We unfortunately had a very mixed 3 night experience at the Lodge. We arrived very excited as it was our five year anniversary, and after a five hour drive, just to be told that they could not find out reservation. I had booked on Booking. Com in April and confirmed my booking two weeks earlier. The first explanation we got was: due to Covid they booked at 120% as they did not know if people would be able to come due to restrictions. Thereafter, I got the explanation that they got a new booking system and that it lost some of the reservations and that this would happen to 13 other people. Either there was a miscommunication between the employees or someone tried to deceive us. They placed us in Room 11 for the night, it was neat and had a nice bathroom, however, it was the size of a shoebox and had a view of the parking lot. Not at all what we wanted for our anniversary. They moved us to Luxury Tent 5 with the view of the river for the next two nights. It was a lovely tent with a much-needed aircon and the outside shower is a lovely addition with a beautiful view of the river. They have lovely little additions such as free car washes, a pamphlet to use at the Kruger Park with all the animals and the beds are great! The food was however very average to poor. Again, it was a very mixed experience - the type of food you would get at boarding school. Dinner is a three course meal, which is really unnecessary and one would prefer just one really good dish. The salads for starters are really bad, with obviously old and odd ingredients and the avocado salad only had one piece of avocado. I would suggest the soup for starters. My meat during mains was extremely tough and difficult to cut through, but the sides were fine. The puddings were mostly inedible, the caramelized banana seems to have been put in the microwave resulting in a mushy mess and the mango pudding was not cooked through in the middle. The breakfast was okay, the muffins are good, but we did not enjoy the eggs. The staff are very friendly, but some have limited English. There are a lot of minor mistakes showing a lack of care, such as the pamphlet setting out the wrong dinner times and the menus are very difficult to understand and often incorrect. The worst of our stay was the noise. Due to the new development surrounding the lodge, loud hip hop music is played from 18:00 - 06:00 which can be heard at the pool and in the tents, making sleep and relaxing impossible. The tents are also very close to one another and our neighbours decided to party until 05:00. We left more tired than we were when we came. Not at all the tranquil experience as advertised. The setting is absolutely beautiful with hippos lounging and playing in the river right in front of the pool, however your view is also hampered by locals fishing in the river. They offer game drives and we went on the full day game drive (05:30-15:30). Again, we booked it in April and it was not properly booked. The guide was extremely knowledgeable and it was a lovely experience. However his driving was not great and he was swerving all over the roads and was texting and driving twice. The Lodge is very close to the Phabeni and Main Kruger gate and the road to the Lodge is very safe although you must drive carefully as you drive through the development and must keep an eye out for people and animals on the road. Also take care to follow the rules as there is a lot of traffic police on that road. The owners did give us the first night free due to the reservation mix up and we appreciated that. However, due to the clear lack of care, noise and poor food I would not recommend this Lodge. It is such a pity, because the setting and tents are truly wonderful.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.