Booking process was difficult and frustrating. Quote was incorrect (quoted prices had changed). Hotel could not process payment on a South African credit card. Booked in for 5 nights. No hot water in the room on the first 2 mornings. Had to change rooms to get hot water.
Welcome dinner promised on night of arrival never happened. When questioned about it, was met with indifference by the staff.
Airport transfer agreed advertised and quoted at R180 suddenly ramped up to R250 without any warning. Again, when queried, met with indifference by staff.
General lack of professionalism.
I had a great time staying at this hotel, the room was beautiful and clean! The staff were very helpful and really made every effort to ensure I had a comfortable stay. I highly recommend this beautiful boutique hotel and will definitely be back on my next trip to South Africa.
I had a wonderful stay and the staff were really friendly and attentive. The room was spacious, bright and clean. The pool is great and the garden is beautifully well kept. The central location makes it really easy to get around the city . I will definitely be back
I travelled for business. The wifi is almost non functional.
There is an alarm on the faulty solar panel system that beeps every 20 seconds.
Drunken, very loud guests in the bar were allowed to drink and party until 03.00 after which the poor security guard tried to guide them to their rooms.
My room was not cleaned and there is no soap - rest of the amenities are almost empty in the bottles which are not sealed.
I would never recommend this hotel and will never stay there again.
Just left the Winston hotel after staying for four nights
This hotel is just brilliant the staff make it they are so friendly David the driver gives you the history of Johannesburg well he’s driving you about pail the barman is a treasure the housemaids are incredible the front of house cheerful the restaurant staff so happy and helpful
The bedrooms are large, super clean , bright, the Retford is good recommend the breakfast
Hotel is perfect for business trips and holiday vacations
So pleased we stayed her it made our Johannesburgh trip