RESERVATIONS: The process was slower than expected, it took about 24 hours to make a reservation. PRICE: The prices are definitely higher than most of the resorts in Mangochi but its value for money. THE ROOM: I booked the Superior Beach Room and once I accessed the room, I could easily tell that these rooms were constructed with attention to detail from start to finish, including the furniture choice. FOOD: There was usually a buffet. I personally enjoyed the Chambo which was served differently during every meal. THE FACILITIES: I noticed that they had a mini football pitch, a tennis court, conference rooms, a squash court, golf course, gym, a landing strip (with planes) and pools. I took time to play 9 holes of golf and also used the gym. CUSTOMER SERVICE: I had forgotten to sign the bill for my meal after lunch; a staff member called Simbalashi followed me to my room to have me sign the bill. At that moment I was failing to access my room because the key card was not working. He took the key card to the reception to have it reactivated. INFRASTRUCTURE: Having travelled to various resorts across the country, I can confidently say The Makokola Retreat is in a class of its own when it comes to infrastructure; they definitely do not take any short cuts or compromise on quality. RECOMMENDATION: It is arguably one of the best lake shore resorts in Malawi. Overall, the experience was good and memorable. It is ideal for a quiet get away with family, a spouse or for business.
The Makokola Retreat offers high quality retreat and service on the shore of Lake Malawi. Suites section offer dedicated beach, lake side bar, as well as gym. The restaurants offer good quality food, including a la carte, buffets, and oven baked pizzas. Sunset, as well as the Lake of Stars in the evening are breathtaking beauties. Highly recommended for cleanliness, attentive service, high privacy and good food on the short of Lake Malawi.
My 8-year old daughter and I stayed here twice; once in October 2020 and a second time in November 2020. We stayed in the new Lakeside area and during the times of our visits children under 12 could stay on that side as part of a special. Normally children under 12 cannot stay in those villas.
The lakeside suites are lovely. We had a great bottom floor villa with a patio. Normally, I would prefer a balcony, but during COVID they delivered food to the rooms, but only the lower ground floor rooms. The decor was lovely and the room very comfortable. We had a view of the Lake and were very close to the dining area and the infinity pool. On our second visit we stayed at the Sunset Villa, which is two floors and has its own infinity pool. Honestly, I kinda do not want to go back unless I can stay there at the Sunset Villa again.
The rooms are beautifully decorated and include several Katundu pieces -- gorgeous glassware light fixtures from Likoma Island. Stunning.
The Makokola Retreat as I think the best gym I have seen in Malawi. Amazing equipment there.
The grounds are beautiful. Just gorgeous landscaping.
The food though is just OK and unfortunately the service is really, really, REALLY slow. Some dishes were quite good and others missed the mark.
My partner and I stayed at the Sunset Villa and were blown away by the level of detail, the tastefulness and the luxury we found. We're fairly experienced travellers within Malawi and have seen a number of places the country has to offer.
The Makokola retreat, however, has been able to set itself apart with the latest addition of rooms ( Lake Suites and the Stunning Sunset Villa). The interior design clearly was well thought of and is very tasteful in every way.
Everything also functions perfectly, from the AC to the mini-fridge to the satellite TV (even the plugs that pop up from the floor!). The Sunset villa with its private pool was absolutely the cherry on top, service was great with friendly bar staff and waiters.
We decided we wanted to play tennis at 7pm and the staff made it possible. We can't wait to stay again.
The staff are excellent and really friendly. The gardens are beautiful. The rooms that we were in had no air conditioning, the TV did not work. When we asked about the TV we were told the cut the cables when they build the restaurant. When I went to shower there was no hot water. I had to walk to reception to get maintenance to put the geyser on. I then also asked for a bath plug which never arrived. There was only a buffet And no option of a A le cart menu. The buffet was covered with nets to keep the flies off . The flies sat on the nets .There was no option of room service. I really would not call this a three star hotel and not worth the price paid. I did talk to the manager who said he would talk to the owner. I heard nothing after that.