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All You Need to Know About the Rooms
at Memorial Inn

Room/Suite (7)
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Guests1 room, 2 adults, 0 children
US$52
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Room review highlights
... relief on Dec 22 I will never ever stay here again. The room is bare-bones basic, with a garish colour-scheme (off-white...
... to be under the influence, at 4PM. Requested second floor room. Hallway door is key controlled. Walked in and you are hit...
... Apparently the cleaning lady came into our brand new room to steal, because it was disgusting she didn't clean...
Featured room amenities
Internet
Wheelchair Access
Air conditioning
Wifi
Accessible rooms
Family Rooms
Smoking rooms available
Non-smoking rooms
Non-smoking hotel

Reviews that mention rooms

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Vincent M wrote a review Dec 2018
New Orleans, Louisiana2 195 contributions872 helpful votes
I checked in with trepidation on Dec 19th, and out to my intense relief on Dec 22 I will never ever stay here again. The room is bare-bones basic, with a garish colour-scheme (off-white and bright orange), but the housekeeper did her best to try to keep it clean. Electric outlets were adequate, as was the plumbing and WiFi. Yes, I had to stomp out a formidable spider in the room, but there were no cockroaches, and I never encountered a second bug in the room. Yes, there were burnt holes in the thin bedspread, either from cigarettes or reefers, but there was no noticeable stench of smoke in the room: just the visible evidence on the bed.

The location, on the west side frontage road to the West Belt right off Westheimer, is excellent. Ten years ago Westheimer was THE place to go in Houston for upscale restaurants, shops, and hostelries; while the area is not as exclusive as it once was, and I did see a few rather disreputable-looking lads, the fact is that you’re within a few minutes' drive from lots of wonderful things. Compared to other neighborhoods within the Bell, Westchase really is one of the better ones.

However, the fundamental reason I was there, was to have a place where I could sleep at night, and unfortunately, this was not even remotely possible.

First: because the motel is shoddily constructed, walls are very thin and certainly not sound-proof; if anything, they appear to magnify noises. (Ironically, even though this hotel is on the frontage road of the tollway, I never heard any traffic noise at night; probably because the external walls, unlike the internal walls, did muffle noise).

Second, there were two dogs within a few rooms of me. The big dog barked loud and long all day long when anyone walked by the room it was in, which was pretty much all day; however, the big dog settled down at night, presumably because his mistress was back in the room and he was well-trained. The little dog, alas, was the exact opposite; its frenzied yapping vastly increased all night long, whenever he had an excuse to yap. And unfortunately, he had excellent reasons to do so, all night long.

Third, and worst of all, were fellow-guests. Now, you might think that the motel’s not responsible for disorderly and obnoxious behaviour by their guests, but I’d disagree with that, as I’ll explain below.

Although I was absolutely exhausted, just out of a one-week stay at a hospital, there was so much noise in the hotel on my first night, that I didn’t get to sleep until almost 2 a.m, and I was woken back up several times during the rest of the night. This was absolutely the best night. The next evening, some rowdy lads showed up around 1:30 am (near bar-closing time), and proceeded to start slamming doors left and right, going back and forth between their various rooms, laughing and shouting at each other, and then slamming a few doors again; this went on until about 3:45 am. And on my third evening, I was subjected to the same drill, except that this time, despite my calling the front desk, it went on continuously until 5:00 am.

Three basic hospitality-industry issues are at work here:

1st is the serious lack of sound insulation for the rooms, a serious structural flaw in a building designed to be a hotel/motel.

2nd is the hotel policy of permitting pets, without caveats whereby animals who are making a god-awful racket, are required to sleep outside in their owners’ cars, or simply prohibiting pets in the first place.

3rd is the lack of any uniformed security. (Ironically, this may be because the Motel 6 is in a relatively safe neighborhood; if they’d had a serious problem with guests' cars being broken into at night, or stolen; they might have grudgingly absorbed the cost of getting a security guard on duty at night. Incidentally, there’s an extended stay Motel 6 a few doors down, so theoretically the two could share a single security officer, who could immediately respond to a security problem at either location, cutting the cost per property by 50%) A uniformed security guard normally does double-duty in a motel, primarily monitoring the parking areas, but also patrolling the corridors every half hour or so, identifying noisy disturbances, and politely telling boisterous guests that they need to pipe down.

In the absence of uniformed security, the front desk clerk frankly may have no desire to leave the desk, patrol the hotel, identify the rowdy guests, and order them to pipe down. I don’t entirely blame him or her for this: with security, if something goes wrong, the front desk clerk serves as the guard's backup, calling the police if the guard gets into a serious situation. Without security, the desk clerk has no back-up and he or she could wind up in deep trouble. Note that all three evenings I stayed, there were serious and multiple disturbances caused by quite a few motel guests, some of them in groups; that might be intimidating to anyone who’s basically timid. I very much doubt that all three nights were unusually loud, and that normally this Motel 6 is so quiet that you could hear a pin drop. (Besides, the walls are so thing you probably COULD hear a pin drop from two or three rooms away; well, OK, that's an exaggeration; but a TV on relatively low volume, you could; I did).

