I've been here going on my second night of a five-night stay. First impressions... budget type hotel, perfectly adequate, a little run down, but with some recent updates. A faint smell of some unpleasant cleaning chemicals. The room is large and has the essentials, although not a single dish. Not even a glass to drink a glass of water! You have to get all that from the front desk, that seems to have just one person at the helm who winds up away for long periods of time, one time emerging after 8-10 minutes apologizing, saying she had to clean a room. The bed is comfortable enough. I saw some reviewers complained about the pillows, but I have four nice, fluffy pillows.
My biggest complaints are these, and I know at least one other reviewer complained about the first. They cannot seem to program a room key reliably. I've had to carry both around since I got here - about 26 hours ago - and both have had to be reprogrammed three times (plus the original). They told me that I should not keep it near my phone. I hadn't been. Nor near other cards with a magnetic strip - I'd only done that once, but I moved them apart. It gets really annoying to have to go to the front desk so often, especially since there isn't necessarily anyone there.
The other major annoyance is that the internet connection is painfully slow. Not as bad as dial-up in the old days, but still pretty bad. They clearly do that on purpose, because they are trying to sell you "high speed internet" for $6/day.
Oh, the pet policy is pretty draconian. It's $25/day/pet. I have two doggies. I got this on a Priceline special where I didn't know what hotel I'd be in, but I got to see the amenities and the general area... the price was right and they were "pet friendly" so I went for it. Thank God both of my dogs are service dogs, otherwise I'd have to pay another $50/day to stay here. That is completely unreasonable. There's no way a 6-pound and a 10-pound dog can do $250 worth of damage in five days... ridiculous.
And oh, the inside of the fridge, especially the freezer, were really gross, with stuff smeared all around inside. I would have wiped it down but there's no dishcloth or dish towel... you have to get all of that from the front desk, and I've read that those things are in short supply. I haven't asked... and there was only one wash cloth and one hand towel in the room, for that matter.
I'd rather go to the Red Roof Inn, which is about the same price. I wouldn't have the kitchen, but most of them are pretty decent for the price. Or spend another $20/day and get a decent room without all the nickel-and-diming, shortcuts, cleanliness issues, off-smell, slow internet, and most annoying, a room key that works MAYBE once before it has to be programmed again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from iResponze A, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
Responded 07 Oct 2019
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We regret your disappointment with our kitchenware policy. We also appreciate you bringing the key card and internet issues to our attention, and we sincerely apologize. We are constantly striving to raise the bar with our services, and we are grateful for your valuable feedback. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC