My husbands and I came here for my moms surgery. Place was very clean. They took special care to address covid which was very important to me due to my mom condition. Staff was very nice! the night manger was very knowledgeable. great coffee.
Cons: No shuttle- No breakfast (thus why I marked on star down) the room we were in there was a tad bit of noise from person above however when we called the front desk they took care of that right away. I did not know about the incidental fee ( however I expected it) but would have been nice to have it noted on the website
Had a really good time. Clean place!
no breakfast due to covid (no baggie either)
enough parking spot
clean work out room
There was limited stayover service- which was FINE with me
My husband is a Union construction contractor and due to pandemic Seattle’s construction layoffs, he had to travel for work from WA state to OR for the whole month of November to make living.
I’ve made reservations starting 11.17. and requested a possible early check-in, since he left home at 2 am...
He called me at 2:30 pm and told me that he’s waiting to get in due to fixing of the door looks.
At that time I’ve got connected with Front Desk, I’ve wanted to talk to their Director of Sales Mrs. Bice whom I’m originally made reservations with, but since she left for the day I’ve asked if there is perhaps a different room available for my husband to check-in due to the ongoing work on the door lock.
Suddenly, I’ve got a different person on the phone who introduced herself as a “General Hotel Manager” and that she’s in charge and that Mrs. Bice is working for her, immediately accusing me of screaming and yelling on the phone. I was utterly shocked as she relentlessly continued to aggressively interrogate me asking for my personal information and details.
Mrs. Sing persuaded me to further intimidate and personally attack me in a belligerently hostile and threatening manner, by also asking me where do I work and where my husband works, and because her husband is in charge of Intel construction, she’ll make sure to call the Union and my husband’s boss so he will lose his job effective immediately. She also told me to shut up and to never call again and if I do, she’ll call the police to my husband's job and my house, and my employer.
If that wasn’t horrific enough, I have also received a second phone call from their front desk, while my husband was at work, asking to call my husband at work to make sure that it wasn’t him causing trouble at the front desk...
Thankfully these both phone calls have been recorded as a piece of evidence in a Civil Court lawsuit for blackmail, intimidation, hostility, verbal abuse, and threats.
I do have a BA degree in Managerial Economics & Hotel Management and Larkspur “Hospitality” Corporation including their CEO Mr. Michael Murray must be informed that these threats including hostile and profoundly antagonist intimidation were conducted by their liable “General Manager” on 11.17th 2020 in Hillsboro and that such profoundly disturbing behavior and unprofessional actions are not acceptable in civil society, let alone in the Hotel & Hospitality Service based industry.
I am following up on the review left by my daughter, Katelyn. I can certainly CONFIRM that this room was disgusting and I find your response completely unprofessional, so much so, that I intend to seek resolution through corporate means. As factually stated, when we arrived at 11pm on July 31st and exhausted, we were given a room that was extremely hot when we entered it. The hide-a-bed had NO protective cover, just a dirty, soiled mattress that I can assure you would not pass an inspection, which I would be happy to arrange for. We did NOT call and say "we had an accident", that is a complete LIE along with your insinuation about when the photos were taken. Furthermore, to help you with the facts, we did NOT call housekeeping to "change the linens" because there were NO LINENS on the hide-a-bed, just a nasty, soiled mattress. My daughter went and spoke with the man who gave us the room and told him this was unacceptable. He apologized and then offered us the other room. When we changed rooms, which had a horrible odor to it, we found there were no linens for that hide-a-bed either! SO Katelyn, CALLED that time and told him that we had to take bedding from the King bed from the other room to make up this hide-a-bed, which also had no protective cover. So what a miserable night, after all that fiddling around, trying to sleep in another hot room, we maybe got 2 hours of sleep ahead of a 13 HOUR drive.
Completely disgusted, Diane
DISGUSTING. I was shocked at how disgusting and unsanitary our rooms were. To begin, it was 100 degrees outside and when we got into our room the air conditioning had not been on, so it felt like it was also 100 degrees in our room. We stayed in a room that had a king bed and a sofa with a pull out double bed. The air conditioning was only in the living room, leaving the bed room uncomfortably hot. Sadly, that wasn't even the worst part of our stay. When we pulled out the bed from the sofa, it did not have a mattress protector or sheets. There was blood and urine on the mattress. I let the front desk know and they moved us to the room next door. This room had a nauseatingly strong smell of maple syrup (we have no idea what that could have been, but it was very strong). The pull out bed also did not have a mattress protector or sheets. The front desk let me know there were sheets in the closet. But seriously, no mattress protector? After seeing how disgusting the last room was, who knows what could have possibly been on that mattress. The king bed felt really lumpy. We pulled back the fitted sheet to see that there was also no mattress protector and there was a mattress topper that looked like it had been stuffed with pillows. The mattress protector was for a queen bed and it was being used on a king. One of my family members complained that they felt like they were going to roll off the bed due to the differing size. I have never stayed in a hotel before that didn't have mattress protectors on its beds. That is beyond disgusting as it only leaves a thin sheet between you and a mattress that countless other people have slept on. As if that wasn't enough, there was dried urine caked on the toilet seat in our bathroom. If it hadn't been midnight already and if we didn't have to get up at five we would have left altogether. For management's purposes - the reservation was under my family member's name - Diane and we were initially put in room 302 and moved to room 304. We were there on July 31st.