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All You Need to Know About the Rooms
at Sun Vacation Club

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Guests1 room, 2 adults, 0 children
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Room review highlights
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... sun city vacation club apartments at the Aviary end the 3 bedroom six sleeper units. The units are excellent and spacious...
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... to internet, my word, now we are asking a lot, beyond frustrating. Didn't even bother asking them to put globes in the bedroom.
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... busy, but before leaving on 26 September, the ladies change room had no soap in both handwashing dispensers. The same...
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Refrigerator in room

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zorabeekhan59 wrote a review May 2023
Durban, South Africa320 contributions45 helpful votes
+1
We own timeshare past 32 years and decided to exchange for sun city vacation club apartments at the Aviary end the 3 bedroom six sleeper units.
The units are excellent and spacious well thought out and equipped with everything.
As we growing older it's becoming so difficult to move around and especially at night it's challenging.
Sun city is so vast that senior citizens like myself found it difficult. For example the watersports area at cabanas is so far and the walk bk up is so uphill and lots of stairs. Very hard for those who have knee and walking issues.
At the time if booking no one told us that the valley of waves would be closed until June. Everything is looking very dilapidated at present as they are working on site.
Designated bus stops to pick you up but the walk up to these stops depends on the location of your apartments
I visited the Cascades and everywhere seemed quite empty. No doubt sun city too is reeling from the after effects of COVID .
Overpriced for us as locals.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from rudi van Schalkwyk, General Manager at Sun Vacation Club
Responded 26 May 2023
Good Afternoon Zora We would like to thank you for your very valued and appreciated feedback, we will look into all the positive suggestions and points you raised and hope that when you next visit us you will find a significant improvement. The Sun Vacation Club Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kanchani S wrote a review Sept 2022
Johannesburg, South Africa34 contributions10 helpful votes
This Vacation club is a really terrible place. They don't answer phones, kitchen basic things like a can opener doesn't work and they did not assist until 2 hours later. Duty manager does not answer the phone. The senior manager makes empty promises.
To get the WiFi to work, took 2 hours.
Housekeeping, Constance answers and says they doing things, but do not deliver on anything.
Let alone trying to get the TV to connect to internet, my word, now we are asking a lot, beyond frustrating.
Didn't even bother asking them to put globes in the bedroom.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from rudi van Schalkwyk, General Manager at Sun Vacation Club
Responded 08 Oct 2022
Good Morning Kanchani First and foremost thank you so much for your feedback, we value and appreciate all customer feedback as this assists us to do better for our member and guests alike. We have escalated and investigated all the points raised above and we have put processes in place to ensure that the above does not occur in any unit going forward Kind Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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916irenej wrote a review Sept 2020
Johannesburg2 contributions
I am staying at the Vacation Club and the poor COVID protocols are worrying. The entire reception staff doesn't know how they ensure COVID safety of the pool water of the overcrowded pool. Similarly, people at the poolside sit close to each other and few wear masks. The same at Valley of Waves.

The valley of waves is not busy, but before leaving on 26 September, the ladies change room had no soap in both handwashing dispensers. The same evening, we had dinner at ocean basket. Despite having a COVID protocol enforcer, the staff taking orders had masks on with both mouths and noses exposed and are oblivious of distancing requirement.

At “The Pantry”, the shop at the vacation club, not all patrons wear masks while in the shop and no one even notices.

As a guest here I do not feel safe at all, I feel after all the effort I have made to protect myself from COVID-19, I have come here to expose myself to it. This is disappointing and is a very clear dereliction of duty by Sun International, creating a haven for the spread of COVID-19. What is in place is a sham. I am here for a week and I am worried for my family's safety because if anyone contracts the disease here, they will be taking it home to harm and even kill their loved ones.

I sent this to their customer complaints email on my 2nd of 7 nights, it's my 6th night and no one has responded despite having asked to know how they were going to remedy the situation to give me better safety comfort for the balance of my stay.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ahmediqbaltravelsa wrote a review Jan 2020
Durban, South Africa53 contributions2 helpful votes
Spent the 1st weekend of jan 2020 at sun vacation club. Was booked at the" elephant" section of the chalets. It was a 2 bedroom 2 bathroom unit with a tv in the lounge and main bedroom. Great selection of tv channels.

Was not impressed with the upkeep of the chalet. Cupboard in the main bedroom didnt slide well. No aircon in the lounge area. The main bedroom aircon was not functioning properly.
It was a long walk to the shuttle. Will not recommend this section of chalets for older people.

Kids enjoyed valley of the waves, waterworld, ten pin bowling etc. Valley of the waves was more busier on the Saturday then the sunday. Please make sure u carry cash into the valley of the waves area as most vendors do not accept credit card. This includes the the hiring of towels as well. Carry your own umbrellas, towels and folding chair if possible. No outside food allowed into the valley of the waves.

If u have a smaller family, will recommend staying at the cabanas. Plenty halaal options for meals. Great place.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Traveller302 wrote a review Oct 2023
Johannesburg, South Africa51 contributions5 helpful votes
During all our prior trips to the Vacation Club over a period of I think 5 years now, we experienced problems with the units allocated to us, ranging from safes not being open to air conditioning not working to bad odours from the bathroom sewerage systems - in most instances the problems were resolved within 24 hours of check-in. As we had family flying up from DBN to join us this time, I took the time to call in advance to let the Vacation Club Reception team know that we would be arriving late, to please allocate a corner unit close to the bus stop + parking, and ensure that everything was 100% with the unit allocated to us and to please place the 2 single beds together in one of the secondary rooms, to avoid any bad check-in experience. Upon arrival at 18h45, we found we had to walk far to unit 317 and that the air conditioning in all 3 rooms were not working incl. the safe, and the single beds had not been placed together. I called the reception from the room to voice my displeasure, requesting that the issues be attended to whilst we went for dinner. Upon return, we found the safe had been opened so we could activate a code and use it, but that none of the other items had been attended to. Needless to say, at 22h00 I requested we be moved to a unit where the aircons were working so we could retire for the day, and being a really hot evening, we would not sleep comfortably without the aircons. We were moved to unit 341 where the aircons were switching on but not blowing cold air. At 5:30am I woke up to my my pensioner sister and her partner sleeping downstairs on the sleeper couches under the ceiling fans. Going for hero to zero I walked to reception to now demand that we be placed into a unit that had everything working and where we could enjoy the remainder of our stay, and on my insistence spoke direct with the front office manager who promised to get everything resolved. After 7am 2 guys arrived to help move our belongings to unit 341 as we left them at unit 317 the night before when we moved - this only after I requested help to do so, where Christopher & the reception was expecting us to move ourselves. At after 8am and not seeing any aircon technicians, I walked back to reception and this time asked to speak with the hotel GM and was referred to the Ops Manager who took charge and got us efficient help and support, where by 10:30am everything was now working and the unit comfortable for us to stay in so we could relax and enjoy the remainder of our stay.
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Date of stay: October 2023Trip type: Travelled with family
Room Tip: Speak to the Ops Manager when having repeat or unresolved complaints
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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