Date of stay: August 2020
While the property is lovely, when booking, there was no indication that twice the nightly rates would be charged if pets are staying. We chose this property because it is listed as pet friendly. However, nothing was mentioned about doubling the nightly rate for pets until after we were in our room. NO mention while booking, NO mention while checking in. We reserved a room with king bed, and had a room with 2 queens. Very disappointed also, that in spite of multiple, easy to read signs were posted in and around the lobby that masks were required, we were the only guests wearing them. One couple wore masks around their necks, another guest held his mask in his hand, and the desk clerks' masks covered their mouths, but not their noses.The desk clerks did nothing to enforce guests wear masks. Cannot recommend this hotel nor will we stay there again.
Room Tip: It doesn't matter what room you request, you're not likely to get what you reserve, if...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Patricia Schille, General Manager at Residence Inn Reno/Sparks
Responded 06 Aug 2020
Thank you for your feedback! We apologize that you did not have a great experience. We strive for an excellent stay. We will share your feedback with the team to improve to meet your expectations.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC