Do not book. Absolutely the worst stay ever in my lifetime. Had to make a last minute reservation due to last minute flight changes.
Drugged drunk people all over, smells like marijuana, bad neighborhood.
No heater in one of the rooms, widows don’t close, they are just strips of glass with gaps in between, plants are actually growing through the slits into the room. You can hear every noise outside and there are plenty!!! Loud obnoxious people.
There is a fire alarm with low battery going off all night somewhere on the corridor, when I called they said they are sending maintenance, an hour later still beeping, called again. Guy shows up banging on the door, I tell him what is going on he says “it’s normal” and walks away. Beeping goes on all night, absolutely awful for a hotel where people come to SLEEP!!!
Front desk person is rude when I tell her about the maintenance guy walking off, she says there is no maintenance here right now it was “one of us trying to help you”. Well you didn’t and now you get a 1 star review. Terrible management.
Stayed one night, we had a slight problem contacting to ask for the shuttle bus from the airport. (Partly our fault). The rooms are large 2 queen beds the bathroom door was damaged in the first room we were given so the reception staff gave us keys to 2 other rooms we picked the
best option. Decour was tired in all the rooms but for the price it was fine. The pool was heated and pool area okay. The breakfast muffin was lovely we ate that and a breakfast. Free miniature bottle of wine on arrival. This is advertised as a back packers hotel, it does what it says on the tin. I would use it again.
I stayed here back in 2012. Taxi driver told me that hotel is situated between two rival gangs. Reception staff were so rude and tried to tell me I had not booked. Room was dirty and looked like it had not been serviced in a couple of days. I was starving and had to buy food from a vending machine. Dodge people hanging around all day and night. I did not sleep for one minute as I was terrified of someone breaking into my room. Asked reception for a wake up call so I didn't miss my flight. Never happened. I didn't sleep at all and caught the earliest shuttle back to the airport. Don't waste your money. Sleep at the airport!!!
We were here during middle of October 2019. Our worst SUITE room was next to Lobby & BAR where DRUNKERS were drinking whole night n laughing like PIGS until 2 am. When requested front desk to change my room, they totally refused in a rough way n didn't pay attention to our request. The room was all messed up with COCKROCHES n on top of this bed cover with holes. Continental worst breakfast with LOUSY 7 Eleven TYPE coffee with ROTTEN Broken Mashed muffin with no Orange juice. I complained to the Hotel providers on my return who also didn't care to listen to my complain n didn't compensate me with any refund for my 2 note hotel stay. So I only request everyone of you...... NEVER EVER BOOK ANY HOTEL WITH AGODA HOTELS as they too are worst Hotel bookers.
RAMON .... London (UK) & Madrid (Spain)
Worst experience ever, I had a paid reservation but they didn’t care, the staff was rude over the phone, had to sleep at the airport and I can’t find how to get a refund. DO NOT BOOK THIS HOTEL IS A SCAM!!!!