Next to the magnificent Euphrates river.
The restaurant has (indoor) tables overlooking the river - fantastic.
Expensive - triple the price of the hotel that no less than 6 locals recommended to me after I had already made my booking at this one.
I arrived at 8pm and was told I could not use the pool until 11am the next day, after I checked out. Despite being the *only* guest in this massive hotel, the manager was unwilling to budge on this,
The tv remote didn't work (I put in working batteries, but it was just plain broken).
There were 9 channels on TV, of which 5 were the same german TV show. The only English speaking channel was the US Armed Forces TV channel (in Syria??!!)
I paid 90 Euros for a "River View" room, 20 euros more than the standard room. However the window was locked and could not be opened, and besides, was behind a net curtain that could not be moved. To see the river you had to climb under the net curtain and press your face against the glass.
The internet service was outrageously expensive (about US$15 for 3 hours), and not very good - I could browse web pages but not download email.
Breakfast was not included in the price. For one orange juice, two croissants and a selection of burnt pastries, it cost me another US$10.
I would say in 20 years of travelling and some 200+ hotels visited this easily rates as the worst value hotel I have ever stayed at.
The hotel is stuck in a time warp, it looks to have been built in the seventies with no investment made in the hotel in the following 30+ years. The decor is cheap and nasty and in many cases worn out.
Quite simply this place is worth no more than UK£40 per night but seems to charge this ludicrous price based it being the only high end hotel in the region and it getting business far to easily.
I have no idea how it can ever be rated as five star, I have stayed in better two star hotels.
The positives were limited to helpful, friendly staff.
The negatives are endless:
Crazy room rate, food and drink prices
No atmosphere in any of the hotel bars and restaurants
Terrible breakfast (the worst in all the the seven Syrian hotels we used)
Possibly the worst bed I have ever slept in
Filthy swimming pool
If you have a choice I would recommend avoiding this hotel or at least making sure you pay the lowest rate you can
The hotel was clean, comfortable with relatively spacious rooms and reasonable restaurant, together with good views of the Euphrates on the relevant side.
Main complaint would be that the hotel pool was closed (ok. maybe I am the only person who likes to swim outdoors in late October, but this is Syria with warm days even then!, so I haven't let this affect the rating) and the restaurant wine list / bar was very expensive compared to elsewhere.
We needed to be based in Deir Ezzor to visit the historical sites on the Euphrates. There are 2 Cham hotels there, this is supposed to be the best and it does have the advantage of great views of the river.
The room was fine - well equipped, clean. But the restaurant was empty, and Deir Ezzor doesn't offer many options and though the food was acceptable it was a little lacking in atmosphere, they also try to get you to pay cash for drinks.
The swimming pool! While the water was clean (but cold) everything else was a disgrace - dirty changing rooms, scant supply of loungers, sun umbrellas that looked like they had been there for 20 years - shabby!
We wouldn't go back - I would rather make the long haul from Palmyra.