At any rate, these problems are systemic; having nighttime security on the site would be a step in the right direction, but that still doesn’t help the problem about walls so thin that a guest trying to sleep can hear personal and phone conversations and normal-volume late-night TVs from rooms up and down the corridor. So: I will never, ever again, book a room at this particular Motel 6; and I’m inclined to avoid the entire chain. I strongly urge TA readers to book a different hotel/motel: there’s lots of them within three blocks of this terrible place. But, once again, I do NOT blame the staff for this situation. This is a management, and probably even a district or regional management, issue.
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Date of stay: December 2018Trip type: Travelled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from 6Team, Brand Experience Team at Memorial Inn
Responded 30 Jan 2019
Dear Vincent, Thank you for taking the time to post your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. Please know the issues you describe are an exception to our guest commitment and as such, we apologize. We encourage you to contact our Guest Relations department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jamespV7797GK wrote a review Oct 2018
Richmond, United States32 contributions7 helpful votes
On a business trip to Houston, and wanted to save some money. Found this motel close to where I was going to visit.
Location seemed OK, so checked in for two nights. Noticed one gentleman sitting in front of the motel parking lot, appeared to be under the influence, at 4PM.
Requested second floor room. Hallway door is key controlled. Walked in and you are hit with a strong odor, mixed with smell of cleaner, detergent, weed, cheap air freshener, and unknown smell. Room also has the same smell, and window cannot be open.
Immediately requested a room change. Front staff was very friendly and helpful. Gave us another room on the ground floor. Hallway has the same smell, and room was even worse. We smell strong pesticide odor (raid?) enough to knock a kid out, and two German cockroaches walking on the floor. Room smelled like weed, bleach, detergent, and others. There were more cockroaches in the bathroom and one more by the mattress, and another American cockroach by the window (the much bigger one that can fly). Unknown stains everywhere.
Put two of the cockroaches in napkins, showed it to the front desk, and asked for a refund. The lady was very nice, and immediately processed our refund, took the cockroaches away from me and offered me plenty of hand sanitizer. This is apparently a common problem for the motel 6 and she must have seen it many times.
On the way out to look for another motel, we saw several drug addicts (yes, at 4:30 in the afternoon) near the parking lot exit, looking to buy(?), and more homeless/addicts just sitting under the freeway about two blocks away. This was one scary experience, and first for me.
Motel 6 management should send someone down here to totally clean up the place, or it will give Motel 6 a very bad name for years.
I felt bad for the staff that had to endure this horrible condition. We even saw people smoking weed at the end of the hallway ~4PM. The staff here was great, and very helpful; so is the manager. I think it's the people that are destroying the motel.
Everything was horrible, but two stars were given to the honest manger and friendly/helpful staff.
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Date of stay: October 2018Trip type: Travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from 6Team, Brand Experience Team at Memorial Inn
Responded 30 Oct 2018
Dear James, We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We invite you to contact our Guest Relations Department at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chazbo M wrote a review Nov 2017
31 contributions19 helpful votes
Checked in and went to eat and check the area, was gone less than 2hrs. Came back and our things had been gone through and an expensive watch was missing. Apparently the cleaning lady came into our brand new room to steal, because it was disgusting she didn't clean anything! And why it wasn't cleaned beforehand is beyond me. We should have checked it better after checking in but after the long trip we were ready to eat. Management was no help, rude and unprofessional. They didn't want to give a refund until after police were involved and then they had the nerve to ban us from their Establishment, hustlers and swindlers! I generally enjoy motel 6, for the price it's hard to beat, generally. The franchise would be better off pulling their rights from this "operator". Save your money and your valuables, stay somewhere else!!
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Date of stay: November 2017Trip type: Travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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JandR2011 wrote a review May 2017
Sanger, Texas34 contributions12 helpful votes
We stayed recently as a family with 2 small children. The rooms were very clean as was the whole hotel. The pool was nice, a good feature for the kids to burn energy. We booked a queen bed but their "queen" bed is definitely a full sized bed. They had 2 towels in the room so we asked for more but they only had hand towels available. Front desk staff was polite but not very attentive or personable. Amenities are very few, but that is listed as such on the website, coffee is blah & only provided in the morning. Convince stores are walking distance away though. Over all it wasn't a bad experience but it was just "okay".
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Date of stay: May 2017Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Sam H wrote a review Jan 2017
3 contributions1 helpful vote
Clean and comfortable
The good: The room was clean and smelled fresh, the location was great, the rate was reasonable and the staff were friendly.
The bad: WIFI is not free, only one ice machine on the first floor
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Date of stay: January 2017Trip type: Travelled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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