Under construction.. in the past I really enjoyed staying at the hotel now you cannot get a receptionist on the phone it’s a third-party group that answers the phone in a foreign country ..not accommodating as well as no one mention the fact that the hotel is under construction there’s no spa service and the restaurant is in a banquet room.. they don’t tell you these things before you come it was a super pleasant experience before the hotel was sold..
We picked this resort based on photos and reviews, so I feel obligated to let other researchers know that, as of early June 2021, this resort is fully under construction. The courtyards are full of construction debris/equipment, the spa was closed and boarded up with plywood, the restaurant was moved to a makeshift location in an upstairs ballroom/conference hall, and the lobby was moved to a makeshift location in a stairwell. All in all a very unimpressive situation. The staff was pleasant and the recently renovated rooms were very nice, but that's where the niceties end. I'm sure the resort will be lovely once the construction is completed, but we definitely would NOT have chosen to stay here had we known the situation. And, as most resorts do, we were charged a "resort fee" (plus taxes on the resort fees) in addition to the room rate and taxes. That was another punch in the gut considering we couldn't take advantage of the resort.
This hotel is in a great location; close to super markets, restaurants, Starbucks, shopping, everything. My room was very spacious (didn't provide pictures because my king room looked exactly like the pictures available on their website), had a porch area and an outstanding bathroom with a regular and rain shower. Now why it lost one star; the garden was under construction so the value in getting the room that I purchased (i.e. over looking the garden), was not there. Additionally, the spa/gym were under construction so was unable to take advantage of those common areas. With that being said, I had to pay premium prices for amenities, spa and otherwise, that were not available.
Yikes, I wish I had gone to TripAdvisor before booking this hotel.
1. Parts of the hotel are under renovation, so I knew that coming in. What I didn't know was that the construction area was in front of our room.
2. What is the resort fee for? The gym is closed, it's not like we get the newspaper delivered to our room, no free breakfast, nobody uses the room phone for long-distance calls, construction was everywhere, and this is not a resort. Free parking? Come on, Days Inn provides free parking too.
3. Check-out at 11am, while everyone else has check-out at noon. When I asked for a late check-out, the front desk cut me off by saying 'this hotel does not do late check-out'. When I asked for exception, he curtly said, "Check-out time is 11am".
4. Breakfast is EXPENSIVE. Eat somewhere else.
What I liked:
1. The bed and the pillows are probably the most comfortable I've slept on for a while. And the bathroom is nicely sized.
2. There is a small fridge in my room.
Pay a little bit more and stay somewhere else, that's my advice.
We stayed 5 nights at the Sedona Rouge as a wedding party. I found out about the construction well after booking. I could never get a straight answer as to how extensive this would be. We ended up in rooms sufficiently far from the construction as to be tolerable but only after a few trips to the front desk to change room assignments. There was only one overwhelmed person attending the desk and so there was always a line of people checking in / out or to ask questions. A few times there were irate patrons because of the major construction (Jack hammering) that just wanted out. There was barely any service and so garbage piled up. The dining was in a ballroom and I thought that it was decent. The pool was fine as was the rooftop patio. Some of the front desk staff were just irritable and not helpful. The website said that the resort fee would be waived during the construction. Every one of our guests had to ask for this to be removed from their bill. Honestly the hotel should have shut down and devoted itself to the construction. At the pace that the few workers were going, this will go on for a very long time. I will say that the hotel is conveniently located.