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All You Need to Know About the Rooms
at Element Sedona by Marriott

Room/Suite (46)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... two great breakfast places: Miley's and Red Rock Cafe.) Room was very clean, spacious and had a kitchen, a comfortable...
... clean and modern hotel with great staff! We booked the King Suite which worked out perfectly- enough storage for three bikes...
... to Amber and Jared for being so helpful and pleasant. The room was very clean and updated, including the bathroom. It felt...

Reviews that mention rooms

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Wendy K wrote a review 09 Jun
Milwaukee, Wisconsin126 contributions67 helpful votes
We had a good stay here. We liked the location. It's a bit out of the tourist area, but lots within walking distance (Including two great breakfast places: Miley's and Red Rock Cafe.) Room was very clean, spacious and had a kitchen, a comfortable bed and good bathroom. Housekeeping was not available during our stay and my only criticism of the hotel is that we were not told when we checked in; would have been nice to know. Once we knew, it was not a problem. Front desk gave us any supplies you need and dirty towels exchanged for clean outside the door to the room. Guest laundry was easy, clean and front desk has any supplies you need. I highly recommend for a stay in Sedona.
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Date of stay: June 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Oceanbreezer wrote a review 08 Jun
14 contributions5 helpful votes
Very clean and modern hotel with great staff! We booked the King Suite which worked out perfectly- enough storage for three bikes and a small kitchen for meal prep. The place is super clean and bright. Location is in Oak Creek, just outside of Sedona and close to Chicken Point vista. We loved staying here, somewhat away from the tourist crowd but close enough to get to every mtb trail in 20 minutes.
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Date of stay: June 2021Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Zai F wrote a review May 2021
2 contributions
We had a wonderful stay here. The entire hotel was clean and well maintained. The lobby was very open, warm, and pleasant. The entire staff that we came across was super friendly and helpful. Thank you to Amber and Jared for being so helpful and pleasant.
The room was very clean and updated, including the bathroom. It felt like a functional and modern style studio apartment. The large fridge and freezer were great to have for our water and snacks. The view of Bell Rock outside our window was beautiful to wake up to.
The location was perfect for us because it is just south of the main city,so it didn't feel as busy with cars and pedestrians. Within walking distance, less than a mile, are several really good restaurants, coffee shops, and a well stocked supermarket.
This hotel was great to come back to after hiking, driving, and sight seeing.
I would definitely come back to this hotel without a doubt!
Thank you to all of the staff for such a pleasant stay!

Hector & Zaida
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ohtobeinsandiego wrote a review May 2021
California298 contributions149 helpful votes
+1
This is the first "Element by Marriott" properly we've stayed in. And after this experience, it's going to be our last. I'm trying to reconcile our experience with the high ratings other guests have given. First, we arrived at about 10 AM on our check-in day and were greeted by a somewhat seemingly harried person working the front desk. We asked if there was a chance we could check in early so we could drop our bags before going for a hike. His response was that "Check-out is at 11 and we're only doing check-outs right now." As if they were only set up for check-outs....Didn't make a lot of sense. Nothing about them being full, etc. We then had a painful discussion with him to determine whether there was a secure area we could drop our bags, considering the danger of breakins at local trailheads, and if he would notify us when a room was ready for us. He showed us to a locked storage closet containing food and wine and said we could leave our bags there. He didn't provide a claim check or other documentation for us to claim our bags when we returned. So, having faith in Marriott, as a long-time Loyalty program member, we left our bags...Upon our return that afternoon we ran into a much less-harried person at the desk who got us checked in and we retrieved our bags. Unfortunately, that was the highlight of the experience. We checked into our room got cleaned up and went to dinner. We returned, expecting a restful sleep and got anything but. The paper-thin walls and poor seal on doors allowed all kinds of exterior noise to penetrate the room. People talking in the hallways and the adjoining room, people slamming doors, the airconditioning cycling on and off. Finally, at about 5:30 in the morning, serveral people in the hallway had a lengthy discussion, which we could hear clearly in our room. At that point, we gave up on sleep. Now, let's discuss the cleanliness factor, especially in the time of Covid. Upon checkin we noticed a white powder on the desk of the room, a large stain on the shower pan and numerous stains on the walls of the bathroom as if some sort of liquid had been sprayed over the walls and allowed to dry, never to be cleaned by housekeeping. There were also numerous marks on the walls throughout the room. We also noticed the ventilation fan cover in the bathroom was covered in dust. Since Covid is an airborne virus, one would think thorough cleaning of air handing grills would be included. But that was not the case. Finally, the whole concept of Element seems to be including a kitchen with a small refigerator and microwave and plates, coffee cups and utensils in the room. However, there was no way to clean the utensils and since housekeeping isn't done on a daily basis, you were left with dirty dishes and no way to clean them since there was no dishwashing detergent. And, the king room had only one chair and a desk. If we had wanted to have a meal in the room, one of us would have had to stand, or sit on the bed with our plate in our lap. Seems problematic. Another, complaint, charging $10 per night for parking. Considering what they were charging for a room, it seems they could have included parking at no charge, especially since it was unsecured, street level parking. Some positives - The room had a separate filtered water faucet, allowing us to refill our water bottles and not have to purchase bottled water. And with the exception of the first person we encountered, the rest of the staff seemed to be friendly and professional. However, due to our bad experience, we aked to check out early, staying one night instead of two. The front desk supervisor tried to come up with alternate solutions but seemed unable to and we checked out after one night without incurring an early departure charge. At the time of checkout, we checked Marriott's Bonvoy website and showed room availabitly at the hotel, but none of those rooms were offered to us. In a nutshell, we're done with the Element brand of hotel, especially in Sedona.
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Date of stay: May 2021
Room Tip: Stay elsewhere
Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Todd Tucker, General Manager at Element Sedona by Marriott
Responded 3 weeks ago
Ohtobeinsandiego-- I appreciate you taking the time to offer such a detailed and honest review of our hotel. I'm very sorry to hear about your negative experience with us. It's obvious to me that we failed in several different areas including customer service and cleanliness which are the two areas that our team tries to focus on the most. The issues that you experienced are due to both a lack of training and oversight by our front desk and housekeeping teams and we will use your feedback as a training tool to make improvements. As you can see from our many positive reviews, your experience is not the standard here at our hotel and our guests typically give us positive reviews and scores when it comes to our friendly staff and clean rooms. Some of the challenges that you mentioned involve design components of our guest rooms and building in general and are unfortunately beyond my or my team's control, but regardless I'm sorry that we didn't meet your expectations in those areas. Again, my apologies for the experience that you endured. It's unfortunate that we lost you as a future guest because of it. Sincerely, Todd Tucker, General Manager 928-862-3000 ttucker@innventures.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
amkps wrote a review May 2021
Texas19 contributions7 helpful votes
Our two-queen studio was clean and spacious with a full-size fridge and kitchenette. We took advantage of the laundry room in the building, which is $2.50 per wash and per dry. The grab-and-go breakfast is generous; guests go up and mention the things they want, and staff will fill up a to-go bag for them. A grocery store and restaurants are close by.

The staff here are friendly and accommodating. We appreciated that our requests for early check-in and a balcony were accommodated. Our balcony had a view of the neighboring building's wall, but we didn't mind too much because we had had other opportunities to enjoy the Sedona views while we were out and about.
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Date of stay: May 2021
Location
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Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Todd Tucker, General Manager at Element Sedona by Marriott
Responded 18 May 2021
Thank you for your great review of our hotel. I'm glad to read that you enjoyed some our amenities and your guest room with a balcony. I wish that we could give every guest a room with a view, but we just have so few of those types of rooms to offer. I hope that you will join us again the next time you come to the Sedona area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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