtful and much appreciated.
I would definitively stay there again and would recommend the hotel if you are staying in downtown. We had a lovely time and the hotel is great!
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Room Tip: Suites are beautiful, with lots of space, sofa-bed and great for 3 to 4 people.
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
This Four Seasons has gone all out on maximizing your experience while at the same time providing the highest level of safety. Friendly, efficient staff. Great bar and dining experience at Bayou and Bottle, and for afternoon drinks there’s always the best pool scene in downtown Houston IMO. Highly recommended!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from Four Seasons Houston , Owner at Four Seasons Hotel Houston
Responded 18 Jan 2021
Dear Guest, Thank you for taking a moment to write a review on your recent stay at Four Seasons Hotel Houston. I am delighted to hear that our team was able to make your stay so memorable during these unusual times and we look forward to welcoming you both back soon! Sincerely, Tom Segesta General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Booked Four Seasons @ approx $400/nite ‘pool view’ room for anniversary trip. Granted, this is the time of COVID-19, but I never could have imagined how lousy service and food could be. First the pool view was nothing more than a roof view (pic attached). The check-in fellow assured us this room was in the newly remodeled section. He also tells us to enjoy the pool since the pool bar and cafe are open. We head to the pool, and the first thing I notice is how worn and dirty the pool area is. We are the only people there. We decide to order a couple of drinks - $25 plastic cup of Moët Champagne and a $9 can of corona beer, except there is no wait staff to be found. No phone to call for one. So back to the room we trudge to order two poolside drinks. The waiter appears and apologizes that he is in a training class. I applaud 4 seasons for training their staff, but not when I’m paying this kind of rate. The drinks arrive, and the champagne is seriously flat. But the young man is back to training. We ordered popcorn and a couple of room service cokes to watch a movie - the popcorn and cokes show up- no ice or glasses. There seemed to be construction going on somewhere upstairs with random tapping until 2:30am. 7:00am room service breakfasts (2 American breakfasts with 2 coffees $50 without service) arrive at 7:15, no call and no toast. The Waffle House does a better job at better prices and service. So...I’ve had great experiences at the old Olympic Four Seasons in Seattle, the George V, Four Seasons Maui, Dallas and Atlanta, but Houston is nowhere in that class, sadly. Next time we’ll stay at the Post Oak or a Hilton. It has to be better than this.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes
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Response from Four Seasons Houston , Owner at Four Seasons Hotel Houston
Responded 10 Aug 2020
Dear Guest, I am very sorry to hear that you had such a frustrating experience during your stay with us but I do appreciate your feedback as it helps us identify and address areas for improvement. We always aim to provide a great experience and regret that we missed the mark. I would really like the opportunity to connect with you via phone or email to further discuss your feedback. Please feel free to contact me at Ronny.Fernandez@fourseasons.com Sincerely, Ronny Fernandez Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We really enjoyed our stay at Four Seasons Houston. Our room and bathroom were attractive and very comfortable, although not as elaborate as other Four Seasons we've stayed at. A lot of Covid-prevention measures were taken, such as temperature check upon entry, and room service food being delivered in disposable containers, but regardless, service was as attentive and caring as you'd expect from a Four Seasons. My son and I had a great time at the pool. Again, nothing elaborate (it is on a roof in downtown Houston, after all), but it was attractively designed, well maintained and spacious, as was the attached hot tub.
From now on this will be our go-to hotel whenever we are spending the night in Houston.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Supremely impressive. A hotel-room connoisseur for whom a nice room is worth half the vacation, I have fairly high expectations when it comes to hotels, and this hotel exceeded them all. To start, safety and cleanliness standards were followed impeccably. My partner and I felt very safe staying there in the midst of the Covid-19 pandemic. Although most amenities were closed, the pool, pool bar, and room service continued operation, which made our stay very enjoyable. The food was delicious. The absolute best thing, however, was the app. It is a high-quality product, through which you can personalize your stay, like mattress firmness and pillows, order towels and other items to the room, and order food. You can also chat the concierge who will respond promptly and politely to any request. I am thoroughly impressed by the service and the commitment to quality guest experience at this hotel.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & answers about the pool
Answer from TomSegesta
May 2015 |
Dear fenjy,
Thanks to the very favorable Houston weather our pool stays open year round and is always heated for our guests to enjoy. The temperature in October varies from the 70-80 degrees Fahrenheit. We do not have pool parties going on, but offer food and beverage service instead based on weather conditions. Please let us know if there's anything else we can assist with as you prepare for your trip to Houston. We look forward to welcoming you very soon!
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