We just returned from a four night stay at L'Auberge. We rated it 4 stars because of the price. The staff were, overall, excellent. The waitstaff did not exactly overwhelm us but the valet guys were outstanding! My wife and I had excellent massages but sadly the showers and steam rooms were closed due to COVID. We stayed in a Vista Cottage. Pros - large room, very comfortable bed, large bathroom with heated floors, nice deck with a retractable awning, outdoor shower, good storage, quiet. Cons - while there is a view of the mountains it also overlooks the parking lot and pool which definitely distracts from the view. The view shown on the website is very selective. There is also zero privacy on the porches as these units are all lined up side by side.
Dining was quite good although service was hit or miss. The setting down by the creek under the trees is magnificent and certainly worth a visit once they open up to outside guests.
All in all we had a wonderful stay. It is hard, however, to justify a nightly charge of almost $1500 including taxes and fees. L'Auberge is nice but not $1500 nice.
Beautiful setting, old and very overpriced facilities. Good restaurant, friendly staff. The gym is in very poor shape: bad odors and very old equipment. Nice little pool, good for children. Location is close to Sedona's center.
I booked the hotel for 4 days to celebrate my birthday with my husband. While the room was very good, everything else was disappointing. Pool is outdated, small and charmless. The restaurant is not exceptional, besides the great location. Tasting menu was average. But what was really disappointing was the service- room service takes hours, in-room breakfast was half hour late until we canceled it altogether , our lunch picnic order was never delivered. In the last day we left the hotel at 6:30am and came back at almost 4 pm to an unserviced room. When we complained we were confronted by a very unhappy housekeeper who asked us what would we like done to the room! This hotel sells itself- and prices itself- as a luxury hotel, but is anything but. They have yet to understand that subpar service is unacceptable at this price range and market proposition. There are plenty of other less lofty accommodations in Sedona where you will have great views and better value for your money.
We stayed in a vista cottage and the views were fantastic! The grounds and creekside paths are also nice. Outside of that there was not much to be impressed about. The pool area is small and dated, and the hot tub jets did not work. The spa is small and underwhelming.
Unless you are eating at Cress for the tasting menu, DO NOT EAT ON SITE. The restaurant took over an hour to bring our dinner, we thought it may have been an off night, but we had the same experience with breakfast the next day. The food was just okay and overpriced, there are several better options within walking/shuttle distance.
This hotel is beautifully situated along Oak Creek in the heart of Sedona. We stayed here a total of 3 days and for 2 of those days we enjoyed a delicious, quiet/peaceful lunch as we sat creek side. It was nice to escape to such a tranquil setting after a hot morning of hiking. The staff was very friendly and helpful when it came to recommending hikes and bike trails. The hotel offers a car service to nearby hiking trails with drop off and pick up which is very convenient. Having said that this hotel doesn’t quite live up to what you would expect from a 4-5 star hotel. Their attention to detail is lacking. The pool area had no beverage service at all. If you wanted a cold glass of water or ice tea you needed to walk back into the hotel to purchase your drink and return to the pool. A simple cooler of water would have been a refreshing addition. The seating around the pool was extremely uncomfortable; the chaise lounges had a steel bar that dug into your lower back and you had to pad that bar with a towel. They clearly need to refresh their outdoor pool seating. Our room only had one chaise lounge on the deck when we arrived which seems like a petty complaint but when you are spending over 900 dollars a night you expect 2 chairs for seating. I think expectations are higher when you pay these prices for accommodations. Overall, it felt like a hotel that cost 300/night vs. 900/night.