If this were a $$100-$150/night place I would not be complaining but at $400/night I expected a lot more....I do not often write negative reviews nor do I generally have high standards but value for $$ is important. I dont mind paying up for really good value. this place is not it!! To be fair, it was spring break and Sedona was packed. I did call the day before and asked for an early check in. They said they would try their best. I arrived at noon and they told me that check-in was at 4:00 and seemed to not have any system of who requested an early check-in. They asked me to come back in 1-1/2 hours. I came back at 2:00 and they told me that they could check me in at 4:00 which was the normal check-in time and that they were trying to get a hold of house-keeping and were short-handed. Finally, after complaining they checked me in around 3:00pm. The room was very dark and needed serious updating. the drapes did not work well, the bathroom was old and outdated. The gym said it was open at 7:00am but at 7:30am was still locked. Again, none of these things would bother me at a much lower price-point but at $400/night I would expect a lot more. While all the staff were helpful and friendly it really seemed as if there was no real overall management. Will not stay here again.
So- 2 parts here. 1) I typically stay away from booking third party, its often a mess and the guest care gets lost on both ends. I booked this reservation through trip advisor- although pricing was very similar direct. The room descriptions were very different.
2) We arrived later in the evening when it was dark, checking into our deluxe king room with panoramic views of red rocks (that’s why we’re all here, am I right?) we stayed in the second building- across the parking lot from the main hotel where check in is, no biggie. Check in was a slow process, filtered drinking water is only available in the lobby, using a container that’s across the parking lot in your room. The hotel tries to avoid using unnecessary plastic. Nice, but why not keep the water containers at the water machine? High desert, gotta hydrate. But first got get your pitcher from your room. The hotel continues their environmental mission into your room where bathing and self care are all in surplus on the wall, similar to going to the gym showers at home. Except here, they’re empty. It’s ok, I prefer my own soap anyways. Just silly to have empty soap dispensers on the wall.
But really the only upset here is that when a hotel advertises on THIER WEBSITE that by spending more money for the deluxe king room to get panoramic views of red rocks, that’s what you’re excited to wake up to, drink your coffee on the private balcony like in the pictures online. You say this is a nice place, I don’t need to reconfirm at check in that I’m getting what I paid for online. Alas, the lesson learned is that you must ALWAYS CONFIRM THE DETAILS OF YOUR RESERVATION AT CHECKIN. And my message to management- this Is a slow time of year, you’re operating below half capacity- I know, the parking lots were empty. In hospitality we expect you to exceed our expectations, not take them away. This is a really good opportunity for your team to enhance guests experiences. The room fine, a comfortable bed, cleanliness good, red rocks- nope. Private balcony nope. And why not install a filtered watering station in the second building for your “deluxe” guests? So much missing in this experience. But they we’re taking the steps to make us feel safe during COVID.
Upon arrival we saw amazing views and beautiful grounds. We were so excited for our multi family stay. After check in however, we ran into multiple issues. Exterior of room door covered in mud upon arrival. It was not cleaned at all during our stay. Bathroom tiles were grimy and still with noticeable dirt on them. Was told pool was “clean” when it evidently was murky with pH problems. Pool was closed the following day. Breakfast was “modified” with same menu both days. Gym was closed. Jacuzzi was closed. Shuttle was closed. Fire pit closed at 10pm while we were still utilizing. Problems were communicated to Manager Liz however all that was offered was late checkout. I had to fight to remove “amenity fees”. Kids were disappointed to say the least.
I would rate zero stars if I could..first off I spent almost 270$ a night for a standard room..which looked nice on the website..Come to find out our room was in the back of the hotel bottom floor in the corner with a view of a wall and around the corner broken concrete and a place to store old broken things..I was like ehh whatever F it..we took all of our luggage out and got situated ready to eat when we noticed ROACHES 🤮.. immediately disgusted I call and inform the front desk only to be told "no we don't have those it's a different bug I mean this is a buggy place"..I was like uhh I'm pretty digusted right now..she goes let me see if I can get you into a better room. So I'm on hold for quite some time then a guy picks up the phone and asked why I was on hold..I told him and he says let me call you back..finally we got an "UPGRADE"..which is the exact same room but on the otherside with a view..I was happier..but everywhere you walk is still dirty..they had no working ice machines so you had to go to the front desk to get ice..but when I did there was nobody in the office for a good ten minutes I got tired of waiting so I got it myself..the service was subpar..there is no gym so if that's something you look for forget it..the pool is small and DOESN'T have a view like it says on the website..the jacuzzi is okay...overall this has been one of the worst experiences I have had to date smh even motel 6 could be better than this.
Sky Rock Inn is centrally located just a quick drive to Uptown, Airport Mesa, Slide Rock and Red Rock State Park plus many amazing trails in the area. The views off the back of the hotel are spectacular! I would describe the rooms as motel style versus Inn or Hotel and the bathroom is extremely dated. I felt deceived by some of the online pictures, the size of pool was so tiny and the room balcony was shared not private. There is a substantial breakfast offered every morning in the lobby with lovely views on a heated deck. Local shuttle service is offered for those without car. Unfortunately, during our stay the gym/spa were under construction and the only restaurant closed to a private function.