Date of stay: January 2021
Somewhat disappointed that the place, as on website appeared to have been nice. The reality was a shock.
Urgently needs garden service, proper cleaning and services. Would have been nice to have sanitizers in the room. Housekeeping after 13:00 is not on.
Review collected in partnership with this hotel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Response from Marvellous Chikukwa, General Manager at Shumba Valley Lodge
Responded 02 Mar 2021
Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Marvellous Chikukwa General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC