Hotels here are generally over-priced and poor quality. Elilah is usually not all that different. It can be hit or miss on the room you get so you need to be demanding and not accept the box room if they are "full." However, they have introduced 2 new additions as of late - a climbing wall with equipment and a fabulous swimming pool. No other hotel in Bukavu can boast of these 2 things and it certainly does make a huge difference to longer stays. The climbing wall comes with many shoes to try on before attempting a climb whereas the pool has a great lounging area for a drink and quiet respite from the sometimes noisy restaurant area.
Food is quite good too.
Overall, probably the best place you can find in town for the price.
Unless you're ready to splurge at the over-priced Orchid or the slightly less expensive Coco Lodge, the Elila Hotel is a solid choice, reasonably priced, in Bukavu.
And no one here will grossly inflate the cost of the room, like the Orchid does, just because a second person, such as a husband/wife shares the bed.
A quiet neighbourhood, nice views over Lake Kivu, and clean rooms with comfy beds and lots of hot water, though bathrooms are tired and in need of update and repair.
Still, the staff are hard-working, friendly and eager to please.
The food is tasty, plentiful and reasonably priced.
And the location allows for walking to the above mentioned hotels for a change of scenery.
Stayed at Elila from 9/3 until 23/3/2014 and I was glad I stayed there and not at another hotel (like e.g. Panorama). Next time I will certainly return!
Hotel Elila offers honest service at reasonable prices (for Bukavu).
Stayed in a small but clean room at a good price. It was a basic room (bed, table, bathroom, loo, shower sink) but with everything functioning correctly, clean and well maintained: hot running water with enough pressure (without need for asking!), clean bathroom, clean sheets, mosquito net, working TV, and good wi-fi with relatively good bandwidth.
Breakfast was included (toast, marmelade, fruit, omelette, coffee and juice) and good with change of fruit and marmelade from day to day.
I was very much satisfied by the staff's friendliness and service. From the guy at the reception to the doorkeeper, from the waiters to the cooks or the room staff: everyone was kind, flexible and helpful and they made you feel at home. Special thanks to chef Ezekiel, Mandela and all of the waiters in the restaurant. They made me feel welcome and even almost at home.
I had great steak au poivre (pepper steak) and soup in the restaurant, and I got addicted to the Ezekiel's fondu fromage ("cheese croquettes"), or the Filet Capitaine. I've always enjoyed my meals there and never have been ill by any of them. You can eat whatever you like without any worries and they've got a broad choice of dishes.
If I have to comment on any negative points, it's hard to find any but I would go for the laundry service's prices, but then again this seems to be a general problem in DR Congo.
If you want top hotel quality (5 star european quality) in a romantic setting, go to Elila's neighbour Orchid, but it will cost you a fortune. However, if you want a good and honest, clean and friendly hotel at affordable prices: pick Hotel Elila!
We stayed there twice. First upon arrival then after a trip to the village. First room was large with balcony but bathrub was very slippery. When I asked for mosquito net it was provided promptly and installed. Meals were OK as well. When we returned I had a smaller room with a shower and no balcony for $10 less. Internet worked most of the time. Staff was very friendly and all learned our names so service was very personal. We paid less than other people are quoting so I would say negotiate the price before your arrival.
The normal rooms are very small. SInce I was traveling with 3 other colleagues we upgraded to the Cottage. The upside of moving into this cottage was that we all got our individual rooms plus a common room (hall) which was pretty good for those end-of-the-day discussions.
The rooms were fairly decent. Clean. The bathrooms were average- functional.
Apart from the breakfast, which was a very limited offering, and tasted extremely bad, I cannot fault this hotel on anything specific. At the same time, I cannot compliment this hotel on doing anything really well either. It was all a mediocre experience. That pinches a bit, when you consider rates such as 130 USD/ night. I understand that this is DRC and everything is generally over priced here - however, the moment I realized that that another hotel down the road called Orchid was offering the same rate, I shifted out Elila and checked into Orchid, which definitely was way better.