We stayed just for one night. Too short! But the staff is very friendly and our room was very big! We had a parking spot in front of the Hotel and the breakfast was varied. We would recommend this place and would love to come back :)
I don't get some of the reviews - the hotel was really nice, a bit old but very clean. Staff were friendly and smiling. Our room was spacious with nice bathroom and even with fridge. The pool is amazing and very clean! Breakfast was one of the best we had - huge variety of savoury/sweet. And a big plus was a bar opened till midnight which served beer (25 dirhams for Flag).
We made a room reservation for 9 people 4 double rooms and 1 single by Booking.com for the hotel and when we tried to do the check-in the receptionist told us he was not finding the booking, though we showed him the booking confirmation with the code number and all that. Facing this situation, instead of being honest with us (overbooking, problems with Booking.com, whatever he could have said..) he asked us to see the price that we were paying, and then told us we were in the wrong place, and that we should go instead to the Le Zat hotel because they belonged to the same company and the conditions were the same. Upon our arrival to the new place, they were indeed waiting for us, but then they explained us that they have nothing do to with Ouarzazate Le Riad company and they accepted us because this same hotel asked them. Ultimately, we paid the price to stay in Ouarzazate Le Riad with interior and exterior pool, sauna, and in the end we ended up in a totally different hotel without having a clue of the reason.
Rooms are a bit old which wouldn’t have been a problem. But our bathroom was not clean, the water was leaking all over the toilet. And the room was very noisy at night. We don’t give a worse review because the bed was clean and comfortable.
The service was really bad - made promises, they didn’t approve and were really unfriendly.
And regarding breakfast: It just was not very tasty, but OK.
Our conclusion: There is definitely better value for your money in Ouarzazate!
The hotel and room we were in are presented well and kept clean. However the amenities are sparse with no facilities to make tea/coffee in the rooms - something I missed a lot the week we were staying there.
The food at breakfast was sparse. With not a lot of options, you weren't able to make breakfast interesting.
Asking the staff for anything extra (like hot water for tea) was a pain, as they didn't like to provide it all the time. During the day and after dinner service there were no staff around to ask for help apart from the reception. There was no way to get food or drinks without going into town unless it was breakfast or you paid for dinner.
Overall, as a base of operations to go to other places it is fine. The beds are comfortable and rooms clean, with the staff being agreeable to most requests.