I was going to stay at this hotel for one night I went out to the store to get some things and I went to lay on the bed and I felt really itchy and I started to get a bunch of bites on me then I went and I tore the bed apart a little bit and I saw bed bugs I went down to the front desk and they gave me another room I went and looked at that room and I did not feel comfortable staying there I asked for a refund and they gave me my money back when we were packing our stuff off they sent the maintenance guy off and he said right and from me yep that's a bed bug. I can see that they were trying to renovate but they have cut corners The hallways near the elevator need touch up paint and they need to lay down the carpet the right way The carpet is coming up and easy to trip on and The hallways were filthy it looks like they have not vacuumed them for a couple of days other than a bed bug issue the room was okay the condition was okay could be better The room did have a microwave that was falling apart and some of the furniture was getting ready to fall apart as well. And conclusion I can't say I recommend this hotel I would go stay somewhere else.
We had to wait for our room to be cleaned, they were behind schedule because of a large group still checking out at 315pm. We weren’t given the room that I booked, it was the first one cleaned so it was the one we got. I wasn’t going to argue about it because I was tired and wanted to get in my room. The room was dirty, the carpets through out the hotel were gross and wavy. I tripped over them several times. I stay at this hotel when I come to Pa because it is in the center of where my family lives and I can go see them or they can come see me. It’s nice that there is a pool, bar and restaurant but hopefully the construction they are doing will update the rooms so they fit along with the amenities. I worked at this hotel when it first open and have stayed there many many times since then and I am very disappointed in the hotel as it is now. Hopefully my next stay will be better.
Attended a wedding reception at this hotel and booked a King room 4 months before the event. Arrived the day of and the front desk said that the hotel was all out of King rooms, and asked if 2 Queens would be okay. I needed a room for that night, so I really had no alternative then to say it was okay. Front desk also said that half the rooms at the hotel were being remodeled. The room was average. Bed was okay. Bathroom could've used updating.
Showed up at 11 pm to find out “some” hvac wasn’t working so when I got in my room and realized mine didn’t then I called to find out none is working. Now why wouldn’t a place like this call to tell you or email you if the issue, simple they don’t want to lose out on the revenue. The bathrooms are subpar, place is dated and ran down. I wish they would build a Hampton here.
It's a shame this shabby hotel is in such an otherwise beautiful area. We stayed here for a feis (Irish dance competition) and were pleased with the event, but not the hotel stay. Our room was dark and not very clean (bathroom had mold spots on ceiling and there were dark hairs all over our bed covers). We were charged $25 for a rollaway, which is complimentary in most hotels we've stayed in (other Holiday Inns included), and the restaurant is way overpriced. "Kids eat free" isn't a deal when the adult menu prices are two to three times what they should be. I think the only reason this hotel is getting guests is due to the events happening in the attached Center. I wouldn't knowingly stay here otherwise.