We arrived on a Tuesday and stayed for only 2 nights. We were willing to pay the expense obviously since we booked our stay but we expected a little more "oomph" to our buck to be honest. Check in was great and having a small dog with us, taking a patio room was perfect. The gym and pool are awesome, especially since they had a lap pool (which you don't see often in hotels) and a separate pool for kids. This is where the positive experience ends.
There was NO room service. At $600+/night you should have room service. They have a restaurant in the hotel and the food was good and presented well but nothing to rave about and the cost was over-the-top. The restaurant refused take out service. What?! In the age of COVID... are you serious? They force you to eat in the restaurant. However they do have "to-go" containers, so I didn't know what the issue was. After asking an employee that worked there, he said "it's management's decision..." I found this to be unacceptable.
They have laundry accommodations (2 w/2d) in the whole building for guests to use and NO signs or rules. If they don't want to get involved in disputes, they should post signs and have a wait list rather than leave it up to guests that are not very honorable. It's a simple thing to do to prevent arguments from breaking out. It would be easy for them to do because their machines are all on a timer.
The room we had was a suite. It had an adjoining room. They should do better to provide more insulation between rooms. We literally heard the neighbor's phone getting messages (it pinged for hours because the guest was not there and left their phone). We could hear their conversations. We may have well just opened the door between us.
We liked the area though - it's really far from the bustle of tourist core!! If you want to be closer to tourist core, I suggest another hotel.
Tourist Pup Corner: Plenty of places to pee and poop if you walk around! There are areas AROUND the golf course as well as private homes and condos in the back with grassy areas to go. Otherwise, it's all rock and pepples. Please pick up after your fur baby and help us keep pet-friendly hotels available!! Always keep your fur baby on a leash because not all are friendly and well-socialized.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC