As a group of mature ladies who save up each year for an annual visit to a spa, our experie was disappointing to say the least. We arrived on time at 8 but it took a while for the coffee to be ready (this after spending time filling in the necessary forms). Our first group of ladies were taken for their treatment, whilst the others waited in the jacuzzi and sauna room. Once it was nearly time for our treatments, we we asked to wait. We waited on the deck where we had our coffee earlier, only to be told to move because there was a treatment room underneath. Treatments for the body scrub and wrap then ensued, but at no time was I asked my name, so do not know why I had bothered to fill in all the personal information earlier on. This was followed by an invigorating shower and rose petal bath, but being two ladies, we obviously didn't want to climb in a shower or bath together. My friend chose the shower, which she said was just the same as at home. The bath was beautifully fragrant but could have had the shower first.
We were as a group asked to wait by the pool as lunch was about 10 minutes away. We waited for about half an hour and our pre ordered lunch was finally ready. Drinks were ready to be ordered, but due to a very limited drinks menu (wine, cider and beers) we went to our cars to get our own drinks. The beef stir fry (ordered by three ladies) was inedible, the meat been some sort of stewing beef (confirmed by one of the ladies who is a chef). The wraps were good. Complaints were made, but the manager was not there, so not much could be done. We listed our complaints in writing at this stage.
More waiting (but not allowed back into the sauna and jacuzzi room) then we thoroughly enjoyed our full body massage. The other ladies had in the meantime gone up to their rooms.
On arrival at our rooms, three were overlooking the roof of the restaurant, and our room was small, with a shower and toilet (no towel rail, towels lying on top of toilet). Only one bed lamp although two beds. Beds were comfortable, room was clean.
Supper time, we had again pre ordered on the Wednesday prior to our arrival. We were given complimentary wine, due to our experience at the spa. Meals were good, but unfortunately for some of the ladies who had preordered a particular dessert, it was not available.
Had a good nights sleep, and a good breakfast. The reception apologized for our experience, and all drinks ordered were on the house.
Maybe if we had been in the luxury suites, I could have experienced the apparent five star rating, but I would not say that any bit of our experience was five star.
We will definitely not be choosing this spa for our long awaited pamper at the end of next year.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC