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All You Need to Know About the Rooms
at The Portman Ritz-Carlton, Shanghai

Room/Suite (339)
Lowest prices for your stay
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Guests1 room, 2 adults, 0 children
Hotels.com
US$167
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Free cancellation until 21/03/13
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Trip.com
US$318
US$152
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SAVE US$166
Free cancellation until 21/03/13
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US$168
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Free cancellation until 21/03/13
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eDreamsUS$168
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Prestigia.comUS$318
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Room review highlights
The room setups are great and housekeeper gave extra bottles of water and a cut wrapped up rabbit. Spent a wonderful time here....
... experience in my entire business trip. The club studio room I booked is unique and clean. And the lounge is amazing as...
... kindness as well as their professionalism was amazing. The room although a bit old stay confortable. The Ritz-Carlton bed is...
Most popular question about the rooms
Hello. The room choices are 1 King or 2 Twin beds. Does anyone know if these are really twin beds (for one person) or are the double beds (adequate for 2 people) ? In the...
Answer from Diana H
Jan 2019 |
We requested a king-size bed, as there were only two of us. I would go on their website and take a look at details.
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Reviews that mention rooms

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Rebecca Ni wrote a review Feb 2021
1 contribution
The room setups are great and housekeeper gave extra bottles of water and a cut wrapped up rabbit. Spent a wonderful time here. Also the room has excellent city night view and all staffs here are so friendly.
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Date of stay: February 2021Trip type: Travelled with friends
Review collected in partnership with 单个酒店
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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SUE wrote a review Feb 2021
1 contribution
First time stay at the Shanghai Portman RC and it should be the excellent experience in my entire business trip. The club studio room I booked is unique and clean. And the lounge is amazing as well; the food they present at happy hour is awesome. Especially I was invited by Angus to try the Spring roll on the special day in lunar calendar. I am quite interested to know some typical food except some well-known festivals. Even though it’s short stay but still memorable, if possible I will choose here again.
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Date of stay: January 2021Trip type: Travelled on business
Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Eric D wrote a review Jan 2021
Aix-en-Provence, France110 contributions69 helpful votes
I use to travel a lot all over the world and especially in China. I needed to find a great place to stay in Shanghai. I am Titanium Elite member on Marriott group. At the beginning, i chose The Portman mainly for his location. Finally, my choice was the right one especially for the club. The staff in the club is really amazing. They do all what they can in order to let you feel comfortable. It was so good to feel like at home. The food was always fine. I would like to give a special award to Lucile, Angel and Stark. Their kindness as well as their professionalism was amazing.
The room although a bit old stay confortable. The Ritz-Carlton bed is still the best one. The bar is very nice and warm. I am so glad to find my new home in Shanghai....
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Date of stay: January 2021Trip type: Travelled solo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Gloria Chen, Other at The Portman Ritz-Carlton, Shanghai
Responded 19 Jan 2021
Dear fierdm13, Thank you very much for choosing The Portman Ritz-Carlton, Shanghai and we appreciate you taking time to share your hotel experience with us. It was a great pleasure to have you with us, and being your new home in Shanghai. We are very gratifying to hear that our club team has exceeded your expectations, especially Lucile, Angel and Stark. As their daily commitment enlivens perfectly our mission to provide a warm, relaxed yet refined ambience to our guests. I will pass along your praises to all the Ladies and Gentlemen, and we look forward to create more delightful moments for you. Warm Regards, Gloria Chen Quality Manager The Portman Ritz-Carlton, Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Angela C. wrote a review Dec 2020
1 contribution
It's my first time writing reviews on tripadvisor but I wanted to shout out to my favorite hotel in Shanghai now :) I stayed in Portman for three nights with fantastic welcome surprises from both Chinese and foreign managers.
Service: I want to especially say thanks to Mr. Andrian Paz. He welcomed me during the check-in and after knowing that I would be visiting Disneyland during the stay, he kindly gave five cute ritz-lion key chains to me and my friends. Also he notified me about the road closure during my stay, sending me messages promptly and making my experience out of exception and feeling at home.
Location: West Nanjing Road (hey it's the heart of Shanghai)
Room: I selected the most basic room type but because I'm an elite member for Mariott Bonvoy, I got a free upgrade to a city-view room during check-in. The interior was a bit old but never lacked luxuries, though I was a bit concerned that the maintenance on the above floor created a few noises during the day. The
Dining: I asked for the in-room dining and they promptly responded to my call at midnight. initially asked for oat milk latte but they didn't serve it in the end (I could understand that chefs were busy preparing food in the morning).
Price: decent and absolutely worth it.
Overall: Portman Ritz surprised me decently from every single perspective. I've lived in several luxury hotels in Shanghai (including another ritz at Lujiazui) but Portman Ritz was among the best because of its decent price range and services because every staff here cares about you and your experience.
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Date of stay: November 2020
Room Tip: Be a loyal Marriott Bonvoy member and you would find more cares during your stay
Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Fran wrote a review Dec 2020
Bath3 contributions
The room is clean, especially the staff there paid attention to every detail. The facilities are also well-functioned. The location is at the center of the Shanghai where you can feel the historical charm. Strongly recommend for either leisure and business.
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Date of stay: December 2020Trip type: Travelled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Questions & answers about the rooms

Answer from Diana H
Jan 2019 |
We requested a king-size bed, as there were only two of us. I would go on their website and take a look at details.
0 votes
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Answer from Robertsonland
Oct 2017 |
I wasn't charged a security deposit. They did authorize the card for the stay but didn't charge until I checked out.
1 vote
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Annie H asked a question Mar 2017
Castle Douglas, United Kingdom3 contributions1 helpful vote
can you book a lower floored room as can't use lifts x
Answer from Ritz_Carlton_SH
Mar 2017 |
Dear Annie, It's been pleasure to receive your message. May I have your confirmation number so that I can arrange a room at lower floor for you. As the email address is not allowed in the answer, please contact me at +86-21-6279-8888 for the further information. I am more than happy to assist with. Looking forward to meet with you soon. Gloria Chen Assistant Quality Manager The Portman Ritz-Carlton, Shanghai
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